Mercedes-Benz of Alexandria

Service Advisors are customer service orientated David Getachew has been my main contact at Merceds of Alexandria. He has followed up on my concerns about the car. He has shown me functions in my c David Getachew has been my main contact at Merceds of Alexandria. He has followed up on my concerns about the car. He has shown me functions in my car and explained how they work. David saw water spots on my car and wiped them off. Recently, the upgrade to my navigation system was not done. He brought the car back into service, found a loaner for me and corrected the upgrade. He is the reason I continue with the Alexandria service department. More

Excellent service I have nothing but good things to say. I called requesting simple and easy service. I had had two previous dealerships sell the car behind me and then I have nothing but good things to say. I called requesting simple and easy service. I had had two previous dealerships sell the car behind me and then continue to call and hassle me. I had been doing a lot of research on the car I wanted and was just looking for a good deal and found it here. I stated I knew I wanted the car and I knew what price was fair and they called me back and we agreed on a price which I solidified with a down payment. I stated I didn’t want to be at the dealership long due to me driving three hours for the car and wanted to go hiking. George Jermstad was nothing shy of amazing. He wasted no time. I showed up at 9am and was done with a test drive and all paperwork shortly after 10am. The only reason it took that long was I had an amazing lady help me beat my pre approved loan from my bank. So in all, I got the car I wanted, for a price I wanted, at a rate I didn’t expect to be so low. Great service all around. They even had a sweet coffee machine. More

George Boatright - Mercedes of Alexandria VA I bought my car at Alexandria VA dealership 3 years ago and always go back there for the excellent service! George Boatright is an eppitomy of custome I bought my car at Alexandria VA dealership 3 years ago and always go back there for the excellent service! George Boatright is an eppitomy of customer service!!! More

My First Mercedes Benz This was my first experience with Mercedes Benz, I read most of reviews, and do not understand the negativity. My sales person Jimmy Moore has been n This was my first experience with Mercedes Benz, I read most of reviews, and do not understand the negativity. My sales person Jimmy Moore has been nothing but professional and helpful. I had a couple of things that I needed to get looked at both times I was in and out with a loaner within 10 mins, and both issues were handled perfectly by my Service Adviser Chris - I am more than satisfied with my Mercedes Benz and the services offered. More

Superb Salesman Jimmy Moore as my salesman at Mercedes-Benz of Alexandria was nothing less than outstandingly professional. He is now my go to guy for any future vehi Jimmy Moore as my salesman at Mercedes-Benz of Alexandria was nothing less than outstandingly professional. He is now my go to guy for any future vehicle purchases!!! More

Superb Sales My experience with purchasing a MB from Hector Carcamo was exceptional. He was super professional from the first day that I walked into the dealership My experience with purchasing a MB from Hector Carcamo was exceptional. He was super professional from the first day that I walked into the dealership to check out their inventory and test drive a couple of vehicles. He listened to my needs and accommodated my request to test drive and think about my options until I was ready to return and make a purchase. The entire process from beginning to end was pressure free - there was no back and forth game like they do at other dealership. Hector also took his time and went over every inch of the car and showed me all the available functions. Job well done!!! More

Excellent Service Great service and the people that work there was so attentive. We got a phone call a week after the service to made sure everything was good. I will d Great service and the people that work there was so attentive. We got a phone call a week after the service to made sure everything was good. I will definitely will continue my service in that dealership for sure. More

Excellent service This was my first and so far only experience with the service department, and that experience was excellent. "You buy a Mercedes, you get Mercedes-qu This was my first and so far only experience with the service department, and that experience was excellent. "You buy a Mercedes, you get Mercedes-quality service," I told the adviser. More

Excellent service. Great service. Will definitely bring my car back to this location. David was very courteous and informative. Thank you for providing such an amazing w Great service. Will definitely bring my car back to this location. David was very courteous and informative. Thank you for providing such an amazing work. More

Service was completed as stated upon entry. Time is important to me therefore I was thrilled to have the service completed on time. Also learned that there was a recalled item taken care of duri Time is important to me therefore I was thrilled to have the service completed on time. Also learned that there was a recalled item taken care of during the service , which was great . More