Mercedes-Benz of Alexandria

The sales and service at this dealership is an absolute disgrace to the Mercedes Benz name. Mercedes is synonymous with luxury, quality, and class, or at least one would think so... What went from a rout disgrace to the Mercedes Benz name. Mercedes is synonymous with luxury, quality, and class, or at least one would think so... What went from a routine maintenance to an absolute nightmare is an understatement. I have never dealt with such incredibly unprofessional people in my entire life! Clearly this starts from the top with the General Manager, Jim Stohlman, all the way down to the service specialist, Horst Von Shilling. The problem that lies within this dealership is that once you purchase a vehicle from them, they wash their hands of you and could care less about the consumer. In an economy that is lacking and an auto industry that is under a tremendous amount of scrutiny, one would think that customer service would be a top priority in order to gain new sales or referrals; however, this dealership does not operate that way. Rather than seeing the longevity of a repeat client, a referral source, or simple maintenance (which costs $300 or more, on average, per trip!), Jim Stohlman and his staff are money hungry for new sales and nothing else. There is more to sales than the purchase of a new vehicle, Mr. Stohlman, and that is something called relationship building with your clientele. Perhaps you should go back to Sales and Customer Service 101!!! The GM of Mercedes Benz of Alexandria not only did not apologize for the insufficiencies in his staff, he all but called me, the paying client, a liar. When multiple attempts were made over several days to find out the status of my car, pardon me if it is a little frustrating to get no answers. On average, every time I called there it would take 6 to 7 times of the operator connecting me to the service department because no one would answer the phone. Then once connected, I left multiple voice mails with no return phone calls. My service specialist, Horst, had 3 phone numbers to get a hold of me and tried telling me that there were messages left. Between all of those numbers, I never had 1 message from him. Then the GM, Stohlman, has the audacity, at the end of a frustrating experience to tell me to check my messages. I ask, what kind of business does this man operate? I have never experienced such insulting treatment in my life, especially after having spent so much money on my vehicles with this dealership. I have filed a formal complaint with Mercedes Benz USA and the Better Business Bureau. I do hope that it does not fall on deaf ears, but the least I can do at this time is to get the word out there that this dealership is the WORST representation of Mercedes Benz. Do yourself a favor and anyone else you may know, I highly recommend STAYING AWAY FROM THIS DEALERSHIP! SAVE YOURSELF THE FRUSTRATION!!! More

This is the WORST dealership I have ever worked with in my life! I bought 2 cars from them and once they got the sales, they didn't give a xxxx! The SERVICE is by far the WORST I have ever experienced!!! my life! I bought 2 cars from them and once they got the sales, they didn't give a xxxx! The SERVICE is by far the WORST I have ever experienced!!! It is impossible to get anyone on the phone to speak with. You leave multiple voice mails and no one ever returns your calls. They charge you for services that were NEVER rendered! I didn't spend all this money to get bad service! This is service I would expect from GM or one of the other poorly managed car companies. You purchase luxury, you expect luxury in return by means of outstanding customer service. I will NEVER buy another car from this dealership again!!! More

bought my e class from alexandria, and they were very patient with me. the only thing i would change was the parking. they need more parking places. price was wonderfull, better than any other dealer i t patient with me. the only thing i would change was the parking. they need more parking places. price was wonderfull, better than any other dealer i talked with. the special factory financing beat my credit union rate. i would highly recommend this dealership to anyone. More

My wife and I feel we were robbed. In January 2007 we My wife and I feel we were robbed. In January 2007 we bought a 2002 E320 w/38K miles on it. Now, it is January 2008 and our car has 48K miles on it My wife and I feel we were robbed. In January 2007 we bought a 2002 E320 w/38K miles on it. Now, it is January 2008 and our car has 48K miles on it but.. we've had to replace the battery and alternator. We've just been told that the car has a burnt out wiring harness for the front lights, the front ballbearing joints need replacement, the transmission seals leak and need to be replaced, the oil sensor leaks and need to be replaced. Now, to make matters worse...we were told we purchased an Elite plus service warranty but we were given a Standard warranty. The repairs were not covered under the standard warranty. Oops..the ball bearing joints were covered. WOW! My problem is that we were mislead and sold some garbage. I've NEVER had a car that had so much wrong with it within the first year of ownership. I guess if it isn't certified then it is some BS. The are running on reputation and not substance. The best part of their outfit is the rental car clerk....matter of fact..he doesn't work for MBofA. Never Mind. A Very Unhappy Customer...AC & MH-C More