Mercedes-Benz of Alexandria

Professional, friendly staff with excellent customer service My husband and I bought a used 2017 Jeep from their Pre-owned services department. From the first phone call to driving off of their lot we received My husband and I bought a used 2017 Jeep from their Pre-owned services department. From the first phone call to driving off of their lot we received professional, friendly service from their entire team. Rudy Shirley met with us, braved a few test rides and ensured every detail of the sale was complete, including a follow up the next day. We were impressed with the director and staff as they really work as one team! The purchase process was very efficient and Mr. Pilajevs did an excellent job explaining and finalizing the paperwork. We would definitely recommend buying a car at Mercedes Benz of Alexandria! More

It was an awesome experience Mr. David Getachew was excellent and very helpful. I always got 5 star service whenever I visited. I would definitely give 10/10. And its always a Mr. David Getachew was excellent and very helpful. I always got 5 star service whenever I visited. I would definitely give 10/10. And its always a place I would trust with my vehicle. More

Excellent Service I recommend the Service Department at Mercedes Benz of Alexandria. My service advisor, Cesar Cardona is very knowledgeable and helpful whenever I need I recommend the Service Department at Mercedes Benz of Alexandria. My service advisor, Cesar Cardona is very knowledgeable and helpful whenever I need to have work done on my car. He explains what needs to be done in a timely manner and I value his advice. I look forward to having my car serviced at MB of Alexandria. More

I didn't have an appointment for my B Service but they accommodated me anyway. I was told that they wouldn't get my vehicle back that day but they put me in a loaner without hesitation. accommodated me anyway. I was told that they wouldn't get my vehicle back that day but they put me in a loaner without hesitation. More

The staff in the service center consistently amaze me! Everything is always courteous, efficient, and easily handled. From the young man who checks in your car (then takes off in a run when you forgot yo Everything is always courteous, efficient, and easily handled. From the young man who checks in your car (then takes off in a run when you forgot your EZ Pass) to the service tech and manager, and the loaner car person. They always treat you like you are the only person they have that day! Love the experience and the expertise with my 2015 GLK!! More

I purchased a CPO S560 on September 25th 2019.Zareen I purchased a CPO S560 on September 25th 2019. Zareen Alam my Sales Agent was extremely helpful during the process and she was very thorough in going I purchased a CPO S560 on September 25th 2019. Zareen Alam my Sales Agent was extremely helpful during the process and she was very thorough in going over the features with me. She had been following up with me to ensure that I am comfortable and secure in my new car. Rohan Rodrigo More

Outstanding Staff The service from the time I walked into the door was outstanding. Everyone was totally professional. The Service Department made sure a loaner car w The service from the time I walked into the door was outstanding. Everyone was totally professional. The Service Department made sure a loaner car was available while they performed the necessary services on my car. More

E 450 Purchase I bought a new E450 Mercedes Benz from this dealership and I had a wonderful experience. My sales agent - Isa Lawrence was the best. He walk me throug I bought a new E450 Mercedes Benz from this dealership and I had a wonderful experience. My sales agent - Isa Lawrence was the best. He walk me through the process very smoothly. He had time to answer all my questions and he was the reason why I bought the car. I am happy and pleased with the purchase I made. I will recommend him to anybody now shopping for a Mercedes Benz.. More

Exceptionally helpfule dealer Exceptionally helpful dealership. Had a significant engine issue with my 350 Turbo Blutec on a Sunday afternoon and they they had us back on the road Exceptionally helpful dealership. Had a significant engine issue with my 350 Turbo Blutec on a Sunday afternoon and they they had us back on the road by mid afternoon on Tuesday and that included time for overnight parts delivery. Dealership staff were helpful and provided a clean MB loaner for the duration. Great Dealership. More

Great Service Chris provided great and friendly service on the day I took my Mercedes C-Class in for repairs. I especially appreciated that he checked and applied a Chris provided great and friendly service on the day I took my Mercedes C-Class in for repairs. I especially appreciated that he checked and applied all applicable discounts. More