Mercedes-Benz of Alexandria

Worth the Wait The overall customer service at the Alexandria location from the representatives, mechanics, down to the comfortable waiting area is outstanding. The The overall customer service at the Alexandria location from the representatives, mechanics, down to the comfortable waiting area is outstanding. The only complain is not knowing they also deatail car. More

Outstanding Customer Service provided by David This was my first time taking my Mercedes to Mercedes Benz of Alexandria. Recently moved here from Dallas and needed service. I was met by David Geta This was my first time taking my Mercedes to Mercedes Benz of Alexandria. Recently moved here from Dallas and needed service. I was met by David Getachew and he immediately addressed the issue I was having with the brakes on my car. David is a true professional and he treated me as a valued customer. He quickly made me feel at ease and he brought me to the lounge area where I had coffee and water. He introduced me to the mechanic who was working on my car and we discussed the issue and it was resolved very quickly. I was very impressed with David's outstanding customer service skills and attention to detail. Because of the way he treated me as a valued customer, I came back a few weeks later and traded in my old Mercedes and upgraded to a new Mercedes. Looking forward to working with David again. I highly recommend David and I hope the other advisors are as good. More

The Service Representatives Are Absolutely Awesome! I had a bent rim which was causing air to leak from one of my tires. I made an appointment, dropped my car off and had a loaner within minutes! I was I had a bent rim which was causing air to leak from one of my tires. I made an appointment, dropped my car off and had a loaner within minutes! I was kept up to date with what was going on with my vehicle by text and email. I also was able to pay for my service using my phone - so convenient. Cesar was always helpful and answered any and all questions I had. I would definitely recommend getting your cars serviced here. More

Professional Service at Mercedes Benz of Alexandria I consistently receive great service at Mercedes Benz of Alexandria. The entire team is always available to answer any question i might have. Xavier M I consistently receive great service at Mercedes Benz of Alexandria. The entire team is always available to answer any question i might have. Xavier Martinez is my service representative. His professional , friendly manner is constant. He gets the job done.All around a wonderful experience. More

The best place to buy a vehicle I always get the best service here. David in the service department is amazing as well as Shaz in the sales department. The waiting area is very comfo I always get the best service here. David in the service department is amazing as well as Shaz in the sales department. The waiting area is very comfortable. More

Great experience I have had my car serviced for the past two years at this location. Staff here are really knowledgeable and will try to accommodate your needs. Serv I have had my car serviced for the past two years at this location. Staff here are really knowledgeable and will try to accommodate your needs. Service area are great snacks and coffe machines. Even parts staff were great answering all questions I had. Thank you More

My service advisor was George Boatwright George was so resourceful and pleasant. He took time to listen and was very knowledgeable.about the services needed for my car. Was open to questions George was so resourceful and pleasant. He took time to listen and was very knowledgeable.about the services needed for my car. Was open to questions that I may have had, and was on point. True leadership, and a very good guy. His customer service was on 1000! He deserves an award and I will be returning there soon ?? More

Awesome Dealer I highly recommend my service advisor George Boatwright. He's a professional, pleasant and very helpful in all my needs for my vehicle. Also, he's ve I highly recommend my service advisor George Boatwright. He's a professional, pleasant and very helpful in all my needs for my vehicle. Also, he's very customer oriented and detail. More

Excellent sales & customer service My father was a used car salesman, so I know a good salesman when I see one. Moreover, having purchased numerous Mercedes over the years in the DC Met My father was a used car salesman, so I know a good salesman when I see one. Moreover, having purchased numerous Mercedes over the years in the DC Metro area, I have experienced the hard sell, the soft sell, the tricky salesman and the post-sale arguments. With those experiences, I can state without hesitation that George Jermstad at Mercedes-Benz of Alexandria was superb both at the time of sale and also regarding my rather needy post-sales questions and requests during the following months. After trying more than one car on a variety of surfaces and speeds, all at a leisurely pace throughout a full afternoon, I ended the day by purchasing a far nicer car than I had come to see, and we agreed on a price equal to that of the lower quality vehicle. More importantly, I trusted George's suggestions because they were not focused on the first and fastest sale nor did I feel that he was rushing me or giving me the hard sell. George was and remains a gentleman which is a smart and pleasant way to do business. Thank you! More

Love this Place I love this dealership. I drive all the way from Germantown, Md. just to conduct business here. Alvin is my salesman and he's wonderful. He will do wh I love this dealership. I drive all the way from Germantown, Md. just to conduct business here. Alvin is my salesman and he's wonderful. He will do whatever it takes so that you get what you want. I take my car to get serviced at this location too. They are kind, courteous, and always exceed my expectations. George is my service manager. George is thorough and texted me the entire time my car was getting serviced. I am a loyal customer of this dealership. I recently purchased a Tesla and their customer service doesn't even come close to my experience with Mercedes. More