Mercedes-Benz of Alexandria

Our experience buying a new car was a good one and Carlo really looked after us, explained clearly all the various important things to consider when trading in a car and buying a new one. At no time did we really looked after us, explained clearly all the various important things to consider when trading in a car and buying a new one. At no time did we feel pressure or that we were not being treated well. He was pleasant, respectful and indeed a pleasure to work with. Best of all at the end we came away feeling that we had been given a good deal and would certainly recommend him to others wanting a new car but fearful of some of the experiences others talk about. Carlo is a credit to the dealership More

I recently purchased our second new car from Carlo Genao at Mercedes of Alexandria. I live in Bethesda, Maryland and drive past two other large Mercedes dealerships just so I can work with Carlo. Carlo is at Mercedes of Alexandria. I live in Bethesda, Maryland and drive past two other large Mercedes dealerships just so I can work with Carlo. Carlo is everything that I find helpful in a salesperson, he is trustworthy, knowledgeable and full of information that I find helpful in making good decisions. He is very patient and presents everything in a manner that helps me become fully informed; I generally take a long time to make purchase decisions and there is never any pressure to act quickly. He is sensitive to the things I am looking for when considering a new car and represents honestly what the dealer needs from the other side of the transaction. He is very fair about which models and options are and are not worth paying for as well as various pricing and financing options. When it comes time for me to consider our next new car I will once again start with Carlo Genao. More

AMAZED (In a very good way)!!! I recently purchased a car at MB of Alexandria and had a mechanical issue that was not covered under the warranty. After hearing of my issue the client service manager con car at MB of Alexandria and had a mechanical issue that was not covered under the warranty. After hearing of my issue the client service manager contacted me to evaluate my issue and asked if there was anything that he could do to assist me. He was very empathetic to my situation and was very diligent in resolving the issue. He follow up almost daily until everything was corrected. He turn a potential unpleasant experience to a positively memorable experience. His assistance alone changed my entire mindset of Mercedes Benz. He took customer service to another level. I only have positive things to say regarding the customer service i received at MB of Alexandria! More

My experience at this dealership has been remarkable! All the salespersons were friendly and knowledgeable. I felt no pressure to buy or to select a specific model. However, I was provided excellent in All the salespersons were friendly and knowledgeable. I felt no pressure to buy or to select a specific model. However, I was provided excellent information that allowed me to make a confident decision. I believe I was given a "good deal". More

Carlos Genao sold me the new car. Carlos took me directly to the car I wanted, having just arrived in the lot, and within minutes had my offer. Within 2 hours I was out the door with a new car. Carlos unders to the car I wanted, having just arrived in the lot, and within minutes had my offer. Within 2 hours I was out the door with a new car. Carlos understands the business in a way that totally satisfied my expectations. Carlos means business, but he's the most pleasant person you can imagine on the showroom floor. There is no question that Carlos intends to have me see him again because his demeanor invites it. More

I was in the market for a GLK 350 (March 2010) and I had the pleasure of working with Carlo. He is AMAZING. Carlo was very patient with me, as I had a ton of questions, he didn't loose patience and answered the pleasure of working with Carlo. He is AMAZING. Carlo was very patient with me, as I had a ton of questions, he didn't loose patience and answered every question I had. The whole process went very smoothly from start to finish, and I was throughly pleased. Carlo ensured that I was comfortable with all of the vehicle features and even connected my iPhone for me. Anytime I'm in for service Carlo always makes sure he comes by to say hello, and he still calls from time to time to make sure everything is ok with the GLK. That's what I call great customer service. Carlo is the BEST and I would highly recommend him to anyone in the market for a Mercedes. You will not be disappointed! More

Mr. Daniels was extremely professional and displayed great customer service skills. We walked me through entire process, therefore I was extremely comfortable with the purchase of my brand new E350. I w great customer service skills. We walked me through entire process, therefore I was extremely comfortable with the purchase of my brand new E350. I will definitely send potential customers his way, and I appreciate his assistance in putting me in the right vehicle. More

Jerry Chao was absolutely fantastic. By far the best dealership experience I have ever had. Jerry was extremely knowledge, friending, professional and my 17 yaer old daughter was equally as impressed a dealership experience I have ever had. Jerry was extremely knowledge, friending, professional and my 17 yaer old daughter was equally as impressed and enjoyed the experience. I would and will recommend Merceded of Alexandria to all my friends and family. Top notch servie!!! More

I have used this dealership with two previous cars before this purchase. Jerry Chao is knowledgable about the cars and willing to answer any questions both before and after purchase and to assist in any way this purchase. Jerry Chao is knowledgable about the cars and willing to answer any questions both before and after purchase and to assist in any way to make things move along as easily as possible. Deborah Hannon is super efficient getting all the forms completed. More

A very good friend highly recommended I come to Mercedes Benz of Alexandria to purchase my vehicle. Like her, I was pleased with the service. Everyone was very friendly and made me feel comfortable througho Benz of Alexandria to purchase my vehicle. Like her, I was pleased with the service. Everyone was very friendly and made me feel comfortable throughout my entire purchasing process. Great staff! That's why I rated them with ALL 5's! More