Mercedes-Benz of Alexandria

My experience at this dealership has been remarkable! All the salespersons were friendly and knowledgeable. I felt no pressure to buy or to select a specific model. However, I was provided excellent in All the salespersons were friendly and knowledgeable. I felt no pressure to buy or to select a specific model. However, I was provided excellent information that allowed me to make a confident decision. I believe I was given a "good deal". More

Carlos Genao sold me the new car. Carlos took me directly to the car I wanted, having just arrived in the lot, and within minutes had my offer. Within 2 hours I was out the door with a new car. Carlos unders to the car I wanted, having just arrived in the lot, and within minutes had my offer. Within 2 hours I was out the door with a new car. Carlos understands the business in a way that totally satisfied my expectations. Carlos means business, but he's the most pleasant person you can imagine on the showroom floor. There is no question that Carlos intends to have me see him again because his demeanor invites it. More

I was in the market for a GLK 350 (March 2010) and I had the pleasure of working with Carlo. He is AMAZING. Carlo was very patient with me, as I had a ton of questions, he didn't loose patience and answered the pleasure of working with Carlo. He is AMAZING. Carlo was very patient with me, as I had a ton of questions, he didn't loose patience and answered every question I had. The whole process went very smoothly from start to finish, and I was throughly pleased. Carlo ensured that I was comfortable with all of the vehicle features and even connected my iPhone for me. Anytime I'm in for service Carlo always makes sure he comes by to say hello, and he still calls from time to time to make sure everything is ok with the GLK. That's what I call great customer service. Carlo is the BEST and I would highly recommend him to anyone in the market for a Mercedes. You will not be disappointed! More

Mr. Daniels was extremely professional and displayed great customer service skills. We walked me through entire process, therefore I was extremely comfortable with the purchase of my brand new E350. I w great customer service skills. We walked me through entire process, therefore I was extremely comfortable with the purchase of my brand new E350. I will definitely send potential customers his way, and I appreciate his assistance in putting me in the right vehicle. More

Jerry Chao was absolutely fantastic. By far the best dealership experience I have ever had. Jerry was extremely knowledge, friending, professional and my 17 yaer old daughter was equally as impressed a dealership experience I have ever had. Jerry was extremely knowledge, friending, professional and my 17 yaer old daughter was equally as impressed and enjoyed the experience. I would and will recommend Merceded of Alexandria to all my friends and family. Top notch servie!!! More

I have used this dealership with two previous cars before this purchase. Jerry Chao is knowledgable about the cars and willing to answer any questions both before and after purchase and to assist in any way this purchase. Jerry Chao is knowledgable about the cars and willing to answer any questions both before and after purchase and to assist in any way to make things move along as easily as possible. Deborah Hannon is super efficient getting all the forms completed. More

Part mananger was very rude and uncouth. Made me waiting and waiting forever without any apologies. I wish to get his name an complain to the owner of this dealer. I have two Mercedes but will never ever ta and waiting forever without any apologies. I wish to get his name an complain to the owner of this dealer. I have two Mercedes but will never ever take my cars back this dealership. I told my family and friend the same thing don't go to this dealership anymore. More

A very good friend highly recommended I come to Mercedes Benz of Alexandria to purchase my vehicle. Like her, I was pleased with the service. Everyone was very friendly and made me feel comfortable througho Benz of Alexandria to purchase my vehicle. Like her, I was pleased with the service. Everyone was very friendly and made me feel comfortable throughout my entire purchasing process. Great staff! That's why I rated them with ALL 5's! More

First and foremost,I would like to spot light these individuals on there customer service, Professionalism, kindness and concern. These gentleman made my first new purchase experience Phenomenal. I li individuals on there customer service, Professionalism, kindness and concern. These gentleman made my first new purchase experience Phenomenal. I like to give a special thanks to Mr. Genao, he has been exceptional. Carlo is an sensational salesmans, over all outstanding person. He's been instrumental in my continual great experience with Mercedes Benz of Alexandria. I would like to extend my thanks to the entire Mercedes Benz of Alexandria Staff, thank you. Tony Miller More

Mr. Daniels is a great person to purchase from he takes the time to get you the vehicle and service you need this is the second Mercedes he has sold me. I would return to Alexandria Mercedes if he is stil the time to get you the vehicle and service you need this is the second Mercedes he has sold me. I would return to Alexandria Mercedes if he is still working there. The finance lady is extremely helpful and great to work with she takes the time to explain all of your financing options. More