Mercedes-Benz of Alexandria

Another rave review for Carlo Genao! We had an outstanding experience with Carlo - reminded us of our techie-knowledgeable sons. He spent extra time with us, making certain we knew how to operate outstanding experience with Carlo - reminded us of our techie-knowledgeable sons. He spent extra time with us, making certain we knew how to operate all of the bells and whistles. He was not "pushy" but always available to answer questions. We totally recommend him - and I doubt if we would have purchased the merecedes so quickly if we didn't have Carlo as our representative. Beth Knisley More

Carlo was a great sales rep. It was very apparent that he worked for the customer first. He was thorough and he listened to those things that may concern you (price, leasing options, and even service). he worked for the customer first. He was thorough and he listened to those things that may concern you (price, leasing options, and even service). If you plan to by would recommed Carlo first! More

I've owned my Mercedes CL55 for over 5yrs now. I used to service my car at HBL Mercedes in Tysons Corner. My favorite salesman has since left there and I decided to try out Mercedes of Alexandra - as well a service my car at HBL Mercedes in Tysons Corner. My favorite salesman has since left there and I decided to try out Mercedes of Alexandra - as well as the location is better for me. I was given Carlo Genao as a contact name in sales. He called me before I had a chance to call him. He was very responsive and helpful. He told me which Service rep. I would be working with....and, that was John Petronio. Well, John called me about the time I wished to schedule a service visit. Again, I was pleasantly surprised at how responsive everyone was. John is exceptional. I'm sure of this b/c he was on the tech.side of this car business for several yrs; he listened to my unique circumstances(out of the country 6mos. a year/car is not driven and low mileage)and, didn't give me the standard line. After the car was checked over thoroughly, he called me and gave me some options to work with. I appreciated his candor and professionalism. I will be bringing my business to Mercedes of Alexandria because of folks like Carlo(who, again f/up after my visit) and John who gave me his time and attention. Truly a pleasurable experience!! Tina Jones More

I cannot say enough nice things about our experience with Carlo Genao and Mercedes-Benz of Alexandria. Carlo was friendly, attentive to our needs, and helped us find the exact right car for us. I have re Carlo Genao and Mercedes-Benz of Alexandria. Carlo was friendly, attentive to our needs, and helped us find the exact right car for us. I have recommended him to our friends who are interested in getting a new car, and I will continue to reccomend him in the future. More

Kathy was absolutely divine to work with. She is an exceptional sales person and the consummate professional. Kathy made my buying experience as a first time buyer seamless. She explained all the inc exceptional sales person and the consummate professional. Kathy made my buying experience as a first time buyer seamless. She explained all the incentives thoroughly and took the time to answer all of my questions considering the fact that I had quite a few. I was not able to get all the information, i.e, the differences in the numerous models I needed from the web site, so Kathy made sure I was getting exactly what I expected in the 2010 C300 4 Matic. She made sure all of the controls were set for me including my phone. Brilliant!!! I was asked by numerous individuals about my overall experience with Mercedes Benz of Alexandria and the sales persons I worked with. I must say I was more than happy to share my total experience with them including the friendly reception I received from the moment I arrived at the dealership. Kathy is definitely a very, very valuable asset to your sales department. I would work with her again and again. More

While waiting on my vehicle to be serviced I ventured onto the sales floor. Carlo Genao quickly approached and was eager to assist. I found Carlo to be an extremely professional and knowledgeable sales onto the sales floor. Carlo Genao quickly approached and was eager to assist. I found Carlo to be an extremely professional and knowledgeable sales representative. I advised Carlo that I would not be in the market to purchase a new vehicle until next year. Instead of losing interest, Carlo seemed more willing to assist and educate me as car buyer. I can honestly say that when I am ready to purchase my next Mercedes Benz, I will seek out Carlo as my sales representative for his expertise and charming personality. I have used the Mercedes-Benz American Service Center in Arlington several times and each time I was very unsatisfied with the courtesy and respect of the service advisor! Issue were: emission test was never done but I was charged for it, needed return visit to repair oil leak although I was told it was resolved, giving incomparable rental (dirty Toyota Camry), told by a manager that those who originally purchased their vehicle from American Service Center receives better service. More

Carlo provided exceptional customer service. He was personable, knowledgeable, and diligent in his efforts to make sure I got the car I wanted! Even after the sale, Carlo walked me through what I need personable, knowledgeable, and diligent in his efforts to make sure I got the car I wanted! Even after the sale, Carlo walked me through what I needed to know to operate my car comfortably, including setting up my cell phones and customizing my settings. He was extremely patient!! More

Carlo Genao was terrific, easy to deal with! I've already recommended him to others who are contemplating purchasing a Mercedes. He and MB of Alexandria pulled out all the stops to find me a car wit already recommended him to others who are contemplating purchasing a Mercedes. He and MB of Alexandria pulled out all the stops to find me a car with the options I wanted and quickly get it to the dealership--unlike when I purchased my last car and it took Acura 3+ weeks to get the car from less than a 100 miles away. Thanks, Carlo! I love the car! More

I brought my '08 E350 in for repair of the intermittent "ESP Inoperative" alert that occasionally appeared in the dashboard. Fearing the worst that there would be a gremlin that would never be found, I wa "ESP Inoperative" alert that occasionally appeared in the dashboard. Fearing the worst that there would be a gremlin that would never be found, I was very pleasantly surprised when Eddie informed me there was a "black box" in the car that records all malfunctions. Sure enough, they found a code which advised that a sensor behind the steering wheel was defective. Replacing the sensor had me back in my car before the end of the day. The point here is all personnel were extremely knowledgeable about the vehicles which are becoming more technically challenging every year and were able to make an expeditious repair. Eddie and Rick are very friendly service people who genuinely leave you with the feeling that you and your car are the most important things to them. More