Mercedes-Benz of Alexandria

My experience with Bryan Rickerson was wonderful - he was knowledgeable, courteous and listened to what I wanted in a car - and then found it! A very pleasant car buying experience. I knew Mr. Horst Von Sc knowledgeable, courteous and listened to what I wanted in a car - and then found it! A very pleasant car buying experience. I knew Mr. Horst Von Schilling was looking out for my best interests as usual when he introduced me to Bryan. Thank you. LCAnderson More

Overall, I was not impressed by the level of service at this dealership. I initially called the dealership to inquire about buying a new car. The person who answered the phone took my contact information, this dealership. I initially called the dealership to inquire about buying a new car. The person who answered the phone took my contact information, and although I said I would be in next week or two to look at the cars, the salesperson kept emailing, calling my cell phone, and leaving message after message. When I went in to look at the cars, that salesperson was not in, so I was helped by another salesperson, who I very much liked. At the end of the test drive, I told her I would love to continue working with her on the purchase. However, when I went back outt here to discuss price, she indicated I was going to be dealing with the intial person. After negotiating on the price for quite a while, we finally arrived at a deal, at which point I was sent in to speak with the sales manager, who I found to be very arrogant and quite honestly not very pleasant to deal with. His tone was cocky--as if he was doing me some favor by selling me the car. In the end, I agreed to purchase the car and set an appointment to come in to pick it up 2 days later. That day, I arrived at the dealership on time, only to find out the car I wanted had arrived damaged and was thus not availabe. Why did no one call me to tell me that? I drove 45 minutes to get there that day and had cleared my Sunday schedule. They told me they had the same car I wanted, only 4WD rather than 2WD available and that they could bring it in from the other dealership within an hour or so. I reluctantly agreed to wait. During that time, no one seemed at all apologetic about my having to spend my entire afternoon waiting while they fixed their mistake. I ended up being there for 4 hours, which left me with a bad taste for the entire process. Overall, I would not recommend this dealership to others looking to buy a Mercedes in the area. More

My boyfriend and I visited several dealerships in Virginia and Maryland before we happened to drop by MB of Alexandria and I'm so glad we did. The service that Bryan Rickerson extended to us (his fri Virginia and Maryland before we happened to drop by MB of Alexandria and I'm so glad we did. The service that Bryan Rickerson extended to us (his friendliness and professionalism without the high pressure sales tactic), the condition of the car, and the price were by far the best we've seen. I'm thankful that Bryan made my car-buying experience easy and painless. Now, I always recommend Mercedes Benz of Alexandria to anyone I know who's looking for a great car minus the hassle. More

Service was outstanding and Mr. Moore took the time out to ensure that I knew everything about the car that I needed to before I left. In addition, I went back the following night for additional instructio to ensure that I knew everything about the car that I needed to before I left. In addition, I went back the following night for additional instruction from him, and his service was impeccable. He ensured me that if I have any questions, regardless of how minor they were, that I could give him a call anytime because he wanted me to have a positive experience. Thanks for such great customer service!!! More

My experience at Mercedes Benz of Alexandria went extremely smooth. I didn't think it could ever be that easy to purchase a car without a lot of hassles. I guess the fact that we knew exactly what extremely smooth. I didn't think it could ever be that easy to purchase a car without a lot of hassles. I guess the fact that we knew exactly what car we wanted and our price range, it really helped. We had been pre-approved and that made it easier as well; although we ended up going with Mercedes Benz financing because we got a lower rate. Our sales person Carlo was really helpful and knowledgeable of the car. He didn't try to get over on us, or give us something we didn't ask for. He basically made the sale a smooth transition. I have no regrets of my experience with Mercedes Benz of Alexandria. More

I dealt with many dearlership but by far this one was one of the greates Carlo was by far the most honest and down to earth salesman i have ever met. After i left from my first test drive i knew i would by of the greates Carlo was by far the most honest and down to earth salesman i have ever met. After i left from my first test drive i knew i would by from this dearlership. Carlo and the other salesman were all just great. I appreciated how he anwser all my question and concerns. I also appreciated his follow up calls to make sure all was alright and to see if I had any more questions. Thanks Carlo for all you did Tamika (COWBOYS4LIFE) More

We are very pleased with Mercedes Benz of Alexandria and Jerry Chao. Jerry has provided us excellent customer service. He is very knowledgeable and was able to answer any question we had for him. We were ve Jerry Chao. Jerry has provided us excellent customer service. He is very knowledgeable and was able to answer any question we had for him. We were very impressed by Jerry not running back and forth to the manager haggling about price like other dealers do. Jerry has exceeded our expectations during our visit on 5/1/2010. We have been buying cars for a long time and Jerry has been the best saleman we ever had. More

After 8 months of car shopping I met many sales representatives but Carlo was by far the nicest and most honest, and he also gave me the best price. After we left from our first test drive our whol representatives but Carlo was by far the nicest and most honest, and he also gave me the best price. After we left from our first test drive our whole family commented, "even if we don't buy the car, Carlo is the best salesman around." He is not high pressure sales and is very knowledgeable. I appreciated how he took me to the different departments after I bought the car so I would be familar with the dealership and personnel. I also appreciated his follow up calls to make sure all was alright and to see if I had any questions. More

Mr. Daniels was efficient, knowledgable and professional. I got everything I wanted in the car and more at a great price. Having all the new features was a little intimadating, however Mr. Daniels was patien I got everything I wanted in the car and more at a great price. Having all the new features was a little intimadating, however Mr. Daniels was patient and took his time explaining all the features and followed up with calls to ensure my comfort and to answer any questions I had. It's going to take some time to learn all the features, and I'm relieved that I can pick up the phone at any time and get the same person I initially worked with. I appreciate Mr. Daniels friendliness and pleasant demeanor every time we speak and most important he never made me feel like I was just another sale. Thanks Mr. Daniels and Mercedes-Benz of Alexandria for a great experience with my first Mercedes-Benz! More

SHAWN MOORE IS A VERY FRIENDLY SALE'S PERSON, ALSO ENJOYED MY NEW Mercedes Benz GL550. I GOT TO MEET THE SERVICE DEPARTMENT, WHERE I FIND IT TO BE ALSO EXCEPTIONAL AS WELL. I WILL RECONMMEND MY FAMILY ENJOYED MY NEW Mercedes Benz GL550. I GOT TO MEET THE SERVICE DEPARTMENT, WHERE I FIND IT TO BE ALSO EXCEPTIONAL AS WELL. I WILL RECONMMEND MY FAMILY MEMBERS AND FRIENDS AND SOME OF MY CO-WORKERS TO DEALERSHIP. More