Mercedes-Benz of Anaheim

Recall and Warranty Service My visit to your dealership was to address a recall on the driver side air bag and a check engine light. I arrived at 6:30 AM and promptly at 7:00 AM, My visit to your dealership was to address a recall on the driver side air bag and a check engine light. I arrived at 6:30 AM and promptly at 7:00 AM, I was greeted by Gary Williams - Team Service Manager. Gary advised me that the airbag replacement would take almost 2 hours and that the shop technicians didn't start until 8:00 AM. After filling out the paper work, Gary escorted me to the customer lounge and pointed out the beverages and pastries that were available and encouraged me to help myself. A short time later, Gary came to the lounge and told me that the air bag replacement had started and seeing that I was working on a lap top advised me of the available work stations/desks. A short time later, Gary came to tell me that the check engine light was caused by a faulty catalytic converter that was covered by the vehicle warranty and that it would take several hours too cool down so that it could be replaced. He then offered to have one of the staff drive me to a local fast food restaurant to pick up something for lunch. Gary visited me several more times to give me updates and to see if there was anything that I needed. Shortly before 3:00 PM, he came to tell me that my vehicle – a Winnebago motor home on a Sprinter 3500 chassis was ready to go. I was totally impressed by Gary’s personal attention to me and the many courtesies extended to me by the staff of your dealership. More

Service Excellent Service, wonderful customer service, Very professional and detailed oriented. Very organized & structured. Beautiful facility & very clean. Excellent Service, wonderful customer service, Very professional and detailed oriented. Very organized & structured. Beautiful facility & very clean. No waiting time, very quick took care of my concerns. Highly recommend this dealership. More

Superb, excellent service but expensive. The assistance provided by the Michael Aldaco was great. He was clear, to the point and MOST IMPORTANT: I felt his recommendations were trustworthy. The assistance provided by the Michael Aldaco was great. He was clear, to the point and MOST IMPORTANT: I felt his recommendations were trustworthy. As far as the actual work done it's to early to say one way or another. Time will tell. I just hope the quality of the actual work performed is as high as the price charged. More

They gave me exactly what I wanted and more! The title of my review sounds so trite as it was more than that! WAY MORE! I called Todd around 9am on November 14th. I told him exactly what I want The title of my review sounds so trite as it was more than that! WAY MORE! I called Todd around 9am on November 14th. I told him exactly what I wanted and he found it! A black with beige interior 2018 E300. He found one that was BRAND NEW with an AMG trim. I told him I wanted it! (By the way, we are making this transaction over the phone) There were no uncomfortable hours of haggling or sitting around wondering if I was going to get my car. He offered me such an amazing deal! It all happened in a matter of minutes. He took such good care of me which made me almost want to cry. In this day of dealing with people who are just so unkind and selfish, I found exactly the opposite with my experience with Todd. And then I got a call from Darcy who started sending me pictures of my new car and calling to find out when a good time would be to deliver my new car to me to Van Nuys from Anaheim! His enthusiasm for me that I got this car made it all the more special! Darcy drove my new car up and went over every inch of the car.. top to bottom. I'm a little electronically xxxxxxxx but he patiently explained everything to me and made sure I felt comfortable with the new technology. The paperwork literally took 10 minutes to go through. Probably the easiest transaction I've ever experienced. I had my car within 5 hours of initiating a call to MB of Anaheim. It was recommended that I call Mercedes Benz of Anaheim and I was told I would be taken care of. I just had no idea that I was going to be treated like a queen. Thank you everyone at Mercedes Benz of Anaheim for treating me with such kindness, respect and for being so accommodating. You are trustworthy and loyal to your customers. You have my business forever! More

DuPont service Work was performed in a timely manner. Service personnel friendly and helpful. I’m not providing 25 words. This part of the survey is too demanding. Work was performed in a timely manner. Service personnel friendly and helpful. I’m not providing 25 words. This part of the survey is too demanding. More

Maintenance completed My visit was for unexpected maintenance. The service was excellent at all levels. From the minute that I pulled up till I left. No complaints. MB of My visit was for unexpected maintenance. The service was excellent at all levels. From the minute that I pulled up till I left. No complaints. MB of AH always has taking care of me. I stay faithful to my service writer, Michael Stowell & salesman, Shelly Lazoff. More

Amazing service Very satisfied , excellent service. Couldn’t have asked for a better car and service. Thank you for providing great service we are extremely happy wit Very satisfied , excellent service. Couldn’t have asked for a better car and service. Thank you for providing great service we are extremely happy with everything. More

Great Awesome, great service and helpful. Would work with them again and refer them to a friend. Everything was to my satisfaction and he was a pleasure to Awesome, great service and helpful. Would work with them again and refer them to a friend. Everything was to my satisfaction and he was a pleasure to work with More

Warranty Because the problem on my 2006 CLS500 had an extended warranty to 2020, the problem was fixed with no charge to me. I have never had this happen bef Because the problem on my 2006 CLS500 had an extended warranty to 2020, the problem was fixed with no charge to me. I have never had this happen before and it was a nice early Christmas present. The people I worked with were friendly and efficient, especially Michael Aldaco who kept us apprised of the fix-it progress. The work was somewhat extensive but we had the car back in 2 days. More

Great dealership This dealership is great and very organized. Very friendly, hardworking and knowledgeable people. I would highly recommend this dealership and salespe This dealership is great and very organized. Very friendly, hardworking and knowledgeable people. I would highly recommend this dealership and salespeople to anyone looking to buy a car. Went above and beyond in every way to make to experience great from start to finish. More