Mercedes-Benz of Anaheim

Great experience! I love the customer service at this dealership. The service department always gies above and beyond to meet my needs. I changed to this Mercedes Dealership years ago and I'm so glad tha dealership. The service department always gies above and beyond to meet my needs. I changed to this Mercedes Dealership years ago and I'm so glad that I did! More

She is very attintaive and proficinal , promissed to have the car ready at 11 am and was able to deliver . the car is clean and looking much better . the car ready at 11 am and was able to deliver . the car is clean and looking much better . More

Very friendly and supportative in dealing with my service experience. He was in contact with the whole time. Kept his word and answered all the key questions that were asked. experience. He was in contact with the whole time. Kept his word and answered all the key questions that were asked. More

Excellent Service as Always. Didnt have to wait long for shuttle back or picking me up. Courteous, Informative, gets the job done fast. Loved it shuttle back or picking me up. Courteous, Informative, gets the job done fast. Loved it More

Ivan has been a great customer service. He goes beyond in getting what service I need for my car. He lays out plan and provides the best recommendation needed to make the proper decision. I have no hesi in getting what service I need for my car. He lays out plan and provides the best recommendation needed to make the proper decision. I have no hesitation on asking him anything. I definitely recommend him. More

I had a great experience. John made it a very easy purchase. I was in and out very fast! I will defiantly recommend him to anyone that wants to buy a Mercedes. This is my second car I have bought from purchase. I was in and out very fast! I will defiantly recommend him to anyone that wants to buy a Mercedes. This is my second car I have bought from him and will go back to him! More

I leased my new CLS63 and Michael was excellent, we had been speaking for over 6 months as to what my next car should be, and he hung in there with me... No pressure, very easy going, straight forward... W been speaking for over 6 months as to what my next car should be, and he hung in there with me... No pressure, very easy going, straight forward... Wish all car dealers were like this! I will recommend this store to everyone, and especially Michael the Internet Sales Manager! More

I had just purchased a '99 CLK320 at auction. When we went to pickup the car, the key would not work in the EIS module. We went into the dealership to order another key. We were told that we had to hav went to pickup the car, the key would not work in the EIS module. We went into the dealership to order another key. We were told that we had to have the car towed in the stealership before they would sell us a new key. After spending an hour providing documentation they finally relented and allowed me to order another key. I was promised two days but it took a week. The new key did not solve the problem so I was told that they needed the car to diagnois the problem. Reluctently, I had the car towed over to them. Before telling me that the EIS module had to be replaced, they found $4,600 worth of "other" things that needed to be done. Finally they replaced the EIS module, for $1,479, plus $165 for a STAR diagnosis. They determined that the problem now was the cat converters which they would be delighted to replace for $2,800. I said "NO" and took the car to my independent mechanic (Fullerton 76, 714.996.1221) who did the job for $1,200. I appreciate that they have a beautiful facility that costs them $50,000 a month rent, but must they pay for it by ripping off customers? I think not. More

This is the most disorganized dealership I've ever dealt with. Incredibly poor customer service. We asked for a specific car and were told that it did not exist...and it took them 3 days to tell us this. with. Incredibly poor customer service. We asked for a specific car and were told that it did not exist...and it took them 3 days to tell us this. During that time we had 4 different sales people call and we had to start over each time with what we wanted. The sales manager eventually called and said he had the car in another color but the one we wanted was not anywhere in Southern CA. We made one call to the House of Imports in Buena Park and they found the car in 30 minutes, called us back, went and picked it up drove it to the lot, called us, we went there, spent about 60 minutes buying it and drove it home. And the car was nearly $4,000 less than what the Anaheim Hills dealer quoted us IF they could find the car! Disappointing since the Anaheim dealer is less than 10 minutes from our house...but they suck! More

Be careful with this dealership. I recently purchased an R class and they based the price on a car with VIN number that had extra options. The car I test drove had a different VIN number. I bought the car R class and they based the price on a car with VIN number that had extra options. The car I test drove had a different VIN number. I bought the car thinking it had two options which it did not have. The VIN number on the contract was for the car I purchased and the package had the sheet for the other vehicle. I was definitely cheated and they wouldn't do anything about it. I never thought I would have to track the detail for a MB dealer. More