Mercedes-Benz of Anaheim

Very pleased with the service provided by my service advisor Mr Gary Williams👍 He is an invaluable asset to your business 👋 Also, the work done was to my complete satisfaction 🙏 advisor Mr Gary Williams👍 He is an invaluable asset to your business 👋 Also, the work done was to my complete satisfaction 🙏 More

We are so greatful for the service and care that Mike G and his mgr Mike provided time and time again. Thank you for all your help and his mgr Mike provided time and time again. Thank you for all your help More

For many years I have been bringing my car for maintenance without any problem, got my car back the same day .I never asked for a courtesy ride But this time I do not know why I did not get a maintenance without any problem, got my car back the same day .I never asked for a courtesy ride But this time I do not know why I did not get a call from the advisor to inform me that the car was ready for pick up , So I call late that day and was informed by the service personel that my car will be ready the day after And the day after I have to call the service for my car status Is it due to the pandemic ? More

Brian Kim is the best. His team is the reason why I come back. Fix it right the first time every time. I'd recommend friends who have Mercedes come here but they already do. back. Fix it right the first time every time. I'd recommend friends who have Mercedes come here but they already do. More

Here is my recent experience at this dealership, you can be the judge if this is kind of business you want to deal with: 1. Came here for the basic 1 year/10K serice. Normally should expect to cost around be the judge if this is kind of business you want to deal with: 1. Came here for the basic 1 year/10K serice. Normally should expect to cost around $120-$150. They will "strongly" recommend steam clean your engine and tire rotation/balancing for additional $150-$200. So you ended up $300-$350 for your basic oil change and check ups. 2. Found out my car was driven for 6 miles, my MPG was 23mpg when I dropped off for the service and dropped to 17mpg when I picked up the car with addition of mis-alignment & tilt steering wheel. Tried to contact the service advisor first time, which I was being ignored. Tried to contact the service advisor again AFTER receiving the service survey, NOW he responded that he had no idea the car was been driven for 6 miles and he will be looking into it. He stated it was not normal for the car been driven 6 miles for this kind of service, normally it should between 1-2 miles only. Couple weeks by no reply, no response, no update. Do you want to get up-sell and charge for additional services you don't need? Do you want to spend your hard earn money on the business that is mismanage and not respecting you? My real concern is people who you will interact with at dealer are trying to be nice, friendly, and up-sell you. And those people who actually working on your car does not give a xxxx, will use your car for whatever reason and will mistreated your car.... You be the judge. More

Horrible Experience As a returning customer to this branch, my husband and I have been ignored for weeks regarding our issues with our old and new vehicle. I have reached As a returning customer to this branch, my husband and I have been ignored for weeks regarding our issues with our old and new vehicle. I have reached out to several people at this branch and no one wants to help me out. I have left messages for so call managers and even they don't return my calls. When I'm lucky enough to get ahold of someone they just keep transferring me over to someone else. NO ONE WANTS TO HELP. I have been so loyal to Mercedes of Anaheim that drove from Rancho Santa Margarita just to do business with them, when I could of just gone to the Mercedes down the street from my house. I'm so disappointed with my experience this time around. I can't wait for my lease to be up, and move on from this horrible experience. More

Sprinter Recall We received a recall notice from Mercedes and was able to make an appointment for the next day. I was greeted by Brian Kim who was able to help me out We received a recall notice from Mercedes and was able to make an appointment for the next day. I was greeted by Brian Kim who was able to help me out in no time. Brian made me feel welcomed being my first time there and had a great attitude. We will be definitely taking our vehicle back to Mercedes-Benz of Anaheim for future repairs. More

100,000 mile service. For 35 years I have always appreciated the fine work and attention to detail that I receive from the service center of Mercedes Benz of Anaheim. My s For 35 years I have always appreciated the fine work and attention to detail that I receive from the service center of Mercedes Benz of Anaheim. My service adviser Dave Luirette always takes good care of me. Chuck Hyneman More

Good customer service as well as good feedback on any additional repairs. I was well taken care of. I was able to pay for the repairs online prior to picking it up. It saved me a lot time. additional repairs. I was well taken care of. I was able to pay for the repairs online prior to picking it up. It saved me a lot time. More

I’m always completely satisfied with my service at Mercedes-Benz of Anaheim! Dave Laurette takes such great care of me. He’s so knowledgeable about these cars and always has an answer to my questions Mercedes-Benz of Anaheim! Dave Laurette takes such great care of me. He’s so knowledgeable about these cars and always has an answer to my questions. Even same day service for a dead battery, low air pressure, or a blown bulb. Thank you Mercedes and thank you Dave! More