Mercedes-Benz of Anaheim

Disappointing Experience - Terribly Managed Dealership I am so disappointmented in this place,I got blown up with unsolicited texts for service, I send the car for a basic oil change, just to hear their pi I am so disappointmented in this place,I got blown up with unsolicited texts for service, I send the car for a basic oil change, just to hear their pitch for another $500 of services the car doesn't need, they held the car for 7 HOURS for a basic oil change on a TUESDAY! I could have just taken it to the local spot, get the service done in 30min for 40% of the price this dealership charged.They called me throughout the day, about something every 30 min. They try to upsell again before sending the bill, for another $1400 worth of services...they blow me up on the phone right before they close, because they couldn't take my card the prior 4 hours, now they have to get paid, if not they would have kept the car overnight...They acted like I didn't have a job, or nothing else to do but to answer their calls. They do not communicate among themselves, do not leave each other notes, and everyone has an entitled tone. At a time of massive technology changes and during COVID19 pandemic, you would expect businesses to get their act together, take care of the clients they have, fix their processes and for employees to bring their A game before they are replaced with a machine or an algorithm...I would expect something like this from a KIA or Hyundai dealership not from a Mercedes. This is definitely the last time I get a Mercedes, I'm going back to buying American cars. More

I bought a 2020 S450 end of Jan. General Mgr And staff I bought a 2020 S450 end of Jan. General Mgr And staff were amazing. Today I called to parts & spoke with Fernando. He was useless. I bought a 2020 S450 end of Jan. General Mgr And staff were amazing. Today I called to parts & spoke with Fernando. He was useless. More

Great Service! Great experience working with Michael Proud at Anaheim Hills Mercedes Benz. Followed up every step of the way and was on top of the service and repair Great experience working with Michael Proud at Anaheim Hills Mercedes Benz. Followed up every step of the way and was on top of the service and repairs being done to my vehicle. Couldn't be happier. I've been to several other MBZ dealers around the SoCal area for service and by far the best personal experience from a dealership. They care about your business with them! Give them a try for your next dealer service. Mark More

Had an oil leak to be repaired Michael Aldaco was was very courteous to me. He kept me informed as my car was being repaired. I won't hesitate to go back and see him for my car need Michael Aldaco was was very courteous to me. He kept me informed as my car was being repaired. I won't hesitate to go back and see him for my car needs. More

Brian was very helpful and customer focused while coordinating the maintenance work on our ML350. Lounge area is very clean and set to meet customer’s needs. coordinating the maintenance work on our ML350. Lounge area is very clean and set to meet customer’s needs. More

SERVICE QUALITY (Please relay to Mike Dehdashti & David Sims) On my several recent visits with your Service Department early this year, Mike Gonzalez & Ivan (Please relay to Mike Dehdashti & David Sims) On my several recent visits with your Service Department early this year, Mike Gonzalez & Ivan Ceniseros treated me with a very high degree of professionalism and excellent technical knowledgeability in addressing and fixing the mechanical issues on my ML350 SUV. And on a scale of 1 to 10, I give Mike and Ivan 10+ ea. Keep it up guys! More

The service Department is excellent. The Manager of service department Mr. Mike Tadashi is super professional and polite knowledgeable gentleman. We’re happy with services. service department Mr. Mike Tadashi is super professional and polite knowledgeable gentleman. We’re happy with services. More

Nice service people will definitely return and enjoyed loaner service when car was in the shop for my scheduled service. A very nice dealership to use loaner service when car was in the shop for my scheduled service. A very nice dealership to use More

great My man David takes good care for my car and movie , he is one of the best. Anaheim has been great . comfortable with repairs. help they present. My man David takes good care for my car and movie , he is one of the best. Anaheim has been great . comfortable with repairs. help they present. More

Excellent Service! Great Car! Thank you Ian ! Ian Wu is wonderful & professional and he help us handle everything what we needed! We would like highly recommend Ian!!!! Besides, the finance Ma Ian Wu is wonderful & professional and he help us handle everything what we needed! We would like highly recommend Ian!!!! Besides, the finance Manger, Paul C. Hang is a great person whom explain what we must to know and give us the good suggestion for the best way of maintenance. Thank you Ian & Paul ! Hope to see you again in the near future! More