Mercedes-Benz of Ann Arbor

The service has improved although the first people that greet you should be friendlier and smiling not looking like they hate their jobs. A loner was available to me this time but not ready. You could st greet you should be friendlier and smiling not looking like they hate their jobs. A loner was available to me this time but not ready. You could still step your service department up a notch. I liked the video of checking my car over but I would have like it even more if you showed me the work actually being done. Nice job of cleaning my car. More

New location is awesome. Large showroom and spacious customer lounge and waiting area. Knowledgeable technicians video everything that is being done to your vehicle so you ca Large showroom and spacious customer lounge and waiting area. Knowledgeable technicians video everything that is being done to your vehicle so you can see the repair/inspection process. Excellent customer service whether in for service or to purchase. More

Great environment and friendly staff. Would’ve appreciated updates of how long I still had to wait but otherwise will definitely be my dealer in the future. Would’ve appreciated updates of how long I still had to wait but otherwise will definitely be my dealer in the future. More

Service was prompt, precise & complete. Loner car was nice. Receptionist was nice and very thorough. Loner car was nice. Receptionist was nice and very thorough. More

Susie Arrow was fantastic to work with at Mercedes-Benz of Ann Arbor. She was friendly, professional, and made the whole process simple and stress-free. Even when I came back the next day with questions, s of Ann Arbor. She was friendly, professional, and made the whole process simple and stress-free. Even when I came back the next day with questions, she was patient and helpful. Highly recommend asking for Susie if you’re shopping here! More

Everyone there was awesome. Brody helped us through the entire process. And was very patient as we had a hungry toddler on our hands. Brody helped us through the entire process. And was very patient as we had a hungry toddler on our hands. More

The employees were nice. There are many hidden costs you are not made aware of. The service department quote a price and it was doubled when they were done. A month af There are many hidden costs you are not made aware of. The service department quote a price and it was doubled when they were done. A month after the first service after only driving 7000 miles in first year the washer fluid light came on. I was low washer fluid after one month service. I checked under the hood and it looked like they did not even open the hood after charging me over $500 for 7000 miles of driving. I would not recommend this dealership. More

Extremely Disappointed – Theft from My Car During Service I had my car serviced at Mercedes Benz of Ann Arbor, and my experience was beyond disappointing. When I got my car back, I discovered seve Service I had my car serviced at Mercedes Benz of Ann Arbor, and my experience was beyond disappointing. When I got my car back, I discovered several personal items were missing. It’s a violation of trust to think that this dealership would steal from a customer’s vehicle. I met with the General Manager to discuss the situation, and he promised to provide video recordings of the service area to help resolve the issue. However, despite repeated follow-ups, I never received the promised footage. Additionally, I attempted to reach out to the service manager, Ray, multiple times, leaving voicemails, but he never returned my calls. As a result, I’ve had no choice but to file a formal complaint with the Ann Arbor Police Department. I strongly urge anyone considering service at this dealership to stay far away. The lack of accountability and professionalism is astounding. I will never be returning, and I recommend others avoid this place if you value your property and security. More

Brody was so knowledgeable and helpful when I required help!! Just for his help and kindness I would buy from Ann Arbor Mercedes again! help!! Just for his help and kindness I would buy from Ann Arbor Mercedes again! More

We came in to look at a used car we saw online. When we were waiting for someone to help us we overheard what appeared to be a manager screaming and swearing at another person. He then went into hi When we were waiting for someone to help us we overheard what appeared to be a manager screaming and swearing at another person. He then went into his office and started kicking and throwing things around. While the poor kid that was getting yelled at just stood there and took it. My husband wanted to intervene but a woman beat him to it. We have shopped at several dealerships and never in our lives witnessed such an interaction. Especially at a Mercedes-Benz Dealership. We have no intention of ever going back there based off the interaction we witnessed with the two employees. If things how employees get treated, we will not support this dealership. More