Mercedes-Benz of Annapolis

Walked in on a Saturday with no appointment, was immediately greeted by the very friendly and helpful receptionist and introduced to a salesman. Initial test drive was very low-key on the sales pres immediately greeted by the very friendly and helpful receptionist and introduced to a salesman. Initial test drive was very low-key on the sales pressure, very helpful to introduce new features. As an existing Benz owner, appreciated the overview of the latest technology & safety features. Left dealership with the glossy brochure and a listing of current specials. Jim Turk was an excellent salesman and really took the time to listen to me. He has a great knowledge of the new features. He presented a good price on the car and very professionally and quickly handled the pricing negotiation process. John Dunphy provided wonderful oversight and has a great sales team. The financing team was fabulous: Michele Mitchell-Nordquist handled a last-minute change from MB Financial to another bank almost without hesitation. She explained all of the dealer options in detail. I highly recommend using edmunds.com and/or Consumer Reports to investigate MSRP / dealer invoice / lowest price options. One note to future car buyers: avoid buying a car in April/May. Supply is low (end of model year) and demand is high (tax refunds = down payment). More

I purchased a pre-owned 2007 SLK 350 from their online selection, sight-unseen! The salesman, Dean, was very helpful and kept me informed of every step of the process, from price negotiation to delivery selection, sight-unseen! The salesman, Dean, was very helpful and kept me informed of every step of the process, from price negotiation to delivery of the vehicle (out of state). All of my questions were answered honeslty and I found this dealership to be great! More

We just purchased our third Mercedes Benz over a time period of 14 years. I highly recommend Mercedes Benz of Annapolis. This was our first time at this dealership. Our purchase began on the Internet. period of 14 years. I highly recommend Mercedes Benz of Annapolis. This was our first time at this dealership. Our purchase began on the Internet. It was through this process that lead us to Casey Duffy who was extemely helpful. It was a good experience in car buying. There was no pressure! Something that is very unusual in new car sales. We consider him to be a rising star at MB of Annapolis. He was very helpful in answering our questions. If he didn't know the answer, which wasn't often, he quickly found the answer. More

Our pleasant buying experience with MB of Annapolis and Salesperson, Casey Duffy, is worthy of acknowledgement and we would be remiss if we did not do so. As another customer attested too, our purchase was Salesperson, Casey Duffy, is worthy of acknowledgement and we would be remiss if we did not do so. As another customer attested too, our purchase was not a MB, but a 2011 Buick Lacrosse. The process was attentive, courteous and professional (exactly what you would expect at a MB Dealership). Casey researched the vehicle and was able to obtain and provided us with a great deal of information about the Lacrosse. We are very happy with our purchase and the experience was worth the drive from Baltimore. We not only recommend the Dealership , but encourage any perspective buyers to seek out Casey Duffy for and outstanding buying experience. Thank you. James & Judith Reese More

When entering into the dealership in Annapolis, we were immediately welcomed by sales associates. Shortly thereafter Wayne Discus approached us and began to show us the vehicle types we were interested in. immediately welcomed by sales associates. Shortly thereafter Wayne Discus approached us and began to show us the vehicle types we were interested in. Within hours we had completed our search and had completed a sales contract. Wayne and his manager were very easy to talk to and did not hesitate to explain in detail the features and financial aspects of the vehicle we purchased. Thanks we enjoyed our brief encounter and wish other dealerships (salespersons) would follow your example. Thanks Everett and Jessie More

I went to the dealership seeing to replace the 2004 M-B vehicle I currently owned. I was interested in both the C300 and the GLK350. Jim Turk did a great job of pointing out the features of each vehivle. A vehicle I currently owned. I was interested in both the C300 and the GLK350. Jim Turk did a great job of pointing out the features of each vehivle. After deciding on a C300, he very clearly laid out prices, options, financing, etc. -- no muddling or obfuscation. He and the other members of the sales team made purchasing the car easy, no pressure, and quick. I came into the dealership at 1 PM and had the new vehicle in my driveway that evening. A delightful experience! More

I was interested in leasing a 2011 E350 sedan. The dealer that I worked with was Jim Turk. I told him specifically what I was looking for and he was extremely helpful in showing me the vehicle and explaining that I worked with was Jim Turk. I told him specifically what I was looking for and he was extremely helpful in showing me the vehicle and explaining all the features that it had. Once we sat down to discuss financing, he went through all the options I had in a concise and clear manner. There was no hassle and we made the deal the next day. More

Casey did a terrific job selling us a used Prius. He was very responsive on both the phone and email, answered all our questions, was super friendly and professional. He and the management went above and be very responsive on both the phone and email, answered all our questions, was super friendly and professional. He and the management went above and beyond to address some concerns we had. We were very pleased with the service and would definitely recommend this dealership and Casey in particular. Michelle was also extremely helpful with financing and was also very friendly. Although we were buying a used car that was certainly on the low price spectrum for this dealership, and not a high-end Mercedes that is clearly their bread and butter, we were treated as if we were buying the most expensive car on the lot. The free lunch at a local restaurant was quite a nice touch. More

This was the BEST experience I've had in 20 yrs. of car buying. Now on car 11, this is my first MB. The level of service I received from the entire staff was A+, from salesperson to appraiser to finance to buying. Now on car 11, this is my first MB. The level of service I received from the entire staff was A+, from salesperson to appraiser to finance to service. I'm a liftetime customer. KUDOS to MB! More

Our visit to Mercedes Benz of Annapolis was, as usual, pleasant, informative, and efficient. This was our third purchase from this dealership and each time the service has been exceptional. Doug Bouslog pleasant, informative, and efficient. This was our third purchase from this dealership and each time the service has been exceptional. Doug Bouslog has been our sales representative who stays in constant contact with us even after the sale has been completed. After our most recent purchase, Doug personally delivered our GLK 350 to our home and spent time going through all the features of the car. The courtesy Doug showed with this personal service will be remembered. You can buy a car anywhere; this kind of service is rarely found. We definitely look forward to staying in contact with Doug hoping to continue our relationship with Mercedes Benz of Annapolis as well. More