Mercedes-Benz of Annapolis

I came to Mercedes-Benz of Annapolis to purchase a new GL 550. I had been driving a used GL 550 for several years and loved it, but it didn't have all the new features or Bluetooth capability. We arrived l 550. I had been driving a used GL 550 for several years and loved it, but it didn't have all the new features or Bluetooth capability. We arrived late in the evening and we were greeted by Steve McElroy. Steve was very polite and professional, even though it was late in the evening. He showed us the new options on the 2011 GL 550, give us the pricing detail and arranged for a test drive. We were in a hurry and scheduled a meeting the next week when the car arrived. Steve called frequently to notify me of the status of the arrival of the new car. When the car arrived I test drove the car, learned all about the features, sync my iPhone, and given complete details on how to operate the car. Steve referred me to Michele to complete the paperwork, which I dread, but Michele was very courteous and had all the paperwork ready to review with me. It was not drawn out and I was in and out. My experience has been very rewarding. I love my car and would recommend this dealership to family and friends. More

I have purchased two cars from this dealer / sales person in the past three years. Yesterday I purchased an SL 550. Al Zayas is very responsive to emails, phone calls and he even got all the paperwork togeth in the past three years. Yesterday I purchased an SL 550. Al Zayas is very responsive to emails, phone calls and he even got all the paperwork together and drove the car 90 miles to my home! I never had to go to the dealer to buy the car! The tank was even full! Once I had trouble setting my clock and making it sync with the analogue clock on the dash and I called him. He walked me right through it on the spot. Al fights for the lowest price for you and before he turned the car over to me he set up my iPhone and Sirius radio. More

I am extremely happy with my experience at Mile One Mercedes of Annapolis. The employees of the dealership were outstanding, especially Mike Scherl and Larry Grabenstein. I got a great deal on the p Mercedes of Annapolis. The employees of the dealership were outstanding, especially Mike Scherl and Larry Grabenstein. I got a great deal on the price of the new car. It was the best experience I ever had purchasing a vehicle. I will come back again. Thank you, More

Excellent service on my sar purchase from all involved. Mike Benso was patient and took his time to demonstrate the car. The GM-John Dunphy is honest and reputable in all his dealings with me. It is a plea Mike Benso was patient and took his time to demonstrate the car. The GM-John Dunphy is honest and reputable in all his dealings with me. It is a pleasure to deal with them compared to R & H Motors who border on unethical in my opinion. More

Hi, My husband was very keen on buying a new 350GL. I Hi, My husband was very keen on buying a new 350GL. I was not so excited - as I love my Range Rover that constantly breaks down & gets poor gas mile Hi, My husband was very keen on buying a new 350GL. I was not so excited - as I love my Range Rover that constantly breaks down & gets poor gas mileage. I've been driving the car now for 2 weeks and am so impressed by the quality. There is no comparison to the RR. Doug was helpful in everyway- showing us all the features. The car came in earlier than we thought which was a bonus. All in all we are very pleased. More

Jim Turk was my salesman. I can across Jims' name while reading the reviews on the MB of Annapolis website. Other customers had mentioned their pleasant experiance in dealing with him. I purchased a 2004 L reading the reviews on the MB of Annapolis website. Other customers had mentioned their pleasant experiance in dealing with him. I purchased a 2004 Lexus LS 430, and I was very happy with the vehicle. Im from Michigan so Jim assisted me with making the process smooth. He was very helpful with working with my credit union (faxing & phone calls). Once we got the financing done I decided to fly in so I could drive the vehicle back home. Also I had Carchex come to the dealership before I arrived to inspect the vehicle & Jim met with the inspector for photos & service. Jim picked me up from BWI airport and had the car prepped & ready shortly after I arrived. The process was easy & Jim made sure I got the car. More

This was my 3 time back to MD of Annapolis. And as always the experience was first class. From the time I enter the show room until the closing of the deal. It was a complete pleasure to deal with my sales p the experience was first class. From the time I enter the show room until the closing of the deal. It was a complete pleasure to deal with my sales person (Derek Nedd), Drew who helps make every thing possible, to (Tom Stancavage) the financial person.It was like a home coming. From Tea/Coffee, or anything you might need to make you more comforable. There patience is awsome, and there happiness is to please you, not just to sell you a car. MB of Annapolis, should teach professialism to other deals. They are top shelf for customer service, knowledgable, and caring. More

I just purchased an E-350 4matic from Al. I'm in a client service business myself I must say that the total experience was top notch. From the reception that you get when you walk in, to the help that you ge service business myself I must say that the total experience was top notch. From the reception that you get when you walk in, to the help that you get from the sales people and then finally working through the details with the finance group. Al knows alot about the cars and does not push at all. The finance team of Tom and Michelle were also very educated and thoughtful. You can really tell that the message from the top down, must be about building long-term relationships with clients rather than pushing products. More

I accompanied a friend to the dealership with no plans for buying an MB. I was so impressed with Jim Turk (and the car in the showroom), that I walked away feeling like I got a great deal. He's new but no for buying an MB. I was so impressed with Jim Turk (and the car in the showroom), that I walked away feeling like I got a great deal. He's new but no novice. He listens, he's willing to work with you without strong-arming, he's friendly, has a great sense of humor, and tells you, when he doesn't know something, that he will find out. I've bought 5 cars over the last 26 years, but this was, by far, the best experience. I've told my friends to go see him. Great guy! More

I was looking for a E 550 model and was in the Annapolis area and stopped in your dealership. Derek was first to greet us and help in my search. Derek was extremely knowledgeable with regards to the invento area and stopped in your dealership. Derek was first to greet us and help in my search. Derek was extremely knowledgeable with regards to the inventory and many features associated with each vehicle we viewed. We tested a 2010 E 550 and was further impressed with the vehicle. I ended up buying a E 550(intended vehicle) and plan to recommend your dealership to friends and family for future automobile purchases. The quality and selections in your inventory was quite impressive. More