Mercedes-Benz of Annapolis

I bought my first new car on 11/30 from Al. He made the buying experience excellent. I'm very pleased with my experience and highly recommend this dealership. This was the first time I bought a new car and buying experience excellent. I'm very pleased with my experience and highly recommend this dealership. This was the first time I bought a new car and was a little nervous about spending too much money. My previuos car purchases were all CPO vehicles and were not a MB. My family is a lifetime customer of MB and knew the quality I was about to buy. I origanally was looking to buy a ML class MB but my wife decided she wanted the GL class instead. Al wasn't pushy just a class act altogether. He was attentive to all my needs and was very helpful. He showed me the cars and was very knowledgable about the MB brand. I thought the entire buying process was great. I was even able to get the special financing even with all my accumulated medical school debt. I highly recommend Al and all the staff at MB of Annapolis if you are in the market for a new MB. I would definately buy another car from this dealership. More

I previously had driven a volvo for the last 10 years, for the safety features. After I hit a deer and my volvo s80 was totalled, i was ready to purchase another volvo. However, i had such bad service e for the safety features. After I hit a deer and my volvo s80 was totalled, i was ready to purchase another volvo. However, i had such bad service experiences at the Volvo dealership in annapolis that i thought i'd investigate another brand. So my 1st visit was to Mercedez in annapolis where i met with Al who talked us through the all of the feature of the benz, including the safety ones. I had always thought, because of the marketing of the volvo, that they were the leaders in the safety features. However, after time with Al, he educated me on the benz's features. I test drove the C300 and still wanted to drive a BMW before i made my final decision. After visiting the BMW dealership in camp springs, i realized that the benz was the one for me. I called Al on his day off and he called me back in less than an hour. No pressure on negotiating, just upfront honesty. Al & I were able to arrange for the paperwork to be signed that evening and drove home in my new car. Al took the time to explain the features and event got my blackberry programmed while i was completing my paperwork. I think one of the things that sold me on the MB over the volvo and bmw was the service, road side assistance and the plan in place should i have difficulties with the car. When i had bad service experiences at Volvo, I had completed surveys, sent a 3 page letter about the problems i had with their service department, even while i was on an extended warranty. At no point in the last 4 years after my numerous complaints had anyone in their customer service called me to discuss my on-going problems. I would have been a volvo owner for life, but the service caused me to walk away and look into a company that prides itself in that area. More

I cannot thank Roger B. and Michele M.-N. enough for making this the best Birthday ever. I called the dealership (1st time ever) about 1:30pm and spoked to Roger. I shared with Roger that I wanted 200 making this the best Birthday ever. I called the dealership (1st time ever) about 1:30pm and spoked to Roger. I shared with Roger that I wanted 2009 E350 4matic that I saw online and the price I could pay going out the door. Ten minutes later, Roger calls me back stating that my offer was accepted. Now, I had to get to the dealers from Baltimore City and I needed an approval letter from my credit union. Keep in mind, I had no transportation because my 2008 C300 4matic was totaled the week before. I got to the credit union and while in there, the finance advisor, Michele, expressed her concerns about me not getting financed through them. She asked me to trust her and allow her to research an option better than the credit union's. Let me tell you, she got me approved for the amount of the car (no money down) with a lower interest rate and a shorter term. My transaction was pretty much completed by 3:00 pm. over the phone and the car was NEW. What makes buying this car so amazing is that Roger drove 40 miles to Baltimore City to get me, so I could finalize my transaction. MB of Annapolis employees were warm and welcoming as I got out of Roger's car and as I walked in the showroom. All the employees including, the detailer, Adrian, made this transaction special. MB of Annapolis' employees had me feeling like they all were buying the car with me. MB of Annapolis great 2 thumbs up and a 5-star rating for exceptional consumer service. This is my 4th MB and my usual MB dealership/family (20 miles from my house) only had 2008s and 2010s. There's a dealership 9 miles from my house that had a USED 2009 E350 4matic. That dealership's NO to a sale was a YES to a new family for the same price. MB of Annapolis thank you, thank you, thank you,.......I am sooooooooooooo happy with this car. P. S. Dinner by the water was great. More

Excellent service provided by a very competent professional well trained and friendly staff. People know how to make things happen. Very thorough and solid approach to do the work and very efficie professional well trained and friendly staff. People know how to make things happen. Very thorough and solid approach to do the work and very efficient. The good things about this dealership that they do not advertise and rather act as an independent advisor who help to have your car purchase a smooth and very pleasant experience. More

My experience in dealing with the new car sales has been My experience in dealing with the new car sales has been excellent,my car hadto be special ordered and they kept me up to date when a delayed develop My experience in dealing with the new car sales has been excellent,my car hadto be special ordered and they kept me up to date when a delayed developed due to a part shortage. With that in mind I was told when the car was produced and the expected lead time afterwards. If I have one issue with this dealer it is their service department, I would rate it average. I have had repairs done here in the past and I was not as satisfied as I would like with the testing of the repair after it was completed. All in all I would not hesitate to recomend this dealer. More

We have leased and bought cars over many, many years, but this is the most professional dealing we have ever had. Both the salesman and sales manager were totally professional, knowledgeable, efficient and this is the most professional dealing we have ever had. Both the salesman and sales manager were totally professional, knowledgeable, efficient and certainly not "pushy". Our new Mercedes GLK is perfect for our needs. We are pleased to have dealt with Mercedes Benz of Annapolis and look forward to continuing good relationship with this dealer. More

Michael Benso and Mercedes Benz of Annapolis provided better customer services than 4 other dealership I went to. Professional and up front without any surprises. The final sale process went smoothly a better customer services than 4 other dealership I went to. Professional and up front without any surprises. The final sale process went smoothly and Mercedes Benz Finance beat all other bank offers as well. I am very pleased with Michael and MB of Annapolis. More

Al Zayas and the entire Annapolis Mercedes-Benz team were outstanding! We have followed Al from 1/2 doz. other dealerships and two different auto manufacturers. He is truly the best and indicative of the t outstanding! We have followed Al from 1/2 doz. other dealerships and two different auto manufacturers. He is truly the best and indicative of the team that Annapolis Mercedes-Benz has put together. From the General Manager down to the service department -- second to none! More

I have been a client of Mercedes of Annapolis and have bought many cars from them. Every time I deal with them I continue to be surprised and impressed with their level of professionalism and integrity. bought many cars from them. Every time I deal with them I continue to be surprised and impressed with their level of professionalism and integrity. Everything about this transaction was perfect. More