Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Annapolis
Annapolis, MD
3,120 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,120 reviews
January 25, 2009
JUST WANTED TO SAY THAT IT WAS A PLEASURE BUYING A CAR FROM THESE GUYS. THEY REALLY TOOK THE TIME TO SIT AND DISCUSS OUR NEEDS AND WHAT I WANTED IN A CAR AND WENT OUT OF THERE WAY TO SEE THAT WE GOT IT. W FROM THESE GUYS. THEY REALLY TOOK THE TIME TO SIT AND DISCUSS OUR NEEDS AND WHAT I WANTED IN A CAR AND WENT OUT OF THERE WAY TO SEE THAT WE GOT IT. WE HAVE BOUGHT MANY CARS BUT THEY ARE THE FIRST ONES TO GO OVER EVERYTHING IN DETAIL ABOUT THE CAR AND HOW EVERYTHING WORKS WHICH MEANT ALOT TO US. I WOULD BUY FROM THEM AGAIN IN A HEARTBEAT. THEY MADE ME FEEL LIKE FAMILY. THEY ALSO CALLED ME THE NEXT DAY TO SEE IF EVERYTHING WAS OK AND ALSO EMAILED ME TO MAKE SURE THERE WAS NO PROBLEMS. 3 BRAVO ZULU'S TO MICHAEL AND DREW AND KIM. YOU GUYS ARE THE BOMB. ONCE AGAIN THANKS FOR A WONDERFUL DEAL. JAMES CLARK More
by 3dalmations1
Employees Worked With
Michael Benso, Drew,Kim
January 19, 2009
Very good customer experience. Sales staff very helpful. They explained everything to us on operation of car and features. The time to explain the car's features after we purchased it was about one-and-a- They explained everything to us on operation of car and features. The time to explain the car's features after we purchased it was about one-and-a-half hours. The time they spent made it so much easier to operate the car's systems. More
by chackman
Employees Worked With
Roger Blau
January 17, 2009
Michael Benso (Benz-o) went out of his way to make it convenient for me to get a needed repair. He drove to my workplace in Fairfax, VA, left me a loaner car, drove mine back to Annapolis for the work t convenient for me to get a needed repair. He drove to my workplace in Fairfax, VA, left me a loaner car, drove mine back to Annapolis for the work to be done, then returned it the same afternoon. I couldn't have asked for more in the way of customer service. Thank you, Michael! Kristin Rohr More
by comstrat
Employees Worked With
Michael Benso
January 04, 2009
When we visited Mercedes Benz of Annapolis, we were met with friendly cordial faces at the door. Everyone was very nice and helpful. We met with Roger and we took a car out for a test drive. Roger was with friendly cordial faces at the door. Everyone was very nice and helpful. We met with Roger and we took a car out for a test drive. Roger was extremely helpful when we took a test drive. He provided us with relevant information on the car and was not at all overwhelming. We met with Tom, who provided us with a number of different options for financing. He also plugged in different numbers infront of us so we could pick what we were comfortable with. There was nothing hidden, Everything was upfront. Drew was very accommodating of us. He was very personable and friendly. Never at any point did we feel like we were being pressured into anything (like other dealers we have worked with in the past). After all the paperwork, Roger made sure we were all set to drive off the dealership lot. If you are looking for a stress-free and enjoyable vehicle purchase, do not hesitate to visit the cohesive team at Mercedes Benz of Annapolis More
by speedangel
Employees Worked With
Roger, Tom and Drew
January 02, 2009
I called the dealership the day prior to make an appointment to see/test drive a 2006 ML500. I drove 1 hour to the dealership and made that clear to the salesman on the phone. Upon arrival, the ve appointment to see/test drive a 2006 ML500. I drove 1 hour to the dealership and made that clear to the salesman on the phone. Upon arrival, the vehicle was not in the best condition and there were items that needed repair. I moved on with the purchase prcedures (completing the paperwork) because I was promised the items would be repaired to my satisfaction. While waiting, Roger came to me and told me that another couple, that had been in a week earlier, was back and now interested in the vehicle that I was purchasing. He told me that they had the first option, although they had not begun any paperwork nor had their vehicle appraised. I responded by letting him know that since I had submitted paperwork and my car was currently being appraised (a 2004 Porsche Cayenne S), I was considered the "first" true potential buyer of the vehicle. Five minutes later, Roger came back to me with an appraisal of my vehicle that was nothing short of insulting. Another well-regarded mercedes dealership appraised the vehicle for over $6k more just two days prior. Roger's offer was $8k less than the blue book value. Of course, I promptly left the dealership. I am an African-American female who was there alone. More
by lrussell
Employees Worked With
Roger Laou
January 01, 2009
I dropped in to Mercedes-Benz of Annapolis with my wife and son just to take a look at the used Mercedes on hand, I had no plans to purchase a new car. We walked around the outside lot and checked out seve and son just to take a look at the used Mercedes on hand, I had no plans to purchase a new car. We walked around the outside lot and checked out several nice units. Joe approached us and offered to answer any questions that we might have, his friendly and professional approach was refreshing. With Joes help a very nice 06 black E350 fell in love with me and to be quite honest I didn't even care that my wife could see that I definitely had feelings for her. Joe performed the ceremony that same day and I have not looked back. Seriously I would recommend Joe and Mercedes-Benz of Annapolis to any one. It was and is a great experience. What a way to start a new year!!!!! Ron Hensley More
by Ron Hensley
Employees Worked With
Joseph X. Ruppert
December 30, 2008
Our experience with Mercedes-Benz was a positive one. From the sales experience to the financing process. Al was very attentive to our needs and was very helpful during the overall process. We were in an From the sales experience to the financing process. Al was very attentive to our needs and was very helpful during the overall process. We were in and out of the dealership in record time driving our new car. More
by MQuirk
Employees Worked With
Al Zayas
December 29, 2008
I visited on Friday as I am looking to trade in my current vehicle for a new or used model. John, my sales associate, was exceptionally nice and friendly. I test drove a vehicle and we spoke at length current vehicle for a new or used model. John, my sales associate, was exceptionally nice and friendly. I test drove a vehicle and we spoke at length about my needs. After nearly two hours, we settled on several options that might be suitable. I requested that John e-mail the information so that I might look it over at my leisure. I gave him both telephone and e-mail contact information. I have not yet heard from John, as of Monday afternoon. Given the current state of the economy, particularly the luxury market, I do not feel that it should be this difficult to get information about purchasing a vehicle. More
by robbcm3
Employees Worked With
John
December 29, 2008
Great experience and that's not easy when I am buying a car. I normally find it a very painful experience. There were none of the normal games that go on when buying a car - none of the whispered convers car. I normally find it a very painful experience. There were none of the normal games that go on when buying a car - none of the whispered conversations between the salesman and the sales manager. All were very open and up-front. More
by dlary
Employees Worked With
Alfredo Zayas
December 27, 2008
I have given Mercedes Benz Annapolis an overall rating of "5" only because I am not allowed to give a "10". This dealership has earned a perfect score. Drew Litherland (Sales Manager) and Michael Benso (Ne "5" only because I am not allowed to give a "10". This dealership has earned a perfect score. Drew Litherland (Sales Manager) and Michael Benso (New Car Consultant) are professional, friendly, knowledgeable, and very easy to deal with. The entire dealership exudes warmth, courtesy, and knowledge. I have owned 5 Mercedes, and this is the first time I have purchased one from this dealership. I am very impressed, and if I purchase another Mercedes, it will be from Mile One Mercedes of Annapolis. They are simply the best. Hamish Osborne More
by Hamish Osborne
Employees Worked With
Michael Benso
