Mercedes-Benz of Annapolis - Service Center

Alex is always a pleasure to work with and always goes above and beyond to ensure his customers are happy with their vehicles and service. A true professional. above and beyond to ensure his customers are happy with their vehicles and service. A true professional. More

Superior Service every time! I’ve had my E-350 for over a year, and every time I've made appointments with my service advisor Raphael Powell, I’m provided with great customer serv I’ve had my E-350 for over a year, and every time I've made appointments with my service advisor Raphael Powell, I’m provided with great customer service prior to my arriving to the dealership. When I arrive, he always greats me with a smile and a hello, letting me know my vehicle is in good hands. I realize I have a 2014 but he leaves me to feel as if I’ve purchased a new E-350 just last week. From the individuals that great me as I arrive, to dropping the vehicle with Raphael, I can’t tell you how rewarding a feeling to have the confidence that great service will be delivered each and every time. This is my second Mercedes, but with a different dealership and service team. The last vehicle was a 1992 190-E and it lasted me 27 years and 413,000 miles. Unfortunately, I didn’t have the confidence to take my vehicle to other dealerships left to trust independent service departments. 19,255 miles in I must say it is so great that I don’t have to look further than Raphael Powell and the team at Mercedes-Benz of Annapolis to service me and my family the right way each and every time. Christopher Golson More

Service Advisor Alex Clothier always goes above and beyond in all that he does. His customer service is outstanding! He always make sure to advocate in what is best for my vehicle. beyond in all that he does. His customer service is outstanding! He always make sure to advocate in what is best for my vehicle. More

Quick Tire Fix I called on my way to work because I had a nail in my tire. Alex saw me immediately and had it fixed, and the car washed, withing an hour. I called on my way to work because I had a nail in my tire. Alex saw me immediately and had it fixed, and the car washed, withing an hour. More

Great service I am always greeted courteously with a smile when I drive in and taken car of right away. Alex is always helpful no matter what my questions are! I am always greeted courteously with a smile when I drive in and taken car of right away. Alex is always helpful no matter what my questions are! More

They always provide exceptional service. I have been coming here for years to service and repair my car and have been pleased with the service team. Alex goes above and beyond to make customers like mys coming here for years to service and repair my car and have been pleased with the service team. Alex goes above and beyond to make customers like myself happy. More

Terrence Johnson was professional, punctual, and very courte Terrence Johnson was professional punctual, courteous, and thorough. He represents tour company very well. Every dealer should have someone who is as Terrence Johnson was professional punctual, courteous, and thorough. He represents tour company very well. Every dealer should have someone who is as conscientious as he is More

Very attentive as you drive up. No waiting for anything. Did what was s scheduled in a timely matter. Tommy Tate was very polite, friendly efficiant Did what was s scheduled in a timely matter. Tommy Tate was very polite, friendly efficiant More

Tommy at the annapolis service center is always professional, courteous and attentive. He actually cares about your vehicle and will go the extra mile for his customer. It’s always a pleasure. He professional, courteous and attentive. He actually cares about your vehicle and will go the extra mile for his customer. It’s always a pleasure. He also follows up after your vehicle is serviced to find out how things are going with the vehicle. Tommy always accommodates the customer so that the customer is not inconvenienced. More

I must say that this was my best service experience ever. Brady Made sure that I was well informed on the status of my car he’s a knowledgeable and friendly person. Thanks again for all of your help! Brady Made sure that I was well informed on the status of my car he’s a knowledgeable and friendly person. Thanks again for all of your help! More