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Mercedes-Benz of Annapolis - Service Center
Annapolis, MD
1,381 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,381 Reviews of Mercedes-Benz of Annapolis - Service Center
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October 12, 2019
VIP Treatment at this dealership. Employees were courteous and very professional. Service experience was exceptional. Special mention to the Parts Department as well who resolved a las Employees were courteous and very professional. Service experience was exceptional. Special mention to the Parts Department as well who resolved a last minute issue that I had More
by MB672
Employees Worked With
Parts Department was outstanding., Tommy Tate
October 12, 2019
Always take great care of me and my car. Alex is the best, courteous, efficient, and otherwise just a lovely human. The best Mercedes service associate I have every had. Feeling fortunate t Alex is the best, courteous, efficient, and otherwise just a lovely human. The best Mercedes service associate I have every had. Feeling fortunate that I was lucky to inherit him when the last service associate left. More
by KD
Employees Worked With
October 11, 2019
Outstanding Customer Service Service at MB of Annapolis has always been 5-star and this service visit was no different. My service agent, Alex, is super helpful and always communi Service at MB of Annapolis has always been 5-star and this service visit was no different. My service agent, Alex, is super helpful and always communicates out to me before I have to call in and ask what is going on with my vehicle. There is always a loaner car waiting and someone to deliver my vehicle once finished and take the loaner back if I'm unable to make it down - for whatever the reason. Truly outstanding customer service! Great job!! More
by Philstoner
Employees Worked With
October 07, 2019
MAINTENANCE & AIRBAG REPLACEMENTS NO HASSLE WITH ALEX Alex has been consistently a pleasure to work with. My recent visit for brakes, maintenance and airbag replacements was hassle free as always. Alex Alex has been consistently a pleasure to work with. My recent visit for brakes, maintenance and airbag replacements was hassle free as always. Alex IS THE REASON I go to a dealership for service. More
by KRYSTEL MEDLEY-GREENE
Employees Worked With
October 06, 2019
Outstanding Alex Clothier - 5 stars - Outstanding. Customer Oriented, Friendly, technical expert. Couldn't be more satisfied with my Service experience on 10/5/ Alex Clothier - 5 stars - Outstanding. Customer Oriented, Friendly, technical expert. Couldn't be more satisfied with my Service experience on 10/5/19. I would recommend any Benz owner to visit Annapolis Service Center. More
by John
October 06, 2019
Excellent Service Advisor I give Mr. Clothier 5 Star rating because he was very friendly, remembered me from last visit, he is a very nice Service Advisor and he made sure I wa I give Mr. Clothier 5 Star rating because he was very friendly, remembered me from last visit, he is a very nice Service Advisor and he made sure I was satisfied with my service. He has made my experience once again a very good one at Mercedes Benz of Annapolis MD.. More
by Shirley G
Employees Worked With
October 04, 2019
Yes - the service department is outstanding Alex Clothier is an outstanding service representative. He is very friendly and made me feel very welcome. He answered all of my questions and ensured Alex Clothier is an outstanding service representative. He is very friendly and made me feel very welcome. He answered all of my questions and ensured that my vehicle was finished promptly. More
by LauraN
Employees Worked With
October 03, 2019
Great customer service My vehicle was recently serviced at Mercedes of Ammapolis. From the begining my service associate Tommy listened to my concerns with my vehicle kept m My vehicle was recently serviced at Mercedes of Ammapolis. From the begining my service associate Tommy listened to my concerns with my vehicle kept me informed of any changes at all times. More
by Service review
Employees Worked With
Tommy Tate
October 03, 2019
Awesome communications and service, we drive over and hour and live two miles from a Benz dealership. That says it all always a great experience... the whole team is awesome hour and live two miles from a Benz dealership. That says it all always a great experience... the whole team is awesome More
by Svalliere
Employees Worked With
Brian Sturgeon, David Brady, Holly Aguilar
October 03, 2019
David Brady is amazing !! Always very nice and efficient! I have no worries when I need service . Always available when I have any concerns and I never leave feeling unsatisfied. I love Mercedes Benz Annap I have no worries when I need service . Always available when I have any concerns and I never leave feeling unsatisfied. I love Mercedes Benz Annapolis , More
by Tj
Employees Worked With
David Brady
