Mercedes-Benz of Annapolis - Service Center

Roadside Service w/ a Smile Terrence was very prompt and professional during my roadside service call. He quickly assessed the issue; addressed the issue; and recommended and no Terrence was very prompt and professional during my roadside service call. He quickly assessed the issue; addressed the issue; and recommended and noted the importance of regular maintenance. Additionally, he recommended I follow up the roadside call with an in shop repair if I noticed additional symptoms. All is well, I am happily back on the road. Thank you for the excellent support! Terrence is definitely an asset to your Team. More

Roadside Assistance from Terrence Terrence provided me with excellent service. He came to my home not long after I reported my flat tire. He was personable, knowledgeable, and worked e Terrence provided me with excellent service. He came to my home not long after I reported my flat tire. He was personable, knowledgeable, and worked efficiently to resolve the problem. Terrence reminded me that the Annapolis dealership does excellent work. Based on his recommendation I began using the services at Annapolis in lieu of traveling to the Euromotorcars dealership in Bethesda for all of my service needs. More

Roadside assistance Terrance of MB Roadside was professional and courteous when he responded to me needing a jump start. He arrived within a short period of time and had Terrance of MB Roadside was professional and courteous when he responded to me needing a jump start. He arrived within a short period of time and had me on my way. His customer service was great and I look forward to having him service my vehicle again. More

Terrance Johnsob Terrance was my hero today. He found me quickly in a parking garage in Annapolis. Jumped started my car and had me on my way in less then an hour afte Terrance was my hero today. He found me quickly in a parking garage in Annapolis. Jumped started my car and had me on my way in less then an hour after I called for help! He was wonderful!!! More

Very Helpful Always very nice and accommodating. Had a issue with my car but was headed on vacation. I called Alex and he got me in right away. The Mercedes brand Always very nice and accommodating. Had a issue with my car but was headed on vacation. I called Alex and he got me in right away. The Mercedes brand is worth every penny. More

Alex is awesome! I am able to call ahead and talk to Alex to brainstorm what my issue is and what I am looking to accomplish. Alex is knowledgeable, courteous and pro I am able to call ahead and talk to Alex to brainstorm what my issue is and what I am looking to accomplish. Alex is knowledgeable, courteous and professionals. Thank You! Alex. More

Excellent Service Alex Clothier has help us with both of our Mercedes for a couple of years now. The service is always excellent and on time. We appreciate his willingn Alex Clothier has help us with both of our Mercedes for a couple of years now. The service is always excellent and on time. We appreciate his willingness to work around our schedules. Thanks Alex!!! More

5 Star Service Review I recently experienced and unexpected warranty issue with the retracting roof of my Mercedes-Benz SLK. I drove my car into Mercedes-Benz of Annapo I recently experienced and unexpected warranty issue with the retracting roof of my Mercedes-Benz SLK. I drove my car into Mercedes-Benz of Annapolis and my Service Representative, Alex Clothier was able to immediately fit me in to the schedule even though I did not have an appointment. He was knowledgeable, courteous, concerned, attentive, and professional. He quickly discovered the source of the problem, replaced the defective part, solved the problem, had my care washed, vacuumed and back on the road in less than 2 hours. I couldn't have been more pleased by the 5 star service experience that Alex Clothier provided me. He epitomizes the outstanding service that I have found to be the hallmark of the outstanding Mercedes Dealerships that I have patronized in my 45 years of Mercedes ownership. More

Super Roadside Technician Just want to give a shoutout to Terrance Johnson! One of the most valuable people to any Mercedes-Benz owner in need of roadside in the Annapolis area Just want to give a shoutout to Terrance Johnson! One of the most valuable people to any Mercedes-Benz owner in need of roadside in the Annapolis area. Had a Pleasant technician with a great attitude and speedy fast getting me and my granddaughters back on the road. Explained what not to do and let me know to call if I have any other issues. No worries on time of call. He would be right out. Thanks so much again! More

Service Tommy Tate is the best service rep I’ve ever worked with. He made getting my car in and out seamless. He’s also very personable and respectful. Tommy Tate is the best service rep I’ve ever worked with. He made getting my car in and out seamless. He’s also very personable and respectful. More