Mercedes-Benz of Annapolis - Service Center

Customer Service I would like to thank Mr. Clothier for his superior professionalism and customer service. In my opinion, he's amazing and a great asset to the Service I would like to thank Mr. Clothier for his superior professionalism and customer service. In my opinion, he's amazing and a great asset to the Service Center at Mercedes of Annapolis. More

Attentive and Takes my Issues Seriously I called Alex because I was hearing a sound from the wheel area of my vehicle when I turned. I didn't do a very good job explaining, but Alex took my I called Alex because I was hearing a sound from the wheel area of my vehicle when I turned. I didn't do a very good job explaining, but Alex took my issue serious and offered to conduct a road test with me. During the road test, he heard the noise and offered to have a technician look into the sound, while providing me a courtesy vehicle. The next day Alex called to inform me my axles were damaged and required replacement. The cost was covered in my warranty, which was a bonus. Alex is always attentive to my needs, and is very responsible and knowledgeable. More

Loyal Customer Because of Excellent Service Bought my 2007 CLS 550 from Mercedes of Annapolis for convenience but have returned every service interval because of excellent service that has got n Bought my 2007 CLS 550 from Mercedes of Annapolis for convenience but have returned every service interval because of excellent service that has got nothing but better over the years. Alex Clothier has been my service advisor and is clearly the most professional Service Advisory I have ever dealt with. We also own a Porsche and have purchased luxury cars of all makes. I used to think Lexus was good but Mercedes Benz of Annapolis is now far superior. Well done Alex and the entire service team!!! Peter Tattle Centreville, Maryland More

Ben Oren-Mercedes Benz Service Center (ANNAPOLIS) Ben is the first person I see when I pull my car into the service lane. He always greats me with the largest, genuine smile and sincere pleasantries. Ben is the first person I see when I pull my car into the service lane. He always greats me with the largest, genuine smile and sincere pleasantries. He is consistent, kind, and just a sweet gentle giant. Ben’s position may get overlooked, but trust me, the impact of him being on the “front lines” and the first to interact with customers can make or break businesses. This young man exudes the professionalism of a true, seasoned professional. Ben, thank you for your excellence. And thanks to Brady, my service advisor, who always takes care of me! More

Excellent Service Tech! My Vehicle had a flat tire on August 4 as we were headed out of town we were fortunate enough to have a young man by the name of Terrence Johnson. H My Vehicle had a flat tire on August 4 as we were headed out of town we were fortunate enough to have a young man by the name of Terrence Johnson. He was THE MOST courteous and helpful road technician I have ever encountered! He is shored me my vehicle would be fine he went so far is to follow me a few blocks to the nearest gas station to make sure that I got there safely. I don’t usually write reviews however Mr. Johnson was so courteous helpful and pleasant that I wanted to take the time to acknowledge him. If I’m ever in that situation again, I would hope that I’m so lucky as to have Mr. Johnson as my emergency roadside assistant technician Roz Redmond More

Excellent service. Thanks to Donna and David! Staff was professional and nice, starting from the receptionist to the service technician. Service was performed fast. I’ll come back to service my ca Staff was professional and nice, starting from the receptionist to the service technician. Service was performed fast. I’ll come back to service my car at this dealership. More

Excellent customer service Alex Clothier gets my top marks for helping me out to get my car repaired the same day. I had a very full day ahead of me and my car was not running p Alex Clothier gets my top marks for helping me out to get my car repaired the same day. I had a very full day ahead of me and my car was not running properly but Alex to the rescue! Had my car sorted out and back on the road in short order. Really appreciate the opportunity to work with him. More

Fantastic! Thank you Alex for your caring spirit. It is always a pleasure to bring the vehicle in for service, and a great experience of your expertise. Thank you Alex for your caring spirit. It is always a pleasure to bring the vehicle in for service, and a great experience of your expertise. More

All thumbs up This was my first time going to the service center and it will not be my last I enjoyed my time Mr. Brady was excellent This was my first time going to the service center and it will not be my last I enjoyed my time Mr. Brady was excellent More

Service Tommy was amazing. He went over and beyond to provide the best care for my vehicle. He was very courteous and had excellent customer service approach. Tommy was amazing. He went over and beyond to provide the best care for my vehicle. He was very courteous and had excellent customer service approach. I highly commend him and all the staff at this location. More