Mercedes-Benz of Annapolis - Service Center

Excellent Tommy was very courteous and helpful. He explained the issue with my tire and described the choices I had for solution. I am new to the area and a re Tommy was very courteous and helpful. He explained the issue with my tire and described the choices I had for solution. I am new to the area and a recent widow. My husband always took car of our cars so I am at a loss when it comes to maintenance. Tommy took the time to give me guidance regarding the care of my car More

Always excellent service! They provide excellent service on every occasion. They never disappoint and Chuck is the man to see. He is very knowledgeable and handles every situat They provide excellent service on every occasion. They never disappoint and Chuck is the man to see. He is very knowledgeable and handles every situation with great customer service. More

First Time The customer service is superb and the price for my repair was very reasonable. While waiting Tommy Tate, my service person gave me updates on my car The customer service is superb and the price for my repair was very reasonable. While waiting Tommy Tate, my service person gave me updates on my car needed repairs. More

Thank you Tommy Tate Annapolis Mercedes service is awesome, many thanks to Tommy Tate, my service advisor, for being so thorough and making sure my car was fixed quickly a Annapolis Mercedes service is awesome, many thanks to Tommy Tate, my service advisor, for being so thorough and making sure my car was fixed quickly as promised , and for making sure I was completely satisfied. Many thanks! More

Brady is awesome Always excellent service in a timely fashion! Kudos to David Brady who makes every experience easy and pleasant. I hear he used to be a cop, must be w Always excellent service in a timely fashion! Kudos to David Brady who makes every experience easy and pleasant. I hear he used to be a cop, must be why he is so organized. More

Would definitely recommend Was able to be seen last minute. Forgot about needing a service and was leaving for vacation. Sean Engelhard was my service advisor and he couldn’t Was able to be seen last minute. Forgot about needing a service and was leaving for vacation. Sean Engelhard was my service advisor and he couldn’t have taken better care of me. I never have to worry that my car is being service well when he is overseeing the process. More

Great Service Department A first class service center for a world class car. Very clean. Everyone is so polite and customer focused from the person who brings you into the g A first class service center for a world class car. Very clean. Everyone is so polite and customer focused from the person who brings you into the garage to the parts department. My service tech, David Brady, is extremely polite and customer focused. He always greets with a smile and takes his time to make sure he fully understands the problem. He wants it fixed right the first time and works the issue hard to make sure we are satisfied. More

Roadside Service Terrence Johnson provided 5 Star Service. He responded in less than 10 minutes and changed my tire in less than 10 minutes. He had a great demeanor an Terrence Johnson provided 5 Star Service. He responded in less than 10 minutes and changed my tire in less than 10 minutes. He had a great demeanor and I was totally happy with his assistance. He provided excellent service. More

Service Chuck Leyman makes having my vehicle serviced an easy process. I appreciate the fact that he understands the true sense of customer service. This is d Chuck Leyman makes having my vehicle serviced an easy process. I appreciate the fact that he understands the true sense of customer service. This is definitely a dealership I would recommend to family and friends. Thanks for the great service Chuck! More

Excellent Customer Service I brought my car in for service on Thursday morning. Tommy Tate promptly accepted my car and sent me on my way in a loaner car. Tommy Tate communica I brought my car in for service on Thursday morning. Tommy Tate promptly accepted my car and sent me on my way in a loaner car. Tommy Tate communicated the results of the service and offered recommendations. When I returned to pickup my car, Mr. Tate was extremely helpful and I was on my way in no time. Great experience!!! More