Mercedes-Benz of Annapolis - Service Center

Roadside assistance I would recommend this service provider. The technician, Terrence, was dispatched within 10-15 mins of my service request. He arrived in a timely fa I would recommend this service provider. The technician, Terrence, was dispatched within 10-15 mins of my service request. He arrived in a timely fashion and worked efficiently and professionally. He answered all of my questions thoroughly. This was my first experience with the Annapolis Mercedes-Benz dealership, and because of the service I received from Terrence, I will be switching to this location for my future service needs. More

Excellent Tommy was very courteous and helpful. He explained the issue with my tire and described the choices I had for solution. I am new to the area and a re Tommy was very courteous and helpful. He explained the issue with my tire and described the choices I had for solution. I am new to the area and a recent widow. My husband always took car of our cars so I am at a loss when it comes to maintenance. Tommy took the time to give me guidance regarding the care of my car More

Always excellent service! They provide excellent service on every occasion. They never disappoint and Chuck is the man to see. He is very knowledgeable and handles every situat They provide excellent service on every occasion. They never disappoint and Chuck is the man to see. He is very knowledgeable and handles every situation with great customer service. More

Service Dept. - Tommy is awesome! I really appreciate the service dept. I have had to visit several times for a variety of important and preferred things. Tommy took care of my servi I really appreciate the service dept. I have had to visit several times for a variety of important and preferred things. Tommy took care of my services and was attentive and prompt in letting me know all of the costs related to my car. More

New tires Most pleasant experience getting new tires attentive to my needs and time factors Tommy Tate really worked to make make it a seamless process KUDOS Most pleasant experience getting new tires attentive to my needs and time factors Tommy Tate really worked to make make it a seamless process KUDOS More

First Time The customer service is superb and the price for my repair was very reasonable. While waiting Tommy Tate, my service person gave me updates on my car The customer service is superb and the price for my repair was very reasonable. While waiting Tommy Tate, my service person gave me updates on my car needed repairs. More

Thank you Tommy Tate Annapolis Mercedes service is awesome, many thanks to Tommy Tate, my service advisor, for being so thorough and making sure my car was fixed quickly a Annapolis Mercedes service is awesome, many thanks to Tommy Tate, my service advisor, for being so thorough and making sure my car was fixed quickly as promised , and for making sure I was completely satisfied. Many thanks! More

Brady is awesome Always excellent service in a timely fashion! Kudos to David Brady who makes every experience easy and pleasant. I hear he used to be a cop, must be w Always excellent service in a timely fashion! Kudos to David Brady who makes every experience easy and pleasant. I hear he used to be a cop, must be why he is so organized. More

Would definitely recommend Was able to be seen last minute. Forgot about needing a service and was leaving for vacation. Sean Engelhard was my service advisor and he couldn’t Was able to be seen last minute. Forgot about needing a service and was leaving for vacation. Sean Engelhard was my service advisor and he couldn’t have taken better care of me. I never have to worry that my car is being service well when he is overseeing the process. More

Great Service Department A first class service center for a world class car. Very clean. Everyone is so polite and customer focused from the person who brings you into the g A first class service center for a world class car. Very clean. Everyone is so polite and customer focused from the person who brings you into the garage to the parts department. My service tech, David Brady, is extremely polite and customer focused. He always greets with a smile and takes his time to make sure he fully understands the problem. He wants it fixed right the first time and works the issue hard to make sure we are satisfied. More