Mercedes-Benz of Arcadia

It was great! The sales rep. Andre V. provided excellent customer service for me!There was no pressure to buy at that very moment...Instead Andre was helpful,polite The sales rep. Andre V. provided excellent customer service for me!There was no pressure to buy at that very moment...Instead Andre was helpful,polite and very professional More

Scheduled maintenance I've always had my services done at either the Beverly Hills or Santa Monica dealer and since I'ce moved to the area, the closest dealer is Rusnak. Ov I've always had my services done at either the Beverly Hills or Santa Monica dealer and since I'ce moved to the area, the closest dealer is Rusnak. Overall an okay experience, with friending service reps. But my only complaint was when I first pulled up into the service driveway, no one came up to my vehicle. Having been my first time, I was unsure where to go since I was so used to having people ready to open the door to tend to my car. Even when I returned the loaner, no one came up to me. A little strange considering the other two dealer/service were more attentive during the check in process. Also, the tech failed to reset my reminder on the dash so I still have a message to get my car to have it serviced. But after I informed my service rep of the problem, a tech was sent to the house to reset the service code. I like that. More

Excellent Customer Service David Leung provided excellent customer service for me and my family. He showed us the benefits of leases and purchases. It was a very relax interacti David Leung provided excellent customer service for me and my family. He showed us the benefits of leases and purchases. It was a very relax interaction with David. There was no pressure for us to buy that moment. Definitely recommend. More

New GLC 300 Salesman Andre and support team Stephanie & Rebecca made the purchase so easy. All three provided excellent customer service, patience, a smile, and Salesman Andre and support team Stephanie & Rebecca made the purchase so easy. All three provided excellent customer service, patience, a smile, and were a pleasure to work with. Kudos to the team at Rusnak Mercedes-Benz. CDW More

Premier Service! Everyone involved provided service above and beyond expectations. Vatche and Jason were my sales team. Vatche did an excellent job locating a car t Everyone involved provided service above and beyond expectations. Vatche and Jason were my sales team. Vatche did an excellent job locating a car that I actually like better than I requested. He even absorbed my mileage overrun as a courtesy. Jason was very diligent in getting pricing info to me so that when I came in to look at the car all of the commercial aspects were already agreed to. He explained everything about the car and helped me transfer my belongings from my trade in to my new car. Both very welcoming and acconodating. They made me feel like a family member. The Parts salesman was equally accomodating and welcoming. I bought floor mats and he personally carried the mats to the car and installed them to make sure that they fit. If that wasn't enough he gave me a 10% discount. Premier Service at its best! More

Fast service, professional, and high tech! I got in and out of the dealership in less than 15 minutes and was able to follow up via text and pay online prior to picking up the car! They really I got in and out of the dealership in less than 15 minutes and was able to follow up via text and pay online prior to picking up the car! They really made this a very efficient process. Robert was great also! More

Second Lease I just got my second lease from Denise. Once again she was a pleasure to work with and will be coming back again next time. She was very knowledgeab I just got my second lease from Denise. Once again she was a pleasure to work with and will be coming back again next time. She was very knowledgeable and knows how to give great customer service. I will recommend her to friends and family! More

Excellent service and a very satisfied costumer I was already working with another dealership in the Los Angeles area when I came across Mercedes-Benz of Arcadia on google search. I decided to check I was already working with another dealership in the Los Angeles area when I came across Mercedes-Benz of Arcadia on google search. I decided to check it out because it was conveniently located 20 minutes from my house and i was impressed with their used car inventory. I had no appointment but was met by Andre promptly as my daughter and I made our entrance. We were also greeted by a pleasant young lady at the front desk. The facility in itself is very welcoming. The place gives you a certain excitement and the cars on display are no less than impressive. Service was above par from the get go. Andre did a tremendous job describing the various vehicles we were interested in. He went over the features in detail, often with demonstrations. He was very patient and showed remarkable tolerance with us as we asked numerous questions and looked several cars in the lot. Although Andre was our sales personnel, other staff members were constantly making sure that we were attended to and that we getting what we wanted. One staff member even brought us water as he took water to his clients. This is testament to the kind of service we experienced at Mercedes-Benz of Arcadia. Joanna in the finance department made us feel at home. She explained the details of our purchase thoroughly and listened attentively to all our questions and concerns. I was able to confirm that she left no stones unturned as i checked and crosschecked the paperwork. All our options and rights were also detailed. At the end of it all we were greeted by the manager who wanted to be assured that we were totally satisfied with the service received at Mercedes-Benz of Arcadia. More