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Mercedes-Benz of Arcadia - Service Center

Arcadia, CA

4.1
242 Reviews

242 Reviews of Mercedes-Benz of Arcadia - Service Center

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January 15, 2019

Service Evaluation The services were performed within a few hours and corrected the problems. The dealership is very efficient and gives great customer service. More

by R. Randolph Reck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2019 -

Mercedes-Benz of Arcadia responded

Hello, We want all our clients to have a comfortable and stress-free experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! - Huy Nguyen, Sales Manager

January 12, 2019

Great experience but service too expensive Great service but was too expensive. Overall I enjoyed the hospitality but the service price amount I thought I was going to pay exceeded the amount I More

by Jmanimtim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2019 -

Mercedes-Benz of Arcadia responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (626) 701-8904 to speak with me on the matter. - Huy Nguyen, Customer Service Manager

January 09, 2019

Great Service@ Great experience - easy scheduling process, on-time check-in, great waiting room, completion as promised. And my service Rep was outstanding! I woul More

by CJStavert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Edwards
Jan 25, 2019 -

Mercedes-Benz of Arcadia responded

Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day! - Huy Nguyen, Customer Service Manager

January 09, 2019

Great Service Easy scheduling process, smooth check-ins, detailed explanations about the service, good communication setup through texting and completion as promise More

by oba9350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Jan 25, 2019 -

Mercedes-Benz of Arcadia responded

Thank you. We appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon! - Huy Nguyen, Customer Service Manager

January 08, 2019

Great service Joseph is a good service advisor. He is very professional. He explained everything to us clearly. We are happy that the odor was removed and the ca More

by TomLu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Jan 25, 2019 -

Mercedes-Benz of Arcadia responded

Thank you so much for your high rating. We do hope we can be of assistance in the future. Take care! - Huy Nguyen, Customer Service Manager

January 06, 2019

Great service Nice people, great service. They are willing to answer all your questions with a nice actitud, they made me feel comfortable every time I been there. More

by Epi2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 15, 2019 -

Mercedes-Benz of Arcadia responded

Hi, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care! - Huy Nguyen, Customer Service Manager

January 05, 2019

Excellent service and Jo who assisted me. Jo was very professional. He is knowledgeable. He explained to me everything from the time my car will be serviced. He even offered a complimentary ri More

by rusnak119
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Jan 15, 2019 -

Mercedes-Benz of Arcadia responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! - Huy Nguyen, Customer Service Manager

December 13, 2018

Partially adequate evaluation One of th two problems I wanted evaluated were adequately diagnosed. The other was not adequately diagnosed and continues I emailed my service coordin More

by Sfinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Celina Chen
Jan 04, 2019 -

Mercedes-Benz of Arcadia responded

Please contact me directly about your concern at (626) 701-8904 . - Huy Nguyen, Customer Service Manager

December 05, 2018

very good Jennifer is very friendly, helpful, efficiency and knowledgeable. I have booked through online for appointment the night before and I can have the s More

by MING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Dec 19, 2018 -

Mercedes-Benz of Arcadia responded

Great to hear! - Huy Nguyen, Customer Service Manager

December 01, 2018

GREAT! It's a pleasure to do business with Rusnak-Arcadia Very professional & friendly & caring Perry goes the extra mile in explaining & helping me to fe More

by mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2018 -

Mercedes-Benz of Arcadia responded

It is our goal to always go the extra mile for our customers! Thank you for your business! - Huy Nguyen, Customer Service Manager

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