Michael Marsh

THIS IS THE EMAIL I SENT TO THEM. THEY LET MY WIFE DRIVE THE CAR OFF THE LOT WITH COMPLETE FLAT TIRE AND SHE ALMOST CRASHED. My name is Albert Abkarian and My wife Julie Brought THEY LET MY WIFE DRIVE THE CAR OFF THE LOT WITH COMPLETE FLAT TIRE AND SHE ALMOST CRASHED. My name is Albert Abkarian and My wife Julie Brought our MBZ GLC 430 to your shop to get it repaired under the tire warranty we purchased with our lease. We were told that the matter is not under warranty last week while talking to Tyler. He said something about 3 mm or 4 mm and my wife, or any average person would not know what that is. I was on the speaker phone as Tyler should remember me saying that it was a fake insurance sold to us and I was screaming it. At the end of our conversation, which I am sure was recorded on 12/22/2023 at 3:12 p.m. which we decided to change all four tires as it was at your facility already, and I was on the speaker while my wife specifically stated that she wants all four tires to be changed. He told us that he cannot get it to us until Tuesday as the guys were leaving for Christmas holiday but will have the tires put on and ready for pick up on Tuesday. We said ok. The conversation ended with both parties understanding that the four tires will be changed. There has to be a recording of the 9 minute conversation at 3:12 on December 22nd. Today, my wife picked up the car and while on freeway, she noticed that the tire was flat, and you sent her home with a flat tire. She was scared for her life and almost got into an accident. She called your service department, and they told her to drive the car back to the dealership. She became emotional and started crying after driving back to your dealership and asking why the tires were not replaced. How can you let my wife take a car out of your shop with a flat tire and enter the freeway? You are lucky that the car did not flip, and she did not die. She was crying as she was at your facility and has had emotional ups and downs since she returned home. She left the car at your facility so you can change the tires per your previous note. We were just told that somehow the check engine light is on now even though it was not on at the time she returned it. Even in your documentation at the discharge there is no mention of check engine light. Your facility should never allow an individual to drive off a car with flat tire due to safety concerns. There was never a mention of the flat tire not being fixed while she was picking up the car. she asked for the payment, and it was zero balance, so she assumed the tire insurance had covered the charges. Again, letting her drive off with a check engine on and with a flat tire was not only gross negligence but was intentional. More

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This is our second Mercedes we have purchased in the past six months from Denise Justice. It was an amazing experience. We plan to purchase all our future cars from her. six months from Denise Justice. It was an amazing experience. We plan to purchase all our future cars from her. More

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Denise was an absolute professional searching and finding a new Mercedes. In the past, never having a go to person, I am thrilled I have Denise to call. She is my go to person for Mercedes Benz. I enjoyed a new Mercedes. In the past, never having a go to person, I am thrilled I have Denise to call. She is my go to person for Mercedes Benz. I enjoyed working with her very much. More

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Great, smooth and pretty quick experience. . All questions that I had are answered. Highly recommend. . All questions that I had are answered. Highly recommend. More

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I was really impressed with the salesman Corry Polk. He demonstrated expert knowledge on the vehicles and took the time to explain the features of my new vehicle. demonstrated expert knowledge on the vehicles and took the time to explain the features of my new vehicle. More

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This Rusnak Dealership also called Arcadia Mercedes Dealership gives me one of the worst experience on car maintenance. I was planning to drop off my Mercedes 2019 SLC300, and they need until next da Dealership gives me one of the worst experience on car maintenance. I was planning to drop off my Mercedes 2019 SLC300, and they need until next day to complete the service, but Arcadia Mercedes refuses to provides a car for me while they are serving my car until the next day or 2. What kind of dealership is this, I had Kia, not a luxury brand provides a loaner car for me, and this Arcadia Cgeap Dealer would NOT provides a loaner car??? I will buy my new Mercedes 580 NOT at Arcadia, I will buy it at West Covina Mercedes, as they always provide a loaner car for me! RUSNAK IS A BAD CAR DEALERSHIP, I WOULD NEVER BUY FROM THEM IN ANY OF THEIR CAR DEALERSHIPS! CHEAP!!! More

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Everyone is very kind and the Service is always excellent..Your sales manager Mike Marsh is awesome!!! and truly an example to be followed..GREAT SERVICE excellent..Your sales manager Mike Marsh is awesome!!! and truly an example to be followed..GREAT SERVICE More

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Rusnak is a wonderful dealer for service. Staff is always professional and friendly. I’ve been dealing and servicing my vehicle with Arcadia Rusnak for four years now. Thank you! professional and friendly. I’ve been dealing and servicing my vehicle with Arcadia Rusnak for four years now. Thank you! More

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Amazing The service here is unbelievable! Attention to detail, professionalism, and the quality of care given cannot be beat anywhere! I am spoiled and am af The service here is unbelievable! Attention to detail, professionalism, and the quality of care given cannot be beat anywhere! I am spoiled and am afraid to go elsewhere for my car purchases and/or service. More

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Stacy is an exceptional representative for you and has taken good care of us for many Many years They work performed has always been very satisfactory taken good care of us for many Many years They work performed has always been very satisfactory More

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