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Mercedes-Benz of Arcadia - Service Center

Arcadia, CA

4.1
241 Reviews

241 Reviews of Mercedes-Benz of Arcadia - Service Center

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June 15, 2018

Rusnak - Best of the Best Our Service Advisor was Perry Roeder. We could not been happier with the service he provided for me and my sister. We brought in a GL450 & a GLS550 More

by mazelB219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Edwards
Jun 22, 2018 -

Mercedes-Benz of Arcadia responded

We're so glad we can be of helpful service to you! Thanks for trusting us with your vehicle and for leaving the kind feedback! We look forward to seeing you again soon!- Huy Nguyen, Customer Service Manager

June 14, 2018

Regular service w Recall All went well. Received a call to give me an update. Then a call when my car was ready. Enjoyed a good cup of coffee. More

by MB driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Jun 22, 2018 -

Mercedes-Benz of Arcadia responded

We are so happy to hear that our staff took great care of you.We can't wait for your next visit! Thanks for the kind words.- Huy Nguyen, Customer Service Manager

June 13, 2018

Recall service My appointment was quick and thorough. All work was explained to me and my car was serviced in even less time than originally outlined to me. More

by 2barties
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Jun 22, 2018 -

Mercedes-Benz of Arcadia responded

We are thrilled to hear about your great experience with us! We hope to see you again soon.- Huy Nguyen, Customer Service Manager

May 20, 2018

Second to None! Leaders in Customer Service Ask for Joe Yu. He is an AMG specialist. He forewent lunch to help me and got me in when other dealerships couldn’t! Superb! More

by Annielee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marc Hung, Joseph Yu
May 25, 2018 -

Mercedes-Benz of Arcadia responded

We are so happy that you had a great experience working with us! Thank you for the kind words, we look forward to seeing you again soon! Don't hesitate to let us know how else we can assist you!- Huy Nguyen, Customer Service Manager

May 01, 2018

Great service Uber to take you home and pick you up is the most enjoyable feeling. The service supervisor is fantastic to work with. Location is great More

by Pangpang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Baldwin, Joseph Yu
May 11, 2018 -

Mercedes-Benz of Arcadia responded

We are so happy to hear that you had an excellent experience with our Service Department! We hope you'll be back again in the future and we value your kind review! Thanks!- Huy Nguyen, Customer Service Manager

April 24, 2018

Great service! Wonderful experience. Joe went above and beyond in accommodating my warranty repair. Car was fixed as promised and clean upon return. I will be back f More

by CLAdude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
May 04, 2018 -

Mercedes-Benz of Arcadia responded

We're so happy to hear that you had a great visit with our Service Department! Thanks for your kind review!- Huy Nguyen, Customer Service Manager

April 18, 2018

Excellent experience Joe Yu did a great job of communicating through the entire process. A wonderful customer experience I would highly recommend Mercedes Benz of Arcad More

by customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Apr 27, 2018 -

Mercedes-Benz of Arcadia responded

We are so happy that you had a wonderful experience with our team and the services we provide! Thank you so much for this feedback, it is greatly appreciated! We look forward to your next visit! - Huy Nguyen, Customer Service Manager

April 10, 2018

Friendly, expert service Easy to get an appointment. Michael and staff were attentive to my needs and time. Work was done on time and the price was very fair. More

by James McDermott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sanders
Apr 19, 2018 -

Mercedes-Benz of Arcadia responded

We are so happy that you had a great experience working with us! Thank you for the kind words, we look forward to seeing you again soon! Don't hesitate to let us know how else we can assist you!- Huy Nguyen, Customer Service Manager

March 30, 2018

Great sales advisor Michael is a great guy. He has patience to answer my questions and explained in details about what the service and recall will be. Great experience d More

by Tnllc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sander
Apr 06, 2018 -

Mercedes-Benz of Arcadia responded

We are so happy that you had a wonderful experience with us! Thanks for leaving your feedback, it means a lot! We hope you'll come back soon so we can work together again.- Huy Nguyen, Customer Service Manager

March 22, 2018

Does not honor MBZ warranty repair if u didn't buy from here Hmmmm, I remember good customer services but i don't recommend coming here for any warranty repairs if you didn't buy your MBZ vehicle here.....Servic More

by Stn1833
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
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