Mercedes-Benz of Arcadia - Service Center

Stellar Customer Service Wonderful customer service. Quick, efficient and kind. I had not had a good experience at a previous dealership with a prior service. In a nut shel Wonderful customer service. Quick, efficient and kind. I had not had a good experience at a previous dealership with a prior service. In a nut shell they never called me to tell me my car was complete, I was the one constantly trying to reach someone to know the status of my vehicle. Looking online I found that though Rusnak was not in close proximity, it has ratings of good customer service. Look, I just wanted someone to call me when I needed to pick up my car and keep me updated if they need my approval for anything (nothing out of the ordinary). I was NOT disappointed. I had scheduled the service on my birthday (first available appointment). Upon arriving, Micheal introduced himself and I was quickly ushered to my service rep. Forms took about 5 minutes, when it was discovered it was my birthday. News spread and it was nice that everyone was wishing my a happy day. I made my way to the desk to get a courtesy vehicle, only to be surprised that I got to drive a gorgeous convertible for the day. Mike and Mike went out of their way to ensure that though my service is schedule to take 4-5 hours, they would have it earlier so I would miss traffic on my way home. WOW!!! No later than 3 hours later I was updated with a pick-up time and made my way back. Upon checking out I was gifted with a gorgeous Bouquet of flowers for my birthday. I felt SPOILED. I joked that I was going to expect this for every oil change. Never going anywhere else for service, and probably not going anywhere else when I need a new car. Thanks EVERYONE! More

Rusnak - Best of the Best Our Service Advisor was Perry Roeder. We could not been happier with the service he provided for me and my sister. We brought in a GL450 & a GLS550 Our Service Advisor was Perry Roeder. We could not been happier with the service he provided for me and my sister. We brought in a GL450 & a GLS550 that both needed service. Perry made the experience of both vehicles going in at the same time positive! Received both vehicles on time and the cost was affordable! Great staff and beautiful new beautiful! More

Professional atmosphere with second to none service. I took my AMG GTS for service and was promptly greeted without a second to waste. The staff was very courteous and sincere . They fixed the car th I took my AMG GTS for service and was promptly greeted without a second to waste. The staff was very courteous and sincere . They fixed the car the same day with several text updates of the progress of the maintenance I am not new to the luxury car market, and having been to many other Mercedes dealerships, I can say that this one certainly stands out as one of the best. I will certainly consider them as my primary go to place for all my Mercedes concerns. I would highly recommend this dealership without any reservations. More

Regular service w Recall All went well. Received a call to give me an update. Then a call when my car was ready. Enjoyed a good cup of coffee. All went well. Received a call to give me an update. Then a call when my car was ready. Enjoyed a good cup of coffee. More

Recall service My appointment was quick and thorough. All work was explained to me and my car was serviced in even less time than originally outlined to me. My appointment was quick and thorough. All work was explained to me and my car was serviced in even less time than originally outlined to me. More

Second to None! Leaders in Customer Service Ask for Joe Yu. He is an AMG specialist. He forewent lunch to help me and got me in when other dealerships couldn’t! Superb! Ask for Joe Yu. He is an AMG specialist. He forewent lunch to help me and got me in when other dealerships couldn’t! Superb! More

Great service Uber to take you home and pick you up is the most enjoyable feeling. The service supervisor is fantastic to work with. Location is great Uber to take you home and pick you up is the most enjoyable feeling. The service supervisor is fantastic to work with. Location is great More

Great service! Wonderful experience. Joe went above and beyond in accommodating my warranty repair. Car was fixed as promised and clean upon return. I will be back f Wonderful experience. Joe went above and beyond in accommodating my warranty repair. Car was fixed as promised and clean upon return. I will be back for future services for sure! More

Excellent experience Joe Yu did a great job of communicating through the entire process. A wonderful customer experience I would highly recommend Mercedes Benz of Arcad Joe Yu did a great job of communicating through the entire process. A wonderful customer experience I would highly recommend Mercedes Benz of Arcadia to friends More

Friendly, expert service Easy to get an appointment. Michael and staff were attentive to my needs and time. Work was done on time and the price was very fair. Easy to get an appointment. Michael and staff were attentive to my needs and time. Work was done on time and the price was very fair. More