Mercedes-Benz of Arcadia - Service Center

Stacey Yee makes all the difference!! It's a great feeling to have trust in your service advisor. When I hand my keys over to Stacey after signing my initials and signature to forms, I kno It's a great feeling to have trust in your service advisor. When I hand my keys over to Stacey after signing my initials and signature to forms, I know she will make sure my car will be taken care of while making sure I am not inconvenienced in the least. She gives me the necessary updates and my car is ready when promised. At other dealerships, clients might dread having to take their cars in to be serviced, but it is a pleasure to come to Rusnak to see Stacey. She is the consummate professional and the main reason I go to Rusnak for my service. More

Best service advisor I've ever dealt with! My service advisor Robert is someone who took his job to heart. He knew what he was doing and understood his customer's needs. Totally love his positi My service advisor Robert is someone who took his job to heart. He knew what he was doing and understood his customer's needs. Totally love his positive attitude. More

Oil Change The service was excellent. Ophelia greeted me and we chitter chatted as if we were previously acquainted. She saw me with a same day appointment. S The service was excellent. Ophelia greeted me and we chitter chatted as if we were previously acquainted. She saw me with a same day appointment. She then directed me to the customer lounge and let me focus on personal things until my car was ready. She has a great personality, very upbeat, on top of everything she works on, and pleasant. More

Helpful and friendly The Service consultant, Stacy Yee, was extremely helpful and friendly. She explained what needs to be done clearly and made sure that I understood. Sh The Service consultant, Stacy Yee, was extremely helpful and friendly. She explained what needs to be done clearly and made sure that I understood. She is so friendly and thete is always a smile on her face. More

Excellent service...EVERY time! Brian Edwards is well deserving of his corner office as he provides THE best service every time. This is my second mercedes and fourth year bringing m Brian Edwards is well deserving of his corner office as he provides THE best service every time. This is my second mercedes and fourth year bringing my cars to this service center and if we weren't moving out of state, I would never go anywhere else! More

VERY GOOD SERVICE BECAUSE THE GOOD SERVICE PROVID AND UNDERSTANDING CUSTOMER WANT AND PROVID SHUTTLE SERVICE, ALL SO, CAN MEET CUSTOMERS URGENT REQUEST, OVER ALL, THE BECAUSE THE GOOD SERVICE PROVID AND UNDERSTANDING CUSTOMER WANT AND PROVID SHUTTLE SERVICE, ALL SO, CAN MEET CUSTOMERS URGENT REQUEST, OVER ALL, THE SERVICE IS BEST More

Efficient, on-time service Robert in service knows his stuff and handles it efficiently and quickly. Follow thru is good. It's a pleasure getting my car serviced here. Robert in service knows his stuff and handles it efficiently and quickly. Follow thru is good. It's a pleasure getting my car serviced here. More

Good Service & Good Price The service advise is honest and helpful. She gave us a very fair price. We are loyal customer to them. And we bought the vehicle there. The service advise is honest and helpful. She gave us a very fair price. We are loyal customer to them. And we bought the vehicle there. More

Superb every time Before moving out of the area this was my go-to dealership for service. Happened to be back in town when my engine light came on so I emailed my favor Before moving out of the area this was my go-to dealership for service. Happened to be back in town when my engine light came on so I emailed my favorite service advisor, Brian Edwards, and got I first thing the next day. Brian always responds quickly and is always friendly, professional and enjoyable. I got right in, quickly got a loaner car and before I knew it Brian was calling to say my car was ready for pick up. A+++ all the way! More

Fantastic Service Department I have dealt with several service advisors ove the past couple of years and they are both great. Robert Rodgers and Brian Edwards are knowledgeable, I have dealt with several service advisors ove the past couple of years and they are both great. Robert Rodgers and Brian Edwards are knowledgeable, professional and freindly. With little wonder. The manager of Service, Mike Marsh, is a true leader. He has gone out of his way to assist me in many ways, and is a true example of what a quality manager should be. Many MB dealerships in the Southland have service departments that tarnish the Mercedes reputation. Luckily, this one does not. It is excellent. More