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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

Overview
Reviews
Vehicles
4.8
882 Reviews
Call Dealership (703) 525-2100
View Awards

585 North Glebe Road

Arlington, VA

22203

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Showing 882 reviews

September 07, 2022

Joseph was my salesman, very knowledgeable, he kept me posted on my order of the new Mercedes’, and answered all my questions with patience More

by Ganjibar
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Popperwell
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Sep 08, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your sales consultant, Joe Popperwell. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

Sep 14, 2022 -

Ganjibar responded

Thank you

August 29, 2022

They always do an excellent job! Exceptional customer service! He always makes himself available to answer all my questions about the vehicle. More

by Elegant9303
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Daniels
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Aug 31, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership as well as your sales consultant, Alvin Daniels. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

August 24, 2022

More sensitivity needed for people with technology challenges. My new car experience involves learning new sounds and technology. I was disappointed to learn that a strange noise being made by the car More

by sjones12311
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
Aug 24, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

As a family owned business servicing the Arlington community for 85 years, we appreciate your feedback and truly apologize for your experience at our dealership. Our Service Manager, Dave Bloom would like you to contact him to discuss further. He may be reached at 703.284.2583. Thanks

August 03, 2022

As always my service visit and most especially my service technician, Hugh Mcquire, made my overall service visit an excellent experience ! ! ~ More

by bcvogler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
Aug 09, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your Service Advisor Hugh McGuire. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

July 31, 2022

Express service took over 5 hours to complete that’s not express I was disappointed in the amount of wait time. More

by MYA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Smith
Report | Print
Aug 02, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your feedback as we truly apologize for the time it took for your express service. We appreciate your business and if you have any questions, please feel free to contact our Service Manager, Dave Bloom at 703.284.2583. Once again we do apologize. Brian Ackman Business Development Center, Manager (703) 284.2553

July 21, 2022

Mr. Juan Castillo was great, very professional, kept me informed about the whole process. The technicians did a great job diagnosing and repairing. Overall great experience. More

by kamoah28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
Report | Print
Jul 27, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your Service Advisor Juan Castillo. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

July 10, 2022

From start to finish experience at ASC has been excellent and i am quite pleased More

by Bud.henry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Azzam Altahir
Report | Print
Jul 12, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Mr. Henry- Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

July 06, 2022

Attentive and customer focused service advisor. Efficient reception and pickup because of their scheduling and drive in process. More

by Burch06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naomi Portillo, Paul Tchong , Alvin Daniels
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Jul 07, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

July 06, 2022

I have purchased many vehicles from ASC and never had an issue that wasn't immediately fixed.. I have recommende ASC to all of my friends interested in a Mercedes. More

by jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Report | Print
Jul 07, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Jay -Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

June 30, 2022

Courteous service; kept me informed about status of work performed. Extra care cleaning tire rims. More

by pacwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Report | Print
Jul 02, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

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