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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

Overview
Reviews
Vehicles
4.8
888 Reviews
Call Dealership (703) 525-2100
View Awards

585 North Glebe Road

Arlington, VA

22203

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Showing 888 reviews

July 31, 2022

Express service took over 5 hours to complete that’s not express I was disappointed in the amount of wait time. More

by MYA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Smith
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Aug 02, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your feedback as we truly apologize for the time it took for your express service. We appreciate your business and if you have any questions, please feel free to contact our Service Manager, Dave Bloom at 703.284.2583. Once again we do apologize. Brian Ackman Business Development Center, Manager (703) 284.2553

July 21, 2022

Mr. Juan Castillo was great, very professional, kept me informed about the whole process. The technicians did a great job diagnosing and repairing. Overall great experience. More

by kamoah28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
Report | Print
Jul 27, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your Service Advisor Juan Castillo. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

July 10, 2022

From start to finish experience at ASC has been excellent and i am quite pleased More

by Bud.henry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Azzam Altahir
Report | Print
Jul 12, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Mr. Henry- Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

July 06, 2022

Attentive and customer focused service advisor. Efficient reception and pickup because of their scheduling and drive in process. More

by Burch06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naomi Portillo, Paul Tchong , Alvin Daniels
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Jul 07, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

July 06, 2022

I have purchased many vehicles from ASC and never had an issue that wasn't immediately fixed.. I have recommende ASC to all of my friends interested in a Mercedes. More

by jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Report | Print
Jul 07, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Jay -Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

June 30, 2022

Courteous service; kept me informed about status of work performed. Extra care cleaning tire rims. More

by pacwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Report | Print
Jul 02, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

June 28, 2022

Garry is our service writer & he is the ultimate communicator. I always know what is going on with my car & haven’t had any problems with the technical men’s work. Garry is a super star! Greg is ou More

by Nan O’Leary
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Smoke, Garry Burk
Report | Print
Jul 02, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Nan-Thanks for your 5 star review and kind words toward your Service Advisor Garry Burk as well as your Sales Consultant Greg Smoak. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

June 04, 2022

Great service. Ease of appointment scheduling. Friendly professional advisors. Immaculate waiting room and advisors’ area. More

by Mike T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Report | Print
Jun 08, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Mike- Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

June 02, 2022

It's very good. Mr. Chong Paul is a excellent dealler. I often inquiry him and I he alwasy gives me useful help. More

by dunshixin
Recommend Dealer
Yes
Employees Worked With
Paul Tchong
Report | Print
Jun 04, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your Sales Consultant, Paul Tchong. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 28, 2022

Very pleased to work with Frank Namin. He kept in touch regularly, was clear about the process and was thoughtful in presenting options for what I asked for. More

by Shobhik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Namin
Report | Print
Jun 04, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your Sales Consultant, Frank Namin. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

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