Mercedes-Benz of Arlington an American Service Center Company

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for your wonderful review and for your loyalty over the past 20 years. It means a great deal to know that our Service Department and Body Shop have earned your trust throughout the years. We're especially pleased to hear that our team has been able to provide the specialized expertise needed to keep your Mercedes-Benz performing at its best. Maintaining older vehicles requires knowledge and experience, and we're proud to have technicians who are dedicated to preserving them for their owners. We truly appreciate your continued confidence in Mercedes-Benz of Arlington and look forward to serving you for many years to come. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Scott, we're sorry to hear about your frustration regarding your registration and temporary tags. We understand how disruptive this situation has been, especially while you're away from home. As we discussed with you today, our team is actively working to resolve this matter, and a member of our management team has been in contact with you to assist. Because registration and titling matters often involve details specific to an individual transaction, we don't believe it's appropriate to discuss them publicly. We appreciate your patience as we work toward a resolution and remain committed to assisting you until this matter is resolved. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for taking the time to share your feedback, Mr. Daring. We're pleased to hear that your concern was addressed promptly and resolved to your satisfaction. Providing efficient, attentive service is always our goal, and we appreciate the opportunity to earn your trust. We look forward to making your next visit just as smooth and positive. Feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Laurel, thank you for taking the time to share your feedback. We're glad to hear that Alvin provided a straightforward and pressure-free sales experience, and that you had the opportunity to explore your options through test drives at your own pace. We appreciate your comments regarding the finance process as well. While there can be quite a bit of documentation involved, we strive to make every step as smooth and efficient as possible. Thank you for choosing Mercedes-Benz of Arlington, and please feel free to reach out if we can be of any assistance in the future. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for taking the time to share your experience with us. We’re glad to hear you felt well taken care of and that our team was able to provide a fair and positive experience throughout the process. We especially appreciate your recognition of Clayton and the care he provided during your visit. We’ll be sure to share your kind words with him. Congratulations on your new vehicle, and please don’t hesitate to reach out if we can be of any assistance down the road. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for taking the time to share your experience and for awarding us five stars. We’re glad to hear that scheduling your service visit was straightforward and that your advisor made the process simple and enjoyable. It’s also great to know you appreciated receiving your vehicle back freshly cleaned. We truly appreciate your feedback and look forward to assisting you again at Mercedes-Benz of Arlington. Feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Michael, thank you for sharing your feedback. We’re happy to hear Paul provided a thorough introduction to your new vehicle and helped make the experience a positive one. It’s great to know you’re enjoying the drive as well. We appreciate the 4-star review and hope to provide an even better experience for you down the road. Please don’t hesitate to reach out if we can assist with anything in the future. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for sharing your feedback with us. It’s great to hear that Shelton made your purchase such a smooth and comfortable experience. His ability to guide customers through the process with care and attention is something we truly value on our team. I’ll be sure your comments are shared with Shelton and our management team. We appreciate you choosing Mercedes-Benz of Arlington and hope you’re loving your new vehicle. Feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Nicole, thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the impression it left — this is not the standard of professionalism we expect from our team or want any customer to encounter. I’d really appreciate the opportunity to speak with you personally to understand what happened and work toward making it right. Please feel free to call me at your convenience. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for the wonderful feedback and the 5-star rating. We’re delighted to hear that our team delivered the level of service you expect. Providing a top-tier experience for our clients is always our goal, and it’s great to know we earned your confidence. We truly appreciate you choosing Mercedes-Benz of Arlington, and we look forward to assisting you again in the future. If there’s ever anything we can help with, please feel free to reach out. Mike Fisher Business Development Manager 703-284-2575