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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.8
887 Reviews

585 North Glebe Road

Arlington, VA

22203

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Showing 887 reviews

August 06, 2021

Prefer not to write reviews. It is stupid to make this a requirement. If I have to keep typing, I’m inclined to just not finish this while process. More

by Bill Moroney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Humelsine
Aug 06, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Bill -Please note that writing a review is not a requirement. We do appreciate you providing us with a 5 Star review. If you receive a request next time, please just disregard as we do appreciate your patronage. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

Aug 06, 2021 -

Bill Moroney responded

I tried submitting a review without writing something in the comment field twice. Your system would not accept the review without finding 25 words to enter into the comment field. Maybe it’s not supposed to work that way, but that’s what it did to me. Love MB a of Arlington enough to rate them highly, but hate writing comments. Bad system.

Aug 06, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Bill - I apologize for the inconvenience. The 25 words is a requirement thru DealerRater and we understand that this can be a pain. We do appreciate your business and kind words toward our dealership. If you receive an email for a review moving forward, please disregard as we know you will receive the exceptional service you deserve. Thanks again.

August 04, 2021

Great and tenacious effort to find the right part for a 1998 model that was discontinued by M-B. Thanks. I don't know what I would have done otherise. More

by johnfehrenbach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau, Edwin Cortez
Aug 05, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 Star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

July 26, 2021

The service is outstanding and my Service Advisor, Dan Moreau is a true professional. I can always count on thorough and complete service and his personal attention to detail. More

by Harvmckelvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Jul 27, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 Star review and kind words toward your service advisor, Dan Moreau. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

July 25, 2021

Joe Popperwell was very helpful in making my car purchase easy. He was very responsive to my questions before and after my decision was made. More

by d3k1whitsett
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Popperwell
Jul 26, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 Star review and kind words toward your sales consultant, Joe Popperwell. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

July 22, 2021

I had my car service at this dealership for the first time. I like how organized they are, very professional and friendly. Daniel did a very good job. His customer service 10/10 The only thing i’d ment More

by alsaadi.marwa521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Jul 26, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 Star review and kind words toward our service department. We do appreciate your feedback and apologize for the dirt on your seats. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

July 20, 2021

Upon arrival, I am happy that I am not waiting for a long time to be helped with my vehicle. I think this is awesome. More

by gerlandekitt
Customer Service
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Jul 21, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 Star review and kind words toward our Service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

July 19, 2021

Excellent service. One of the smoothest transactions/experiences at a dealership. Alvin Daniels did an amazing job and was truly helpful and responsive! Highly recommend. More

by John F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Daniels
Jul 20, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi John-Thanks for your 5 Star review and kind words toward our dealership as well as your sales consultant, Alvin Daniels. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

July 15, 2021

Always efficient, responsive and timely. I never feel like I’m being taken advantage of like some dealers. Derek is one of the absolute best service managers! More

by DF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Humelsine
Jul 16, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 Star review and kind words toward our dealersip as well as your service advisor, Derek Humelsine. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

July 12, 2021

Excellent service; Derek Humelsine is very responsive and friendly. He is timely in sending estimates and vehicle is always returned clean. I always have a positive interaction when visiting Mercedes-Benz More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Humelsine
Jul 13, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Angela-Thanks for your review and kind words toward our dealership as well as your service advisor Derek Humelsine. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.https://www.dealerrater.com/dp/773/reviews#

July 08, 2021

Excellent service; Alvin Daniels very responsive and helpful. I purchased through them because I'd been so satisfied with car service. Very positive car-buying experience. More

by MS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Papadopoulos, Alvin Daniels
Jul 08, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star rating and kind words toward your Sales Consultant, Alvin Daniels. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

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