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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.8
884 Reviews

585 North Glebe Road

Arlington, VA

22203

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Showing 884 reviews

December 04, 2020

I do not have 25 words to add. Dan Moreau is great. But, I would have preferred that the work was done the same day. More

by BF Kahlow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Dec 05, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward your service advisor Dan Moreau. We apologize that the service took longer than expected. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

November 12, 2020

My a1 service along with 2 recalls were completed here. They also gave me good discount on a tire that had slow leaks. I will go back there for future servicing. More

by Frokib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Detwiler.
Nov 13, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

November 11, 2020

Excellent customer service. Mr. Frank Namin is the best! We were able to order a car with all features we wanted. Price offered was reasonable as well. More

by jmoore32310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Namin
Nov 12, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your Sales Consultant, Frank Namin as we are very proud to have Frank on our team. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

November 05, 2020

I had a nice experience at Mercedes arlington, Alvin was great and helped me find exactly what I needed. Thank you all so much. I’m a happy customer. More

by Zbh236
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvin Daniels
Nov 06, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership as well as your sales consultant, Alvin Daniels. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 30, 2020

I'm pleased with the service rendered by Mercedes of Arlington. The customer service was great from drop off to picking up my car. I was kept updated throughout the service period. Thanks More

by carham05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dean
Nov 03, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 29, 2020

Thank you for providing another excellent service. I do appreciate the quick responses to my questions and prompt and timely repair. I have now become accustomed to your service team’s quality of care and More

by EFTurnage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire, Brent Crow
Nov 03, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 22, 2020

Easy transaction. Great service. Frank was very attentive and knowledgeable. I’ve never had a faster transaction for a new car. Love my new 2021 AMG! More

by Darlene.bullock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Namin
Oct 24, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Ms. Bullock-Thanks for your 5 star review and kind words toward your Sales Consultant, Frank Namin. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 16, 2020

Your reviews should not require people to write something. You will get a much better response rate by just having people click stars and making it optional to write. You run the risk of annoying p More

by Greta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Oct 20, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Greta -I appreciate your feedback as well as you taking the time to provide us a 5 star review. I have informed DealerRater this many times but this is their policy and we have no control over their process. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 08, 2020

Great service, thanks! Dan Moreau is always on top of whatever issues come up and I appreciate it. I have no more words and though Dan is terrific...filling out this form is becoming tedious! More

by a.hurst4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Oct 09, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your service advisor Dan Moreau. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

September 18, 2020

Always have received timely service and good response on the problem at hand. Garry makes every effort to satisfy us as customers and makes me feel lI am important and not just any old customer. :-) More

by jacwhitney
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Sep 29, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your Service Advisor, Garry Burk. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

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