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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 887 reviews
October 16, 2020
Your reviews should not require people to write something. You will get a much better response rate by just having people click stars and making it optional to write. You run the risk of annoying p something. You will get a much better response rate by just having people click stars and making it optional to write. You run the risk of annoying people when you just want to collect info. More
by Greta
Employees Worked With
Dan Moreau
October 08, 2020
Great service, thanks! Dan Moreau is always on top of whatever issues come up and I appreciate it. I have no more words and though Dan is terrific...filling out this form is becoming tedious! whatever issues come up and I appreciate it. I have no more words and though Dan is terrific...filling out this form is becoming tedious! More
by a.hurst4
Employees Worked With
Dan Moreau
September 18, 2020
Always have received timely service and good response on the problem at hand. Garry makes every effort to satisfy us as customers and makes me feel lI am important and not just any old customer. :-) the problem at hand. Garry makes every effort to satisfy us as customers and makes me feel lI am important and not just any old customer. :-) More
by jacwhitney
Employees Worked With
Garry Burk
September 15, 2020
I'm a 23 year repeat Service & Sales customer of yours. That speaks volumes for your 5-star rating! After a recent hurricane flood loss on one of my MBs purchased from you, 3 individuals in particular wa That speaks volumes for your 5-star rating! After a recent hurricane flood loss on one of my MBs purchased from you, 3 individuals in particular warrant kudos. Dave Smith & Juan Del Castillo in Service and JT Tillary in Sales all worked diligently to help with claims, diagnosis and purchase of a replacement MB SUV from you. A Total Loss is not an enjoyable event, but those 3 individuals were above-and-beyond "Champions" who helped immensely. Please express my gratitude to all three. THANKS! Jerry C. La Plata MD and Deerfield Beach FL More
by Jerry C.
Employees Worked With
Juan Del Castillo, JT Tillery, Dave Smith
September 08, 2020
The service at American Service Center is stellar. Although there's a longer waiting time for service, during Covid-19, it's well worth the precautions and trip! The technicians that work on the cars Although there's a longer waiting time for service, during Covid-19, it's well worth the precautions and trip! The technicians that work on the cars know their stuff! Thank all from Dave, Dan and down to the person taking photos of the cars! More
by mmjennusa
Employees Worked With
Dan Moreau, Dave Smith
September 04, 2020
This dealership is top notch, and always makes me feel welcome and respected. Frank in sales and Mike in finance are the dynamic duo, both very agreeable and helpful. welcome and respected. Frank in sales and Mike in finance are the dynamic duo, both very agreeable and helpful. More
by kwiddess
Employees Worked With
Frank Namin
August 25, 2020
I was very thankful that the service person that came to my home was equipped with a replacement battery for my make/model. It saved me a whole day of having to deal with going to the dealership for servic my home was equipped with a replacement battery for my make/model. It saved me a whole day of having to deal with going to the dealership for service. More
by KLM
Employees Worked With
Henry -- Roadside service
August 15, 2020
EXCELLENT SERVICE & REP I actually have had 2 of your/my MBs in for service actions in the last 3 weeks. Each time, I fortunately was assigned JUAN DEL CASTILLO as my Servic I actually have had 2 of your/my MBs in for service actions in the last 3 weeks. Each time, I fortunately was assigned JUAN DEL CASTILLO as my Service Rep. He is the epitome of professional, thoughtful, insightful customer care and car service. Above and beyond! Exceeded expectations each visit. Thanks so much to Juan, and as always, to Dave Smith!. More
by Jerry C.
Employees Worked With
Juan Del Castillo and Dave Smith
August 04, 2020
The worst car buying experience ever! Avoid Robert Luu and Mike Fisher. They are incompetent at best. It took two days for them to provide a legible buyers order ( the first one looked like it was typed b and Mike Fisher. They are incompetent at best. It took two days for them to provide a legible buyers order ( the first one looked like it was typed by a 4 year old) and in the meantime they sold the car out from under me, even though I had a deposit and full payment prepared. This was a complete waste of my time and a tortuous, broken process. I expected more from a Mercedes-Benz dealer. More
by CJL750
Employees Worked With
Mike Fisher, Robert Luu
July 31, 2020
Everything was fast, picked the car online and went over numbers on the phone and they had the car ready when I got there and quickly in like 30 minutes signed the papers and in 1 hour I was driving my new numbers on the phone and they had the car ready when I got there and quickly in like 30 minutes signed the papers and in 1 hour I was driving my new car, also the sale representative was very nice and helpful, showed me every detail of the car. More
by roxana.mariduena
