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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.8
884 Reviews

585 North Glebe Road

Arlington, VA

22203

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Showing 884 reviews

May 04, 2020

Appreciate the customer service this round of leasing Marcus Mignona, Joe Popperwell and Azam Altahir along with valet staff very helpful in the decision process. Joe Popperwell provided excellent custom More

by longtimeMB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Mignogna, Azzam Altahir, Hugh McGuire, Joe Popperwell
May 04, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review. We appreciate the kind words toward our dealership including our Sales Staff of Marcus Mignogna, Joe Popperwell and Azzam Altahir as well as our valet team. As a family owned business for over 80 years, the health and safety of our employees, our customers and our local community is our number one priority. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 01, 2020

New car purchase I came to Northern VA to visit 3 different car dealerships. Mercedes was not on my radar for my new convertible. Once I stepped into the dealership I More

by SDodson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Deavers, Paul Tchong
May 01, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership as well as your sales consultant Paul Tchong as we are very proud to have him on our team. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 01, 2020

Nice experience. Everyone was super friendly and helpful. I really appreciate the online payment option. Special thanks to Huge and Garry. The rental car service was also great More

by Chen
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire, Garry Burk
May 04, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership as well as service advisors Garry Burk and Hugh McGuire. As a family owned business for over 80 years, the health and safety of our employees, our customers and our local community is our number one priority. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

April 30, 2020

B Service Efficiently performed and keep updated on a timely basis. Garry Burk is always knowledgeable, friendly and efficient. AMSC had appropriate social dist More

by jaymeriwether
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Burk
May 01, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your service advisor Garry Burk. As a family owned business for over 80 years, the health and safety of our employees, our customers and our local community is our number one priority. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

April 29, 2020

Overall, I am satisfied with the sales and management departments. I am, however, disappointed in the service department. Received annual service and under the impression that everything was taken care o More

by Elzbet
Recommend Dealer
Yes
Employees Worked With
Shelton Debraux, Derek Humelsine, Brent Crow
Apr 29, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review as well as your feedback. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve thru our sales department. I apologize that your service experience was not exceptional. Our Service Manager, Dave Bloom would like you to contact him at 703.284.2583 to discuss further. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

April 14, 2020

Scheduling was easy and prompt, the location ensured safety measures for both employees and customers during this pandemic! I had a loaner for one day and my car was finished next day. Overly satisfied! More

by Eman114
Recommend Dealer
Yes
Employees Worked With
Kevin Dean
Apr 15, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. As a family owned business for over 80 years, the health and safety of our employees, our customers and our local community is our number one priority. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

March 31, 2020

100,000 Mile Service The usual superior experience. Kit has always done a great job on all my cars over the years, for both my wife and I. Quality work done on time. More

by benzbum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kit Cross
Apr 03, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your service advisor Kit Cross. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

March 22, 2020

Excellent Sevice Always receive exceptional service here. Specifically Gary Burke my service guy takes great care of me and my car. I highly recommend this dealership More

by cpap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Mar 23, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership as well as your service advisor Garry Burk. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

March 21, 2020

Update software Great service. Competency from all employees from service manager to delivery folks. Always treated with respect. Coffee and water welcome. More

by heydinga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Smith, Kevin Dean
Mar 23, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

March 20, 2020

Great service Professional team, great to work with them. Best quality of service, clean facility, friendly personnel, no wait time, deliver a great service, congra More

by Catalina12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Mar 23, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

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