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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
884 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 884 reviews
May 04, 2020
Appreciate the customer service this round of leasing Marcus Mignona, Joe Popperwell and Azam Altahir along with valet staff very helpful in the decision process. Joe Popperwell provided excellent custom Marcus Mignona, Joe Popperwell and Azam Altahir along with valet staff very helpful in the decision process. Joe Popperwell provided excellent customer service throughout the decision, delivery, and follow-up process. Over the years, the valet staff has also provided excellent customer service and the continuing availability of the well-trained valet staff is important to me selection of this less geographically convenient dealership. More
by longtimeMB
Employees Worked With
Marcus Mignogna, Azzam Altahir, Hugh McGuire, Joe Popperwell
May 01, 2020
New car purchase I came to Northern VA to visit 3 different car dealerships. Mercedes was not on my radar for my new convertible. Once I stepped into the dealership I I came to Northern VA to visit 3 different car dealerships. Mercedes was not on my radar for my new convertible. Once I stepped into the dealership I changed my mind. The Audi (my first choice) & BMW dealerships and cars were not comparable to Mercedes. My sales rep Paul was very informative and no pressure at all. He went over every options pro & con. The process of building my own car was fantastic. The whole dealership was professional. More
by SDodson
Employees Worked With
Jeff Deavers, Paul Tchong
May 01, 2020
Nice experience. Everyone was super friendly and helpful. I really appreciate the online payment option. Special thanks to Huge and Garry. The rental car service was also great I really appreciate the online payment option. Special thanks to Huge and Garry. The rental car service was also great More
by Chen
Employees Worked With
Hugh McGuire, Garry Burk
April 30, 2020
B Service Efficiently performed and keep updated on a timely basis. Garry Burk is always knowledgeable, friendly and efficient. AMSC had appropriate social dist Efficiently performed and keep updated on a timely basis. Garry Burk is always knowledgeable, friendly and efficient. AMSC had appropriate social distancing protocols in place. More
by jaymeriwether
Employees Worked With
Garry Burk
April 29, 2020
Overall, I am satisfied with the sales and management departments. I am, however, disappointed in the service department. Received annual service and under the impression that everything was taken care o departments. I am, however, disappointed in the service department. Received annual service and under the impression that everything was taken care of. This was not the case. More
by Elzbet
Employees Worked With
Shelton Debraux, Derek Humelsine, Brent Crow
April 14, 2020
Scheduling was easy and prompt, the location ensured safety measures for both employees and customers during this pandemic! I had a loaner for one day and my car was finished next day. Overly satisfied! safety measures for both employees and customers during this pandemic! I had a loaner for one day and my car was finished next day. Overly satisfied! More
by Eman114
Employees Worked With
Kevin Dean
March 31, 2020
100,000 Mile Service The usual superior experience. Kit has always done a great job on all my cars over the years, for both my wife and I. Quality work done on time. The usual superior experience. Kit has always done a great job on all my cars over the years, for both my wife and I. Quality work done on time. More
by benzbum
Employees Worked With
Kit Cross
March 22, 2020
Excellent Sevice Always receive exceptional service here. Specifically Gary Burke my service guy takes great care of me and my car. I highly recommend this dealership Always receive exceptional service here. Specifically Gary Burke my service guy takes great care of me and my car. I highly recommend this dealership to anyone looking for a new or used Mercedes! More
by cpap
Employees Worked With
Garry Burk
March 21, 2020
Update software Great service. Competency from all employees from service manager to delivery folks. Always treated with respect. Coffee and water welcome. Great service. Competency from all employees from service manager to delivery folks. Always treated with respect. Coffee and water welcome. Service prompt, never delays or excuses. More
by heydinga
Employees Worked With
Dave Smith, Kevin Dean
March 20, 2020
Great service Professional team, great to work with them. Best quality of service, clean facility, friendly personnel, no wait time, deliver a great service, congra Professional team, great to work with them. Best quality of service, clean facility, friendly personnel, no wait time, deliver a great service, congratulations for work well done More
by Catalina12
Employees Worked With
Dan Moreau
