Mercedes-Benz of Arlington an American Service Center Company

Great Service Malick Faye is a pleasure to work with. He is very professional, knowledgeable and cares about me as a customer. Malick goes out of his way to look Malick Faye is a pleasure to work with. He is very professional, knowledgeable and cares about me as a customer. Malick goes out of his way to look after the customers well being and promptly addressed my situation. More

Excellent Consistent excellent and timely customer service from Kitt Cross since 2004. Highly recommend this location to friends. Our family are repeat buyers Consistent excellent and timely customer service from Kitt Cross since 2004. Highly recommend this location to friends. Our family are repeat buyers at this location. More

Flat tire Dan made sure to have my tire replaced in a timely and efficient manner. I let Dan know that my tire was covered by the tire protection. It was not i Dan made sure to have my tire replaced in a timely and efficient manner. I let Dan know that my tire was covered by the tire protection. It was not immediately known as it was not in the computer. Dan called the company to make sure this was correct and he was able to give me the tire replacement protection for the tire. I waited in the service area. More

Luxury Brand with Royalty Service I have only been a Mercedes-Benz owner for a few years. While the brand speaks for itself, I submit the one thing I have enjoyed and impresses me the I have only been a Mercedes-Benz owner for a few years. While the brand speaks for itself, I submit the one thing I have enjoyed and impresses me the most is the royal treatment I receive from my service advisor, Derek Humelsine. Derek always goes above and beyond to schedule my service appointments around my busy travel schedule and always calls me back to answer any questions or concerns I might have. He is truly an asset to the Mercedes-Benz of Arlington dealership. More

Knowledgeable, experienced service rep There is a reason that I have been dealing with Hugh McGuire as my service advisor for 20-some years: I trust him to give me the best advice and servi There is a reason that I have been dealing with Hugh McGuire as my service advisor for 20-some years: I trust him to give me the best advice and service, and he continues to meet and often exceeds my expectations. More

Great customer service. The service department is what keeps me driving Mercedes. They are always very professional and timely. I have worked with Dan in the service depart The service department is what keeps me driving Mercedes. They are always very professional and timely. I have worked with Dan in the service department and he is the reason I continue to purchase vehicles from the dealership. More

Very good experience, one that I look forward to again. The dealership (CPO) is great. Mr. Malick Faye is an awesome sales consultant. He's very professional and he cares about his customer's. He insured th The dealership (CPO) is great. Mr. Malick Faye is an awesome sales consultant. He's very professional and he cares about his customer's. He insured that my buying experience was worry and hassle-free. I would highly recommend Mr. Malick Faye to anyone looking to buy a vehicle. Thanks to Mr. Malick Faye, I had an awesome experience that I would gladly share and and recommend. He is an asset to the organization! Thank you and I will be a repeat customer! More

Great used car buying experience! This dealership has great service. Mr. Malick Faye was very helpful, friendly, and professional! I had a great experience and am very happy with my ca This dealership has great service. Mr. Malick Faye was very helpful, friendly, and professional! I had a great experience and am very happy with my car. More

Great Service! Great Service provide to customer. Quality service, Service team caters to the customers needs. Keeping the customer involved of what's begin done Great Service provide to customer. Quality service, Service team caters to the customers needs. Keeping the customer involved of what's begin done to the vehicle. More

Top Shelf Service Dept M-B Arlington is the ONLY place I will have my M-B's serviced, and I have done so for 20 years now. Excellent service department in all respects. Mr M-B Arlington is the ONLY place I will have my M-B's serviced, and I have done so for 20 years now. Excellent service department in all respects. Mr. Kit Cross is always most helpful in explaining what things must be acccomplished, what things should be accomplished, and why. I have total trust. It is most obvious that the Service Mgr, Mr Smith, has a well-oiled professional Team, who do care about your luxury vehical. Thank You Kit. More