Mercedes-Benz of Arlington an American Service Center Company

Consistent Excellence My Mercedes is now 19 years old and has always had excellent service. Gary Burke has been a delight to work with through all these years. My Mercedes is now 19 years old and has always had excellent service. Gary Burke has been a delight to work with through all these years. More

Great loaner service Very professional and friendly, if you are in a hurry, they provide you with a loaner in no time, I got a curtesy call once my vehicle was ready Very professional and friendly, if you are in a hurry, they provide you with a loaner in no time, I got a curtesy call once my vehicle was ready More

Not able to close a deal, bought from dealership in MD I was in the market for a new car to replace a car I had purchased from American Service Center. I was a longtime customer of American Service Center I was in the market for a new car to replace a car I had purchased from American Service Center. I was a longtime customer of American Service Center and was very surprised with their unwillingness to work with me on the purchase of a new vehicle. When I went back to them to purchase a new vehicle they gave me the run around and were not willing to entertain a reasonable purchase offer I had made. I was told that the dealership could not make the deal since the numbers were too far off and not even remotely close. After being a loyal customer for 20+ years, I was shocked and decided to visit other dealerships. I was able to purchase the same vehicle with the exact specifications that I wanted at a dealership in Maryland for the exact same offer and trade-in value. More

Overall service They made my car buying experience enjoyable and answered all my questions. Staff was very helpful and worked with me with on my terms and availabilit They made my car buying experience enjoyable and answered all my questions. Staff was very helpful and worked with me with on my terms and availability. More

These guys are awesome! We just bought our third new Mercedes from this dealer. Each experience was outstanding. Greg Smoak is a consummate professional and the best sales We just bought our third new Mercedes from this dealer. Each experience was outstanding. Greg Smoak is a consummate professional and the best sales rep I have ever dealt with. The service department is also first rate. The Fysons dealership is much closer for me, but does not compare to these guys. More

Stress free experience My buying experience was great. Everyone was friendly, professional and considerate. I was provided with the car I asked for and they worked with me My buying experience was great. Everyone was friendly, professional and considerate. I was provided with the car I asked for and they worked with me to get the options and price range that I was comfortable with. More

Attentiveness The Mercedes-Benz of Arlington is a open armed family. They seek to do their best in meeting the needs of their customers. It's an enjoyable experie The Mercedes-Benz of Arlington is a open armed family. They seek to do their best in meeting the needs of their customers. It's an enjoyable experience everytime I go to the dealership and I don't mind waiting if necessary. The decor and environment makes it inviting and comfortable. More

Why I have no need to go elsewhere for my automobile needs. American Service Center in Arlington is very accessible and conveniently located near my home. I purchased my car nearly eight years ago and am plea American Service Center in Arlington is very accessible and conveniently located near my home. I purchased my car nearly eight years ago and am pleased Dan Moreau has always been my service coordinator. All contacts with him have been exceptionally well managed and pleasant. Wondy, also in the service department has been particularly helpful. too. When my car's body was damaged a few years ago, ASC service was quite efficient. My initial acquaintance with ASC sales was quite nice. Mark Zetlin and the entire staff have been, too. Courtesy washing is appreciated. More

Dead battery replacement Henry, the Roadside service representative arrived within the expected time. He was able to diagnose and replace my dead battery in record time, allo Henry, the Roadside service representative arrived within the expected time. He was able to diagnose and replace my dead battery in record time, allowing me to be back on the road. Many, many, thanks for a job well done!!! More

Purchase of GLC300 Dan is very helpful everytime I need to bring my car in for service. Frank helped me pick my new car out and was very courteous. Dan is very helpful everytime I need to bring my car in for service. Frank helped me pick my new car out and was very courteous. More