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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.8
884 Reviews

585 North Glebe Road

Arlington, VA

22203

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Showing 884 reviews

May 31, 2016

Sales Dept sucks! They provide 5 star service, but their sales people, well suck! They ignore potential buyers in the showroom based on how you are dressed! Blow off th More

by Glenn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
None of them even approached me! So Names are irrelevant, all of them working 5/26/16 blew me off!
Jun 07, 2016 -

Mercedes-Benz of Arlington an American Service Center Company responded

Dear Glenn, First allow me to truly apologize for the way you were treated by our sales staff. We always strive to take care of our customer first and we did not fulfill that during your visit. Please feel free to contact myself or our General Manager, Ralph Mastantuono at 703.525.2100 so we may address your concerns. Sincerely, Brian Ackman Business Development Center, Manager

May 19, 2016

Very Pleased . Look forward to having my other MB serviced at this dealership. Edwin Cortez is a superb service advisor. And I was very very pleased with the ser More

by Suru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Cortez
May 17, 2016

Consistent Excellence My Mercedes is now 19 years old and has always had excellent service. Gary Burke has been a delight to work with through all these years. More

by Virginia Quinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Burk
May 14, 2016

Great loaner service Very professional and friendly, if you are in a hurry, they provide you with a loaner in no time, I got a curtesy call once my vehicle was ready More

by Benziño
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Cortez
May 13, 2016

Not able to close a deal, bought from dealership in MD I was in the market for a new car to replace a car I had purchased from American Service Center. I was a longtime customer of American Service Center More

by RBH
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Mignogna
April 29, 2016

Overall service They made my car buying experience enjoyable and answered all my questions. Staff was very helpful and worked with me with on my terms and availabilit More

by char0608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leikun "Luke" Berhanu
April 23, 2016

These guys are awesome! We just bought our third new Mercedes from this dealer. Each experience was outstanding. Greg Smoak is a consummate professional and the best sales More

by danejaques
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Smoak, Garry Burk
April 20, 2016

Stress free experience My buying experience was great. Everyone was friendly, professional and considerate. I was provided with the car I asked for and they worked with me More

by SherryW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Garret, Mark Zetlin
April 07, 2016

Attentiveness The Mercedes-Benz of Arlington is a open armed family. They seek to do their best in meeting the needs of their customers. It's an enjoyable experie More

by screen name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Burk
March 17, 2016

Why I have no need to go elsewhere for my automobile needs. American Service Center in Arlington is very accessible and conveniently located near my home. I purchased my car nearly eight years ago and am plea More

by BP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wondwosen Tekeleselassi, George, Mark Zetlin, Dan Moreau
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