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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.8
884 Reviews

585 North Glebe Road

Arlington, VA

22203

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Showing 884 reviews

March 16, 2016

Dead battery replacement Henry, the Roadside service representative arrived within the expected time. He was able to diagnose and replace my dead battery in record time, allo More

by mgray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry
February 29, 2016

Purchase of GLC300 Dan is very helpful everytime I need to bring my car in for service. Frank helped me pick my new car out and was very courteous. More

by cargirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Namin, Dan Moreau
February 11, 2016

"Wonderful customer service!!" Always very helpful and courteous...Edwin Cortez was very knowledgeable and professional about the work plus customer care....great job and thank you. More

by RICHMOND007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Cortez Service Advisor
February 06, 2016

Roger's S-550 service visit #3 All of the staff that I came in contact was very nice and helpful, so please pass on my thanks to them. I hope that my next visit go the same. More

by RStep227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Burk
February 04, 2016

Wonderful customer service!! I recently brought my car into the Collision Center, and my service representative was David Hoai. David was extremely friendly, helpful, providing t More

by joyful07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hoai, Kit Cross
Feb 04, 2016 -

Mercedes-Benz of Arlington an American Service Center Company responded

We thank you for your very kind words about David in our Collision Repair Center. We strive to offer the highest level of service for our customers and try to employ only the finest people to care for them. We are delighted that we were able to find such a representative in David Hoai. Rest assured that we will continue to offer this superior level of service whenever it is required. Again, thank you for your compliments and your business. Stan Rodia Fixed Operations Director

January 19, 2016

Great customer service Always very helpful and courteous. My seat was broken and outside of the warranty window. Kit still fixed it under the warranty and I didn't have to p More

by Tianapberrios
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kit Cross
January 15, 2016

Service was excellent I recently brought my car in for servicing, as well as my daughter’s, and worked with Thomas Pflieger. He was excellent to work with . . . Knowled More

by k.fields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Pflieger
January 15, 2016

My Second SLK-350 My experience with my first MB (a 2013 SLK-350) was outstanding. I enjoyed working with the salesman (Larry Haney) and the car's performance for 3 y More

by hollypots
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Haney
January 14, 2016

Great people here and very attentive! My car was towed to this dealer after my unfortunate pothole incident in DC on the morning of Christmas Eve. The service department took great care of More

by Cinderella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Smith , Garry Burk
January 13, 2016

good service very kind service and diligent technician. Center provided comfortable room for waiting. All services were very professional. There were nothing neede More

by Albert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Cortez
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