Mercedes-Benz of Arlington an American Service Center Company

service rep is key to dealership We have three Mercedes, and my husband has been dealing with the Arlington dealership for over 40 years. Needless to say there have been far too many We have three Mercedes, and my husband has been dealing with the Arlington dealership for over 40 years. Needless to say there have been far too many service reps to remember. However, Hugh McGuire is the best ever. He has been our rep for about 15 years. He is professional, prompt and extremely knowledgable plus he is very pleasant to deal with. More

Change Batteru I was satisfied with the service. My vehicle was finished on time the vehicle was washed. I like Mr Birke he is very courteous and. Helpful. I was satisfied with the service. My vehicle was finished on time the vehicle was washed. I like Mr Birke he is very courteous and. Helpful. More

required maintenance I was very satisfied with the waiting time for the vehicles to be serviced. The waiting room was very comfortable and provided the appropriate amenit I was very satisfied with the waiting time for the vehicles to be serviced. The waiting room was very comfortable and provided the appropriate amenities. More

great rapport with repres, great service, nice environment Donald McNeely provided great customer service. The technical service provided on my car was excellent. My car was washed and I am very satisfied with Donald McNeely provided great customer service. The technical service provided on my car was excellent. My car was washed and I am very satisfied with the service I received, More

Emergency Service On arrival to visit family in Arlington, VA I damage a tire. Subsequently drove to MB of Arlington and arrived without an appointment. The service p On arrival to visit family in Arlington, VA I damage a tire. Subsequently drove to MB of Arlington and arrived without an appointment. The service people were just great. We had a new tire installed and were on our way in about an hour. We were treated wonderfully and the facility waiting area was very comfortable. Thanks again for all your help. More

fast detailed & satisfied I took my GLK 250 for free car was and was very pleased with the service the car came back sparkling - - and you can't beat the price - - FREE I took my GLK 250 for free car was and was very pleased with the service the car came back sparkling - - and you can't beat the price - - FREE More

Great job! As usual, Garry Burk did a great job in handling my service work! My new car service was performed exceptional well and my car was thereafter cleaned As usual, Garry Burk did a great job in handling my service work! My new car service was performed exceptional well and my car was thereafter cleaned and delivered back to me as promised. More

Sceduled Maintenance Service I had to cal each day for 3 days to learn the status of my car. I was never called. I was told on the phone that something was needed for the engine I had to cal each day for 3 days to learn the status of my car. I was never called. I was told on the phone that something was needed for the engine that was under warranty but not available now. I don't know what it is or when/if I willl be notified when the part is in and I should come in. More

Braked and rotors repaired.. Was a little pricy, I usually go to European motors in Bethesda, wanted to try American Service Center out, I’ll start going back to European Motors,t Was a little pricy, I usually go to European motors in Bethesda, wanted to try American Service Center out, I’ll start going back to European Motors,thought the price would around the same as European Motors. American Service Center was $170.00 more that European motors. But the service was good though. Excellent customer service as well. More

fast detailed and satisfying Thank you for your service! Dan Moreau is always helpful, fast to respond and easy to work with. Service is always satisfying, quick and joyful. Thank you for your service! Dan Moreau is always helpful, fast to respond and easy to work with. Service is always satisfying, quick and joyful. More