Mercedes-Benz of Arlington an American Service Center Company

Always professional.. Value for the money spent!! My representative , Garry Burk has been a part of my car dealings for the past 20 years. I rely on his knowledge and expertise in this field and he h My representative , Garry Burk has been a part of my car dealings for the past 20 years. I rely on his knowledge and expertise in this field and he has never steered me in the wrong direction. I have complete confidence in him so I have complete confidence in the dealership . Thank you Gary for your years of helping folks like me with their car issues. More

Computer tire display Entering the service center I was pleasantly greeted and shown to the waiting area. The rear tired needed changing. A new tire was ordered and my ca Entering the service center I was pleasantly greeted and shown to the waiting area. The rear tired needed changing. A new tire was ordered and my car was returned within a reasonable time . More

Service Needed service on non operating rear turn signal. The bulb housing had "melted" (how is that possible?). Had to be replaced at a cost of $500. Sure Needed service on non operating rear turn signal. The bulb housing had "melted" (how is that possible?). Had to be replaced at a cost of $500. Sure hope it doesn't happen on the other rear turn signal! Also had the rear brake pads replaced. All work was done satisfactorily. More

service rep is key to dealership We have three Mercedes, and my husband has been dealing with the Arlington dealership for over 40 years. Needless to say there have been far too many We have three Mercedes, and my husband has been dealing with the Arlington dealership for over 40 years. Needless to say there have been far too many service reps to remember. However, Hugh McGuire is the best ever. He has been our rep for about 15 years. He is professional, prompt and extremely knowledgable plus he is very pleasant to deal with. More

Change Batteru I was satisfied with the service. My vehicle was finished on time the vehicle was washed. I like Mr Birke he is very courteous and. Helpful. I was satisfied with the service. My vehicle was finished on time the vehicle was washed. I like Mr Birke he is very courteous and. Helpful. More

required maintenance I was very satisfied with the waiting time for the vehicles to be serviced. The waiting room was very comfortable and provided the appropriate amenit I was very satisfied with the waiting time for the vehicles to be serviced. The waiting room was very comfortable and provided the appropriate amenities. More

great rapport with repres, great service, nice environment Donald McNeely provided great customer service. The technical service provided on my car was excellent. My car was washed and I am very satisfied with Donald McNeely provided great customer service. The technical service provided on my car was excellent. My car was washed and I am very satisfied with the service I received, More

Emergency Service On arrival to visit family in Arlington, VA I damage a tire. Subsequently drove to MB of Arlington and arrived without an appointment. The service p On arrival to visit family in Arlington, VA I damage a tire. Subsequently drove to MB of Arlington and arrived without an appointment. The service people were just great. We had a new tire installed and were on our way in about an hour. We were treated wonderfully and the facility waiting area was very comfortable. Thanks again for all your help. More

fast detailed & satisfied I took my GLK 250 for free car was and was very pleased with the service the car came back sparkling - - and you can't beat the price - - FREE I took my GLK 250 for free car was and was very pleased with the service the car came back sparkling - - and you can't beat the price - - FREE More

Sceduled Maintenance Service I had to cal each day for 3 days to learn the status of my car. I was never called. I was told on the phone that something was needed for the engine I had to cal each day for 3 days to learn the status of my car. I was never called. I was told on the phone that something was needed for the engine that was under warranty but not available now. I don't know what it is or when/if I willl be notified when the part is in and I should come in. More