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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
882 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 882 reviews
July 09, 2015
No complaints. Kit Cross provided perfect service. He is knowledgeable, always polite even under pressure and an asset to the dealership. Looking forward to schedu Kit Cross provided perfect service. He is knowledgeable, always polite even under pressure and an asset to the dealership. Looking forward to schedule future service appointments with him. More
by Vincent2013
Employees Worked With
Kit Cross
June 02, 2015
Derek Humelsine is the best ask for him extremely polite and will get your car fixed. Gets it done and has a ton of experience with cars himself. Been to many mercedes service centers but De extremely polite and will get your car fixed. Gets it done and has a ton of experience with cars himself. Been to many mercedes service centers but Derek has made sure to make Arlington the place to go. More
by Tahakhalid
Employees Worked With
Donald McNeely
April 08, 2015
Lack of respect for customers I have called my service representative several times and has not received a call back for service request It's rude, unprofessional and very weird! I have called my service representative several times and has not received a call back for service request It's rude, unprofessional and very weird! More
by Perturbed
Employees Worked With
Hugh McGuire
April 05, 2015
My ML 400 Great dealer from sales to service for my ML400 This is the Second Mercedes that I have bought from this dealer and will not purchase from another d Great dealer from sales to service for my ML400 This is the Second Mercedes that I have bought from this dealer and will not purchase from another dealer In future. More
by My Ml 400
Employees Worked With
Dave Smith, Kit Cross
March 30, 2015
Service due to Engine Light Gary Burke has consistently done an excellent job in terms of communication and follow-up. This service was in response to a Check Engine Light issue Gary Burke has consistently done an excellent job in terms of communication and follow-up. This service was in response to a Check Engine Light issue. More
by Shawn2000
Employees Worked With
Garry Burk
December 09, 2014
Stay away- worst dealership ever Over the past 5 years I have the pleasure of living around the country, I have gone to numerous dealerships and this one ranks literally the worst dea Over the past 5 years I have the pleasure of living around the country, I have gone to numerous dealerships and this one ranks literally the worst dealership I have ever encountered. This coming from someone who does not have high standards and will give people the benefit of the doubt. I scheduled service for my Mercedes a week in advance. Went in and the service manager was rude. Ok no problem has had a bad day. Told me describe the problem which i did, Car shakes at higher speeds, Rattles under break. BTW this a car that is barely two years old and has 16000 miles on. Get a call after 2 hours telling me that it will cost me a sweet $1700 to fix all? Say what? I asked for what- The advisor very nonchalantly told me that the brake rotors cost $960- I asked if this was normal? He said no and you're rotors are fine but think ( not sure) thats why car shakes and we can change it. Ok so i am spending $1000 on a break rotor for a barely used car and even then it might not go away? Yes sir. At the end he told me they couldn't do anything and thats that. All of this for a very expensive 2 yr old car that is still under warranty. apparently they close at 2 pm on Saturdays ( their website says 6 pm) - I got text at 2:15 pm saying my car was ready. What ? So when i called there was no one at the service center- Now I have to wait till monday - Gets better- The incredibly rude receptionist told me that you will also have to pay for the loaner now if you dont return it in 24 hours- but how can i return it in 24 hours if my car is still with you guys and you are closed tomorrow? Well sir this is why we dont give loaners on a saturday- My response was- well but you did- She said no we didnt- Incredible! Then how did i get this Car??? Realizing that she had no clue about she was talking about- She became even more aggressive. I am in the consumer business and 99.9% of the time i'll let things slide well because i have been on the other side of the fence too. Its my life's rule to be very nice to people, give them a smile- A smile and being polite can really make someones day. With the fact that I was extra nice to them and I have one of their high end cars and this is how i was treated- Remember i still get 2 yr old car back and they have not fixed it- I cant imagine how they treat people who buy normal mercedes from these people. Stay away from this dealership- Dont buy - They are not even worth 2 cents and if you have been unfortunate enough to have been scammed by these people. Do yourself a favor and dont bring your car in for service here. I would also implore everyone to read their reviews on other places too. Had i done that- i would not have ended up here. STAY AWAY under all circumstances. More
by khattak
Employees Worked With
Dan Moreau
July 15, 2014
No TITLE after FIVE WEEKS !! I purchased a very nice CPO 2013 ML350 FIVE weeks ago. I was promised the second key by the following week- still no key. Worse - NO TITLE. A terri I purchased a very nice CPO 2013 ML350 FIVE weeks ago. I was promised the second key by the following week- still no key. Worse - NO TITLE. A terrible start for a new Mercedes customer. Phones calls do no good. Any initial good vibes are long gone after 5 weeks. More
by mgtommm
June 10, 2014
Excellent customer services from start to finished. Very please with the trade-in and having the opportunity to purchase a used vehicle that is reliable and in comparable condi from start to finished. Very please with the trade-in and having the opportunity to purchase a used vehicle that is reliable and in comparable condition to a new automobile. I am a former owner, with this experience of purchase (2) new and (1) user Mercedes Benz in the past. Overall all...this has been my best purchase to date... Thank you for your services. More
by ESBarnes
Employees Worked With
Robert Luu, Robert Luu
June 03, 2014
Excellent Service ! I purchased a new mercedes benz ML and Greg went above and beyond to ensure I was taken care of. Will definitely tell others about the excellent ser ! I purchased a new mercedes benz ML and Greg went above and beyond to ensure I was taken care of. Will definitely tell others about the excellent service at ASC. More
by boughton66
Employees Worked With
Greg Smoak
May 11, 2014
Great service and Car Frank Azini , Mary Morales , and Betty Raddy were all extremely helpful in helping us to select our car and made sure everything was perfect before w Frank Azini , Mary Morales , and Betty Raddy were all extremely helpful in helping us to select our car and made sure everything was perfect before we picked it up as my husband is a perfectionist. This is the 4th car we have bought from Frank and look forward to doing business in the future with him. All 3 employees are very professional, honest, friendly, and an asset to the company. More
by bacall23
Employees Worked With
Mary and Betty at preowned cars, Frank Azimi
