Mercedes-Benz of Arlington an American Service Center Company

Great turnaround The start of my experience was not good; but Mike Fisher and the rest of the sales team turned it around, and I was delighted with the experience. The start of my experience was not good; but Mike Fisher and the rest of the sales team turned it around, and I was delighted with the experience. More

Enjoyment I did got what I expected A good Car with very good look and drive experience with every good price and excellent services I definitely recommend this I did got what I expected A good Car with very good look and drive experience with every good price and excellent services I definitely recommend this dealership. More

Very efficient The first question from the sales person to me was whether I know about the car. Since one of my friend own almost the same model and I also checked d The first question from the sales person to me was whether I know about the car. Since one of my friend own almost the same model and I also checked details, I could avoid unnecessary sales talks by his proper question. He was friendly, and provided me pin pointed answers to my questions, and I was quite satisfied with my purchase. More

Great service I purchased my Mercedes at a dealership (located in Owings Mills, MD which I will not specifically name as I have nothing good to say about them). Th I purchased my Mercedes at a dealership (located in Owings Mills, MD which I will not specifically name as I have nothing good to say about them). They failed to enter into the system the information pertaining to my warranty. Therefore, when my tire blew out, even though I had purchased the tire and rim replacement warranty, there was no record of my purchase in the system. As a result, I had to physically produce my invoice and warranty information in order for Mercedes Benz Arlington to process my claim. But - my service advisor, Kit Cross, handled it. Yay! He was pleasant, professional and he ensured that my service issue was resolved. My only regret is not having purchased my vehicle at Mercedes Benz Arlington in the first place. More

Great Salesman Tim worked with us from the moment we came in to "just look" until we finally made the purchase months later. Her advised us on available options and Tim worked with us from the moment we came in to "just look" until we finally made the purchase months later. Her advised us on available options and was diligent in locating our preferred color. Tim took the time after the sale to fully brief us and quickly take care of a minor defect. We highly recommend the MB of Arlington. The staff we met were all superb and especially our sales associate, Tim Gafurov. More

leasing a new car Mr. namin is a true professional and a great representative for your company. He is an asset to this dealership and should be used as an example to FU Mr. namin is a true professional and a great representative for your company. He is an asset to this dealership and should be used as an example to FURTHER help your company to strive for the best customer service possible. More

Body shop The work was done quite quickly and the workmanship was very good. The only problem is the color is a little bit different. John Dovel offered to re The work was done quite quickly and the workmanship was very good. The only problem is the color is a little bit different. John Dovel offered to repaint the bumper if I was not happy with it. I haven't decided yet if it's that bad. More

Pump for Air Shocks broke It is frustrating to have a system malfunction on an S550 (the pumps for the air shocks on the suspension), which required me to have my car towed fro It is frustrating to have a system malfunction on an S550 (the pumps for the air shocks on the suspension), which required me to have my car towed from the office parking garage, but I was very impressed with the way Dan Moreau took care of the situation and got the failed system replaced. Frank Namin was also very helpful in getting things expedited for me and arranging a nice C300 rental from Enterprise. More

our GL 450 Paul was very professional , the paperwork was ready, and the all the cars we wanted to see were lined up . He went over the different options and c Paul was very professional , the paperwork was ready, and the all the cars we wanted to see were lined up . He went over the different options and choices of the car. He was very knowledgable and answered all our questions. It was a very positive experience for both myself and my husband, and we are hoping to come in the Fall fpr an S class. John who handled the paperwork was very easy to deal with too. Thanks The Oley's More

New preowned vehicle. I called preown and spoke to JT Tillery and he was extremely professional. He played no games, no haggles, he was available when I needed him and ans I called preown and spoke to JT Tillery and he was extremely professional. He played no games, no haggles, he was available when I needed him and answered everything that I needed to know. I've visited plenty of dealers throughout my adult like and I've never had a salesman that really took the time. Then, when I entered finance, I sat with Betty Radley and she was amazing. Her overall demeanor, humor and professionalism, just made that experience easy, quick and fun. I would highly recommend Mercedes-Benz of Arlington. More