Mercedes-Benz of Arlington an American Service Center Company

Buying/leasing a car can be a headache, subject to all the tricks and gamesmanship people dislike. My experience, however, was smooth, professional and enjoyable. I had worked with Frank Namin before an the tricks and gamesmanship people dislike. My experience, however, was smooth, professional and enjoyable. I had worked with Frank Namin before and had no hesitation reaching out via email. I explained what I was thinking about, he knew what I liked and when I stopped by at lunchtime, he had pulled a car from inventory for me to see and take a short test drive. I me with John, the Finance Manager, to discuss pricing, said I would think about it, and told Frank I was interested, but asked him to have a look at the numbers. The next day, one more round of emails and we had a deal. The following day, I filled out some forms, paid the money down and drove out of the showroom with the car I wanted at a price I was prepared to pay. The entire experience was smooth, courteous and professional, with a total time away from my office of less than four hours. Frank, John, and everyone behind the scenes made it easy and pleasant. More

I took my car for the rear tail lights and once i got home i noticed right fog light is cracked .expecting a call from Hugh after i spoke with him this morning. home i noticed right fog light is cracked .expecting a call from Hugh after i spoke with him this morning. More

The best car experience that I have ever had since driving!!!!!!! I am very satisfied with the costumer sevice. Everyone has been a blessing, and very helpful with meeting my needs. I don't think I driving!!!!!!! I am very satisfied with the costumer sevice. Everyone has been a blessing, and very helpful with meeting my needs. I don't think I would be driving any other type of vehicle, mercedes is the way to go, realiable transportation. Now, can I make the commercial for you guys, at the least I won't be lying. It's from the heart! Goooooooo Mercedes!!!!!!!!!!!!!!!!!! More

Rating Review Reason: I came in to replace the Crankshaft Rating Review Reason: I came in to replace the Crankshaft Postion Sensor. The customer service and repair was overall very good. Max is friendly a Rating Review Reason: I came in to replace the Crankshaft Postion Sensor. The customer service and repair was overall very good. Max is friendly and the repair is pretty straightforward. Why it wasn't higher was that I worked with Porsche dealerships for a while. They often would do basic checks and evaluations for free. I was told that they charge for everything. Besides the above, my issue is the cost which I know dealership is usually more expensive. When I came in, I asked about the hours required for the Crankshaft Position Sensor replacement. Max told me right off the bat it would be 3.5 hrs of service which I questioned. He told me that it required a lot of additional checks and verifications. I used to be an Insurance Adjuster and checked with a buddy to validate the time. He told me it was .6 hours for the entire work. This was validated when I checked various websites. This is about 6x mroe expensive than normal. I can reasonably expect 2x (1.2 hours). Edward More

Dave Smith is great! Very accommodating as well as the rest of the staff. The facility is always very clean. Love the way you are greeted upon arrival. rest of the staff. The facility is always very clean. Love the way you are greeted upon arrival. More

We were very happy with the Service that Tim ( Timur) provided us. He was always so professional and he took the time to answer our concerns and explain us every detail. Definitely We will recommend Tim provided us. He was always so professional and he took the time to answer our concerns and explain us every detail. Definitely We will recommend Tim to our friends ! More

Marv, the tech was wonderful. He is very experienced and also very kind. One problem is that I was charged for two items that never happened. I beleive that should have been handled by Dan. Also the car is also very kind. One problem is that I was charged for two items that never happened. I beleive that should have been handled by Dan. Also the car is riding very rough and I now need to bring it back for a wheel balance and more if necessary. More

This is the 5th MercedezI have purchased or leased from American Service Center. They have always been easy to work with and convincing in their sales pitch. This year I was tempted to go another route (Au American Service Center. They have always been easy to work with and convincing in their sales pitch. This year I was tempted to go another route (Audi A6) and came close but the low-key professional approach of Frank Namin and the quality of the car convinced me to stay with Mercedes. I have known Morty Zetlin and his family for many years and respect them as business people and good community citizens. More

Brian Cahill is very friendly and professional, an asset to your company. I was not able to pick up my car when the body shop was open, so was not able to go over the work with Brian, so here's my feedback to your company. I was not able to pick up my car when the body shop was open, so was not able to go over the work with Brian, so here's my feedback: They did a nice job on the paint work. My only complaints are that there is still a hunk of metal on the inside of the door lip (you can just see it when the door is closed) where the door was repaired; one edge of the front quarter panel shows clearly where the car was painted (it should have been sanded smooth, it's very rough), and you can tell on the roof where the paint ends. I don't mind paying a higher price for the work, but I did expect it to be perfect for the price. I will use the body shop again, as the work is *much* better than other body shops I've used. More

Experience as usual was fine. The car was left on Sunday at the nite drop which I use. Don kept me posted on the status after I called. The care had to stay beyond a day due to a part not in stock. at the nite drop which I use. Don kept me posted on the status after I called. The care had to stay beyond a day due to a part not in stock. More