Mercedes-Benz of Arlington an American Service Center Company

Body shop The work was done quite quickly and the workmanship was very good. The only problem is the color is a little bit different. John Dovel offered to re The work was done quite quickly and the workmanship was very good. The only problem is the color is a little bit different. John Dovel offered to repaint the bumper if I was not happy with it. I haven't decided yet if it's that bad. More

Pump for Air Shocks broke It is frustrating to have a system malfunction on an S550 (the pumps for the air shocks on the suspension), which required me to have my car towed fro It is frustrating to have a system malfunction on an S550 (the pumps for the air shocks on the suspension), which required me to have my car towed from the office parking garage, but I was very impressed with the way Dan Moreau took care of the situation and got the failed system replaced. Frank Namin was also very helpful in getting things expedited for me and arranging a nice C300 rental from Enterprise. More

our GL 450 Paul was very professional , the paperwork was ready, and the all the cars we wanted to see were lined up . He went over the different options and c Paul was very professional , the paperwork was ready, and the all the cars we wanted to see were lined up . He went over the different options and choices of the car. He was very knowledgable and answered all our questions. It was a very positive experience for both myself and my husband, and we are hoping to come in the Fall fpr an S class. John who handled the paperwork was very easy to deal with too. Thanks The Oley's More

New preowned vehicle. I called preown and spoke to JT Tillery and he was extremely professional. He played no games, no haggles, he was available when I needed him and ans I called preown and spoke to JT Tillery and he was extremely professional. He played no games, no haggles, he was available when I needed him and answered everything that I needed to know. I've visited plenty of dealers throughout my adult like and I've never had a salesman that really took the time. Then, when I entered finance, I sat with Betty Radley and she was amazing. Her overall demeanor, humor and professionalism, just made that experience easy, quick and fun. I would highly recommend Mercedes-Benz of Arlington. More

Buying/leasing a car can be a headache, subject to all the tricks and gamesmanship people dislike. My experience, however, was smooth, professional and enjoyable. I had worked with Frank Namin before an the tricks and gamesmanship people dislike. My experience, however, was smooth, professional and enjoyable. I had worked with Frank Namin before and had no hesitation reaching out via email. I explained what I was thinking about, he knew what I liked and when I stopped by at lunchtime, he had pulled a car from inventory for me to see and take a short test drive. I me with John, the Finance Manager, to discuss pricing, said I would think about it, and told Frank I was interested, but asked him to have a look at the numbers. The next day, one more round of emails and we had a deal. The following day, I filled out some forms, paid the money down and drove out of the showroom with the car I wanted at a price I was prepared to pay. The entire experience was smooth, courteous and professional, with a total time away from my office of less than four hours. Frank, John, and everyone behind the scenes made it easy and pleasant. More

I took my car for the rear tail lights and once i got home i noticed right fog light is cracked .expecting a call from Hugh after i spoke with him this morning. home i noticed right fog light is cracked .expecting a call from Hugh after i spoke with him this morning. More

The best car experience that I have ever had since driving!!!!!!! I am very satisfied with the costumer sevice. Everyone has been a blessing, and very helpful with meeting my needs. I don't think I driving!!!!!!! I am very satisfied with the costumer sevice. Everyone has been a blessing, and very helpful with meeting my needs. I don't think I would be driving any other type of vehicle, mercedes is the way to go, realiable transportation. Now, can I make the commercial for you guys, at the least I won't be lying. It's from the heart! Goooooooo Mercedes!!!!!!!!!!!!!!!!!! More

Rating Review Reason: I came in to replace the Crankshaft Rating Review Reason: I came in to replace the Crankshaft Postion Sensor. The customer service and repair was overall very good. Max is friendly a Rating Review Reason: I came in to replace the Crankshaft Postion Sensor. The customer service and repair was overall very good. Max is friendly and the repair is pretty straightforward. Why it wasn't higher was that I worked with Porsche dealerships for a while. They often would do basic checks and evaluations for free. I was told that they charge for everything. Besides the above, my issue is the cost which I know dealership is usually more expensive. When I came in, I asked about the hours required for the Crankshaft Position Sensor replacement. Max told me right off the bat it would be 3.5 hrs of service which I questioned. He told me that it required a lot of additional checks and verifications. I used to be an Insurance Adjuster and checked with a buddy to validate the time. He told me it was .6 hours for the entire work. This was validated when I checked various websites. This is about 6x mroe expensive than normal. I can reasonably expect 2x (1.2 hours). Edward More

Dave Smith is great! Very accommodating as well as the rest of the staff. The facility is always very clean. Love the way you are greeted upon arrival. rest of the staff. The facility is always very clean. Love the way you are greeted upon arrival. More

We were very happy with the Service that Tim ( Timur) provided us. He was always so professional and he took the time to answer our concerns and explain us every detail. Definitely We will recommend Tim provided us. He was always so professional and he took the time to answer our concerns and explain us every detail. Definitely We will recommend Tim to our friends ! More