Mercedes-Benz of Arlington an American Service Center Company

This was the second vehicle that I purchased from this dealer and my experience this time around was excellent; it far exceeded my last experience, which was also good. Every step of the process was plea dealer and my experience this time around was excellent; it far exceeded my last experience, which was also good. Every step of the process was pleasant; from when I walked in and was warmly greeted by Tamara; to Shelton listening to and understanding what I wanted effortlessly and presenting the perfect vehicle that met my every need on the first try; to John working his magic to secure and finalize the best financing deal possible; to the gentlemen who stopped what they were doing to assist with preparing my new vehicle and transferring my belongings from my old vehicle. Impeccable service by each and every member of the ASC team! More

Max Keya and his technicans were simply outsanding. My 1988 Mercedes 560 SL looked like new when I picked it up. Max and his team took great care of the car. It is operating perfectly. Delivered on tim 1988 Mercedes 560 SL looked like new when I picked it up. Max and his team took great care of the car. It is operating perfectly. Delivered on time as promised. More

I cannot say enough great things about Larry Haney, I was fortunate enough to have the pleasure, yes I said pleasure, dealing with him when purchasing my 2014 E550 Cabriolet! Mr. Haney took every opportunit fortunate enough to have the pleasure, yes I said pleasure, dealing with him when purchasing my 2014 E550 Cabriolet! Mr. Haney took every opportunity to go above and beyond to make sure that I was taken care of. The car had to be located and he kept in constant contact with me every step of the way! Mr. Haney did many things that made him stand out in the crowd. I have bought many cars in my many years of driving and this is by far the best experience I have ever had. He was kind and accommodating during the entire process AND beyond. He has kept in contact to see how the I like the car! Fast forward to this past week, my car, which had 3900 miles on it began smoking and failed to start. Fortunately I was in a safe location. I called roadside assistance and they arranged for a towing company to come and get the car. The closest dealership was NOT Arlington, so they had made arrangements to take it to a closer dealership, since they were all closed. Between the dealership and the towing company I was able to have it towed to Arlington, where Mr. Haney had made arrangements with the General Manager to let me leave the lot with a certified used car since Enterprise had closed. Needless to say, Mr. Haney made sure that I was taken care of, one of the gentlemen on the overnight shift, Lamont, took excellent care of me too, he had the car keys ready and papers needed for me to sign and get on my way quickly. The service advisor, Kit Cross, also kept in contact with me about the status of the car. They did not stock the starter that was needed to be replaced so they needed to keep the car over the weekend. Mr. Haney and Mr. Cross were able to make arrangements for me to keep the used car until it was fixed due to the inconvenience of time and distance! I have not had an encounter with anyone at the dealership that was anything but accommodating and I would highly recommend Mr. Haney, Mr. Cross and Lamont (sorry I did not get his last name!!) to take good care of you and your family. We will definitely consider buying another car from this dealership and salesman! Again, thanks so much to everyone for making a somewhat stressful time more pleasant!! Vanessa Dumont More

Brian provided professional, respectable, and a grade "A" service experience to me. Brian made sure to stay in contact with me with any and all updates and concerns and delivered my car to me in a timely "A" service experience to me. Brian made sure to stay in contact with me with any and all updates and concerns and delivered my car to me in a timely manner. Accidents are always stressful and my mind was at ease knowing that my car was in such great hands at your facility. Thank you Brian for your hard work, I appreciate it. More

I found the overall experience to be excellent. I was impressed by Kit's handling of the initial meeting about my issues. The car is now in the best shape it has been in including when I bought it in 200 impressed by Kit's handling of the initial meeting about my issues. The car is now in the best shape it has been in including when I bought it in 2007. More

Dave Smith was very helpful, accommodating, and it was a great experience! There were no surprises he went over and above in service. Thank you! great experience! There were no surprises he went over and above in service. Thank you! More

great job. service was done on time and with high quality. I was very pleased with quick in and quick out service. nice job done. my service manager Hugh was very nice and helpful. thank you quality. I was very pleased with quick in and quick out service. nice job done. my service manager Hugh was very nice and helpful. thank you More

I am very pleased with my CLA 250. Clayton and Mike made it very easy and quick. I can't wIt to make my next purchase in 3 years. it very easy and quick. I can't wIt to make my next purchase in 3 years. More

Mike Papadopoulos was very helpful and did what he has to do to ensure I was comfortable with the price and payment. Ron Schaaf, took his time to ensure I was familiar with the features. He took care of ev do to ensure I was comfortable with the price and payment. Ron Schaaf, took his time to ensure I was familiar with the features. He took care of everything to make the process seamless to me. Vince Smith was so pacient running back and forth getting vehicles for me to look at. He was there until the end; changing out my license plate and helping he transfer my belonging to my new car. Frank Azimi was my original sales person in the use care sale; he help me purchase two use vehicle and also assisted in my new purchase. He show me the vehicle and when I was ready to make the purchase he introduce me to Ron Schaaf. More

Great sales experience with Tim Gafurov on our 2014 E350 wagon. Tim was thorough and ensured that we were kept advised of our order status throughout the process. Upon delivery Tim reviewed the operation of wagon. Tim was thorough and ensured that we were kept advised of our order status throughout the process. Upon delivery Tim reviewed the operation of the vehicle with us and ensured that all our questions were answered. Tim also coordinated delivery and installation of dealer ordered accessories. We had a very satisfying experience with MB of Arlington and their sales team. More