Mercedes-Benz of Arlington an American Service Center Company

Dan always does a great job and looks after me. As an FYI, the rear view mirror that I asked to be fixed last time around still isnt working (garage door buttons). My husband took it to the Germantown s FYI, the rear view mirror that I asked to be fixed last time around still isnt working (garage door buttons). My husband took it to the Germantown service center and they are replacing it entirely. More

Technical service at ASC is excellent, bar none. They have Enterprise rental car right in the service bay, which they use for loaner cars, and that is very convenient. Customer service is very good, and have Enterprise rental car right in the service bay, which they use for loaner cars, and that is very convenient. Customer service is very good, and they've started using a new automated online portal for service status, but it is not always up to date. Cars are not always ready when they say they will be and the checkout counter sometimes has difficulty finding the paperwork and car keys. Staff at parts counter is excellent. The real negative, and it is a big negative, is that their service prices are ridiculously high, and their service technicians work on commission. One example: replacing an oxygen sensor that costs $105 online was priced at $620, and their labor estimate was 2.5 hours for something that took me only 40 minutes. I think their desired customer is someone who doesn't know much about what service should cost, or is so rich they don't care. More

Gave a score of 5 on each criterion, expecting much better customer service in the future. The actual service work on the auto was really great except for the difficulty in contacting my service speci better customer service in the future. The actual service work on the auto was really great except for the difficulty in contacting my service specialist, Dan. I wanted to talk to Dan before bringing the car for service. I tried for two days without any success and then brought the car directly into the shop without any appointment. The front desk needs to be a little more friendly and proactive in working with the customers--I don't like talking to answering machines. More

The Best sales experience ever ! No pressure, no sales speech, just advise and comfort. I'd recommend Rene to all my friends and family. Andre. speech, just advise and comfort. I'd recommend Rene to all my friends and family. Andre. More

We came to Arlington on vacation and before coming we was online and saw that you had 2 Bluetec ML350 Dakota Brown SUVs. This is what we were looking for. After a very pleasant greeting at the door from Clay online and saw that you had 2 Bluetec ML350 Dakota Brown SUVs. This is what we were looking for. After a very pleasant greeting at the door from Clayton we knew he was the man we wanted to deal with. He was very knowledgeable about the ML350 and very easy to talk to. He kept us informed and while the vehicle was being prepped, we wanted to walk to Macys. He told us how to get there and even loaned us an umbrella. I will seriously consider you for future vehicle purchases. Thanks again and I believe you have a great salesman with very great people skills. I wish he was more local, I would come for personal visits. More

Very helpful - I ran over a nail and got a flat tire. They had it fixed within 45 min. Awesome. I had just bought the car two days prior. Reinforced my decision. They had it fixed within 45 min. Awesome. I had just bought the car two days prior. Reinforced my decision. More

My review is like a tale of 2 cities. First the good-JT was excellent. He was professional and knowledgeable and made my experience the day I returned a pleasure. The dealership also finally made right by was excellent. He was professional and knowledgeable and made my experience the day I returned a pleasure. The dealership also finally made right by me but only after I wrote a review here. Now the bad-Frank Azimi. He was the initial salesman who after making a deal with took $3000 off what he offered me on my trade clawing that the lower figure was what he offered me. I left to leave the dealership and after his assistant told him I was right he only offered to add $2000 of the $3000 back. When I got in my car to leave he yanked open my car door. I wrote a letter to the dealership but no one in management responded to me and Frank sent an apology full of lies. Only after I wrote a review here did a person from management contact me. He wanted to make me happy and offered me an extra $1000 off the original deal and a$100 gift card for my daughter who went with me and felt insulted by Frank. So I am satisfied with the overall deal and highly recommend JT and will use him if I am in the market for a per owned Mercedes as my next car. I on the other hand would not buy a stick of gum from Frank. In the bend ASC did well by me and would use again. More

American Service Center exceeded our expectations on professionalism, brand knowledge and customer service. Tim, Marcus and Michael P were all great to work with, and represent Mercedes exceedingly well professionalism, brand knowledge and customer service. Tim, Marcus and Michael P were all great to work with, and represent Mercedes exceedingly well. Having bought multiple cars at various dealers (HBL - MB & Audi ; Pohanka - Lexus) I can saw without reservation that our experience at ACS was the best. Thank you Tim and the ACS Team. Claire and Kevin Chang More

Ron Schaaf has been my contact at this dealership for Ron Schaaf has been my contact at this dealership for years & he has inspired my trust & he has always been helpful, knowledgeable, & incredibly gene Ron Schaaf has been my contact at this dealership for years & he has inspired my trust & he has always been helpful, knowledgeable, & incredibly generous with his time! More

Everything went according to the schedule presented. The computer printout of all the item that needed attention was very helpful in understanding the necesssity of immediate attention and what may need att computer printout of all the item that needed attention was very helpful in understanding the necesssity of immediate attention and what may need attention in the near future. Dave Smith was terrific in his explanations. My 2007 550 E runs and looks like a new car. Thanks. More