Mercedes-Benz of Arlington an American Service Center Company

Hugh McGuire is an excellent service contact and is the primary reason I continue to return to ASC. He can always be depended on to give sound advice and make the service much easier than it might be. primary reason I continue to return to ASC. He can always be depended on to give sound advice and make the service much easier than it might be. More

Always a great experience. Getting me exactly what I Always a great experience. Getting me exactly what I want. Keeping me in mind for the best and latest products The perfect professional and frie Always a great experience. Getting me exactly what I want. Keeping me in mind for the best and latest products The perfect professional and friendly experience. My 7th purchase from this dealership. I will keep coming back. Frank Naiman is the best. More

Everyone in the dealership were friendly, professional and helpful and reassuring! Everyone was well-informed and went out of their way to be of service without being intrusive--I felt comfortable making and helpful and reassuring! Everyone was well-informed and went out of their way to be of service without being intrusive--I felt comfortable making the decision on "my terms" without feeling pressured to make one. I've already recommended Azam to 4 other colleagues of mine who are highly interested in buying a mercedes. Even the "paperwork" didn't seem to be a bother. The best "buying" experience I've ever had with getting a car. Exceptionally outstanding. More

Excellent Service and Customer support. I was in and Excellent Service and Customer support. I was in and out, getting ride of the old car, purchasing a basically a semi new car at no time. Excellent Service and Customer support. I was in and out, getting ride of the old car, purchasing a basically a semi new car at no time. More

Dan always does a great job and looks after me. As an FYI, the rear view mirror that I asked to be fixed last time around still isnt working (garage door buttons). My husband took it to the Germantown s FYI, the rear view mirror that I asked to be fixed last time around still isnt working (garage door buttons). My husband took it to the Germantown service center and they are replacing it entirely. More

Technical service at ASC is excellent, bar none. They have Enterprise rental car right in the service bay, which they use for loaner cars, and that is very convenient. Customer service is very good, and have Enterprise rental car right in the service bay, which they use for loaner cars, and that is very convenient. Customer service is very good, and they've started using a new automated online portal for service status, but it is not always up to date. Cars are not always ready when they say they will be and the checkout counter sometimes has difficulty finding the paperwork and car keys. Staff at parts counter is excellent. The real negative, and it is a big negative, is that their service prices are ridiculously high, and their service technicians work on commission. One example: replacing an oxygen sensor that costs $105 online was priced at $620, and their labor estimate was 2.5 hours for something that took me only 40 minutes. I think their desired customer is someone who doesn't know much about what service should cost, or is so rich they don't care. More

Gave a score of 5 on each criterion, expecting much better customer service in the future. The actual service work on the auto was really great except for the difficulty in contacting my service speci better customer service in the future. The actual service work on the auto was really great except for the difficulty in contacting my service specialist, Dan. I wanted to talk to Dan before bringing the car for service. I tried for two days without any success and then brought the car directly into the shop without any appointment. The front desk needs to be a little more friendly and proactive in working with the customers--I don't like talking to answering machines. More

The Best sales experience ever ! No pressure, no sales speech, just advise and comfort. I'd recommend Rene to all my friends and family. Andre. speech, just advise and comfort. I'd recommend Rene to all my friends and family. Andre. More

We came to Arlington on vacation and before coming we was online and saw that you had 2 Bluetec ML350 Dakota Brown SUVs. This is what we were looking for. After a very pleasant greeting at the door from Clay online and saw that you had 2 Bluetec ML350 Dakota Brown SUVs. This is what we were looking for. After a very pleasant greeting at the door from Clayton we knew he was the man we wanted to deal with. He was very knowledgeable about the ML350 and very easy to talk to. He kept us informed and while the vehicle was being prepped, we wanted to walk to Macys. He told us how to get there and even loaned us an umbrella. I will seriously consider you for future vehicle purchases. Thanks again and I believe you have a great salesman with very great people skills. I wish he was more local, I would come for personal visits. More

Very helpful - I ran over a nail and got a flat tire. They had it fixed within 45 min. Awesome. I had just bought the car two days prior. Reinforced my decision. They had it fixed within 45 min. Awesome. I had just bought the car two days prior. Reinforced my decision. More