Mercedes-Benz of Arlington an American Service Center Company

My review is like a tale of 2 cities. First the good-JT was excellent. He was professional and knowledgeable and made my experience the day I returned a pleasure. The dealership also finally made right by was excellent. He was professional and knowledgeable and made my experience the day I returned a pleasure. The dealership also finally made right by me but only after I wrote a review here. Now the bad-Frank Azimi. He was the initial salesman who after making a deal with took $3000 off what he offered me on my trade clawing that the lower figure was what he offered me. I left to leave the dealership and after his assistant told him I was right he only offered to add $2000 of the $3000 back. When I got in my car to leave he yanked open my car door. I wrote a letter to the dealership but no one in management responded to me and Frank sent an apology full of lies. Only after I wrote a review here did a person from management contact me. He wanted to make me happy and offered me an extra $1000 off the original deal and a$100 gift card for my daughter who went with me and felt insulted by Frank. So I am satisfied with the overall deal and highly recommend JT and will use him if I am in the market for a per owned Mercedes as my next car. I on the other hand would not buy a stick of gum from Frank. In the bend ASC did well by me and would use again. More

American Service Center exceeded our expectations on professionalism, brand knowledge and customer service. Tim, Marcus and Michael P were all great to work with, and represent Mercedes exceedingly well professionalism, brand knowledge and customer service. Tim, Marcus and Michael P were all great to work with, and represent Mercedes exceedingly well. Having bought multiple cars at various dealers (HBL - MB & Audi ; Pohanka - Lexus) I can saw without reservation that our experience at ACS was the best. Thank you Tim and the ACS Team. Claire and Kevin Chang More

Ron Schaaf has been my contact at this dealership for Ron Schaaf has been my contact at this dealership for years & he has inspired my trust & he has always been helpful, knowledgeable, & incredibly gene Ron Schaaf has been my contact at this dealership for years & he has inspired my trust & he has always been helpful, knowledgeable, & incredibly generous with his time! More

Everything went according to the schedule presented. The computer printout of all the item that needed attention was very helpful in understanding the necesssity of immediate attention and what may need att computer printout of all the item that needed attention was very helpful in understanding the necesssity of immediate attention and what may need attention in the near future. Dave Smith was terrific in his explanations. My 2007 550 E runs and looks like a new car. Thanks. More

While vacationing in the WDC area my ignition failed and I had to have our car towed into your shop on a Thursday afternoon. David Smith kept me informed as to the progress on analyzing, ordering parts and I had to have our car towed into your shop on a Thursday afternoon. David Smith kept me informed as to the progress on analyzing, ordering parts and the repair schedule. David made me feel relaxed during this unfortunate breakdown. We had a hotel reservation in NYC for Friday and were able to make it and continue on our vacation. Thank you MB of Arlington for your understanding and willingness to get us on the road . Sincerely L. Eugene Dillow More

Mercedes Benz of Arlington addressed all minor the issues I had after having purchased the car back in March. Everything plus items I hadnt noticed were corrected. issues I had after having purchased the car back in March. Everything plus items I hadnt noticed were corrected. More

I rated your team as great for their customer service. I was stranded in DC with my car having to be towed, your dealership/service department opened the doors for me after hours, had a loaner car all set u was stranded in DC with my car having to be towed, your dealership/service department opened the doors for me after hours, had a loaner car all set up when I walked on the door (even though it was well after closing time), helped me unload my suitcase from my car to rental. That all sounds simple, but they were so kind and helpful. The service team went out of their way to help, Dave called me first thing in the morning to discuss what my issue was, stayed in contact with me during the day and personally met me when I picked my car up. Your service team and sales people went as far as helping me pair my phone to the loaner car's Bluetooth. I cannot say enough about your people and your team, everybody was professional, treated me with respect and went out of their way to be helpful. I don't live in DC, but I have already told this story to two of my relatives who do. I also am a sales trainer and you can bet that when I speak about stellar service, I will be using your team as an example. Thank you! More

I brought the 2010 E550 in for a pre purchase inspection. I was concerned that, although it appeared to be in excellent condition, the 98000 miles on this vehicle could be a deal breaker for my proposed purc I was concerned that, although it appeared to be in excellent condition, the 98000 miles on this vehicle could be a deal breaker for my proposed purchase from another party. Your complete and thorough inspection and report alleviated my concerns and I went through with the purchase. I intend to bring my vehicle in for regular maintenance etc. at your fine establishment. Thank you, Howard Grunin howard.grunin@gruninfamily.com More

The dealership was extemely busy when I dropped my car off. The staff was friendly and courteous both during drop off/pick up. My issue was with the loaner vehicle. The wait time was too long; which re off. The staff was friendly and courteous both during drop off/pick up. My issue was with the loaner vehicle. The wait time was too long; which required me to return to my office via metro and return to the dealership [again via metro] later that afternoon to pick up the loaner. More

This was one of the better experiences I have had with this dealership, likely because of the service representative with whom I worked (I have worked with others who were gruff). The car went in for a m this dealership, likely because of the service representative with whom I worked (I have worked with others who were gruff). The car went in for a maintenance service but, as usual, the service technician found other things needing or about to need fixing. When the service representative called to inform me of work, he was honest in telling me what really needed to be done now and what could be deferred (the mechanic is looking to get a car into near perfect condition - this car has 97,000+ miles so not all work is essential as there is normal wear and tear). The price was reasonable because of the coupons that had been sent to me from the dealership otherwise I would have considered not using the dealership. All in all I was very pleased with the service and cost - and knowing that a Mercedes technician worked on the car. More