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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
884 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 884 reviews
April 23, 2013
I called and made an appointment but when I arrived they did not have an appointment for me. I know I called the right place because they gave me directions to your location. They weren't too happy about did not have an appointment for me. I know I called the right place because they gave me directions to your location. They weren't too happy about trying to accomodate me, but they did. I'm not sure why because they shuttled me back to my office and I asked the driver if they were busy today and he said "no, not at all." Once they dropped me off, it took them a long time to call me back with their diagnosis. I had sent an email to my Service Advisor and never got a call back. Since I am a short walk to the dealer, I stopped by after I ate lunch around 1:45pm. I was angry and ready to tell them to give me my car back so I could go elsewhere. My advisor (Dan) was somehwat surprised to see me and said that he didn't know what was going on with my car since he had just got back from lunch as well. I guess they get really long lunches or he had a late lunch and failed to talk to the mechanic before he left for lunch. At that point, I asked him if he received my email and he said yes. He said he did not pass the information along to the mechanic because he would tell him to "F" off. Those are the works he used for verbatim. Even know I am easy going, I thought it was very unprofessional for an upscale delaership. The mechanic did a really goof job of diagnosing and fixing my issue but my overall experience was poor. More
by kscudder
Employees Worked With
Dan Moreau
April 23, 2013
My experience was positive. I like that you now receive a Mercedes-Benz as a loaner instead of another vehicle. In my opinion the prices were a little higher, but I went to the dealership because it is cl a Mercedes-Benz as a loaner instead of another vehicle. In my opinion the prices were a little higher, but I went to the dealership because it is closer to my home than the other Mercedes-Benz dealerships. More
by lashon1
Employees Worked With
Daniel Moreau, Dan Moreau
April 06, 2013
This is my first Mercedes Benz and my first experience with their service. I was truly amazed at their organization, speed, and friendliness. Eventhough i received a loaner rental car, the work was fini with their service. I was truly amazed at their organization, speed, and friendliness. Eventhough i received a loaner rental car, the work was finished the same afternoon. I have tended to avoid dealerships, but this experience with Mercedes Benz of Arlington has made me a loyal customer. More
by 5farms
Employees Worked With
Allen Baxter
April 03, 2013
This was my first Mercedes, and everyone made me feel so welcome. I went to 2 competing dealerships that day, and hands down our guys in Arlington BLEW ME AWAY! I would recommend everyone to buy from Mark a welcome. I went to 2 competing dealerships that day, and hands down our guys in Arlington BLEW ME AWAY! I would recommend everyone to buy from Mark and Frank for 100 miles. More
by Rosenberg555
Employees Worked With
Mark Zetlin, Frank Naiman, John Monroe, Mark Zetlin, Frank Namin
April 02, 2013
Super service. Gary was very helpful in interlocuting with the warranty company. We never had to bother about the loaner. The car came back shining and its interior was also very clean. with the warranty company. We never had to bother about the loaner. The car came back shining and its interior was also very clean. More
by Harideep
Employees Worked With
Gary Burke and Alfred Macatuno, Garry Burk
March 31, 2013
I had a completely positive experience. The rental car was ready to go and took no time at all. My service manager was friendly and efficient. The work was well done and on time, with a call received that was ready to go and took no time at all. My service manager was friendly and efficient. The work was well done and on time, with a call received that my car was done. I had a perfect experience. More
by glenna0618
Employees Worked With
kit, Kit Cross
March 29, 2013
Mustafa and his staff were were exceptionally professional! i was very impressed and extremely pleased :) i would highly recommend American Service Center to friends and family! professional! i was very impressed and extremely pleased :) i would highly recommend American Service Center to friends and family! More
by TanyaNaranjoGlorioso
Employees Worked With
Mustafa
March 26, 2013
Outstanding experience. Very informative an friendly staff. They could not have been more accomodating in answering questions and working out details of the deal. I would highly recommend this dealer, staff. They could not have been more accomodating in answering questions and working out details of the deal. I would highly recommend this dealer, Mercedes-Benz of Arlington to anyone looking to buy a new car. More
by KRO1953
Employees Worked With
Azzam Altahir, Mark Zetlin, Michael Papadopoulos, Mark Zetlin, Azzam Altahir
March 25, 2013
Garry Burk provide excellent customer service. Explaining all issues and cost. Had an appt. for 9:30 and my car was taking in on time. My only concern was I didn't have an alternator issue before I went, but all issues and cost. Had an appt. for 9:30 and my car was taking in on time. My only concern was I didn't have an alternator issue before I went, but had one when I left, car shut down before I got home and I had to have it towed. More
by Rabbit3203
Employees Worked With
Garry Burk, Garry Burk
