Mercedes-Benz of Arlington an American Service Center Company

I would like to thank my service rep Max for always being professional ! I enjoy having him taking care of me and my R350. The service guys are awesome! professional ! I enjoy having him taking care of me and my R350. The service guys are awesome! More

In brief, this dealership seems to just seems to be far superior to the others in the area. I shopped 2 other dealerships in Northern Virginia and one in Maryland. I live in Vienna and work in the Chantill superior to the others in the area. I shopped 2 other dealerships in Northern Virginia and one in Maryland. I live in Vienna and work in the Chantilly area, but choose to make the extra trip to Arlington where I felt confident I would receive superior time and attention for my car. My servicde advisor got me in and out. My sales person from when I bought the car came by to ask how I was liking my car and seemed to actually remember who I was and cared about my commnents. I am certainly a satisfied customer and will continue to use Mercedes Benz of Arlington and have recommended it to friends. David Banner More

This is the 6th Mercedes that I have purchased from ASC. The service has always been excellent and continues to be so. I would recommend this dealership to anyone who has decided to buy a Mercedes and to s The service has always been excellent and continues to be so. I would recommend this dealership to anyone who has decided to buy a Mercedes and to seek out Rene Ayala (my salesman) for the past eight years. More

Mr. Garrett is an outstanding representative. Mr. Garrett's in-depth knowledge combined with his easiness approach to customer like me, made overall an excellent and pleasant car buying experience. Garrett's in-depth knowledge combined with his easiness approach to customer like me, made overall an excellent and pleasant car buying experience. Thank you very much! More

Mr Gafurov was very helpful in locating the particular Type of C class that we were interested in, and the negotiating process was low-key and not stressful. Most pleasant experience I have ever had buyin Type of C class that we were interested in, and the negotiating process was low-key and not stressful. Most pleasant experience I have ever had buying a car. The post-sale explanation of the specific car's operating features,using an I- pad, was very helpful, and he followed up several times afterwards to ensure we were satisfied. I would recommend him to others. More

Greg Smoak was outstanding. He was forthright in dealing with us and provided great service. He worked hard to locate a pre-production vehicle with the hard-to-find options we wanted and guided us through with us and provided great service. He worked hard to locate a pre-production vehicle with the hard-to-find options we wanted and guided us through the ordering process very nicely. He even stayed late to deliver the car on the same day it arrived at the dealership. Well done!!! More

It was great working with Larry and John, the GM - their professionalism and courteous treatment helped clinch the deal. I would definitely recommend working with these two gentlemen. professionalism and courteous treatment helped clinch the deal. I would definitely recommend working with these two gentlemen. More

It was a good experience overall, however, I had to spend the entire day at the dealership due to that a malfunction was encountered on the left tun signal on the left mirror. I had to wait for it to be fixe the entire day at the dealership due to that a malfunction was encountered on the left tun signal on the left mirror. I had to wait for it to be fixed in order to take delivery of the vehicle (E Class). This is the second vehicle I have bought at Mercedes-Benz of Arlington and twice Ron has done a very good job. Thx More

The service lane is indoors, which is very nice considering it was 25 degrees outside when I dropped of my SL550 to have a blown out tire replaced. I was on a tight schedule during my lunch hour, considering it was 25 degrees outside when I dropped of my SL550 to have a blown out tire replaced. I was on a tight schedule during my lunch hour, so Max had me in and out in about 10 minutes with a loaner car from Enterprise next door. My experience with Enterprise was surprisingly good too. Max called me later that day to report that I had damage to 3 tires, one which was less than 6 months old that I had purchased at another dealer. I faxed the receipt from the other dealer and also gave him the contract number of the wheel and tire protection I had purchased with the car and next thing I know he replaced all three tires under warranty. The only thing I had to pay for was to have the front end realigned (pothole caused all my problems.) My only very minor complaint was that when I went to the cashier to pay, both ladies had their backs to me, one working on something, the other surfing the net. But in the end the valet brought me a freshly washed vehicle, and the spare and tools had all been put back where they belonged. A very good first experience with this dealer. More

Enjoyed working with used cars sales Person Max, provided a excellent service & was able to work with his management in getting a workable deal accomplished to my figure of affordability. Person in Title a excellent service & was able to work with his management in getting a workable deal accomplished to my figure of affordability. Person in Title and final sales paper work provided outstanding service in a minimum of time. Only area of concern was the coffee / tea area could use a upgrade. More