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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.8
882 Reviews

585 North Glebe Road

Arlington, VA

22203

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Showing 882 reviews

October 06, 2012

The knob to my seat adjuster was missing and my car was not clean. Had 2 wait over an hour to order part and get car re-washed, but overall things were ok More

by kim.lynn.18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Burke, Garry Burk
January 04, 2012

Purchased a new 2012 ML350 from ASC and dealt with Larry Haney. He was extremely honest, knowledgeable and adjusted his schedule so that we could meet on his days off. I was also very impressed with the M More

by toannviet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Haney, Debbie, Marcus, Marcus Mignogna, Larry Haney
December 27, 2011

My experience with this dealership and its sales consultant, Calvin Hicks, were the more that exemplary. Mr. Hicks went out o his way to insure that all my questions were satisfactorily answered and More

by Lorraine Bussey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Calvin Hicks, John Monroe
December 24, 2011

It was a pleasure working with Larry. He was a thorough professional and showed that he cared about me not only as a customer but as a person. He worked with me and over time we got the deal done. I feel v More

by Mmath24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Haney, Larry Haney
October 27, 2011

In the market to buy a luxury car and after several months of research decided a new Mercedes was the car for me. After a few more months of researching where to buy the car ( price was important but I More

by Epaul65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Ackman, Paul Chung
October 25, 2011

Ralph and Jeff went above and beyond to correct the issue I had with the Finance Manager. So, I decided not to let the actions of one person to affect the entire dealership and other employees. More

by 33scottie33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Deavers/Ralph Mastantuono
September 12, 2011

Sales staff are well educated on their many products and have proven to be honest and dependeable. Good trade in value and outstanding personal service. More

by kirka41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Haney, Larry Haney
July 17, 2011

I worked with this dealership over the phone for several weeks looking for a specific year/model used Mercedes. They received one in stock and contacted me to come in and take a look. I had to wait severa More

by DGS80
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Omar Kaker
June 06, 2011

I have been taking my current used Mercedes to ASC since I first acquired it from a large multi-brand dealer chain. I wanted to try an actual MB dealer for service, and compare it to my prior--mostly bad--d More

by bat421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
May 23, 2011

I requested diagnostics because the Check Engine light was on and agreed to pay $ 120 for the diagnostic. The diagnostic was not completed and instead the service center put a Virginia inspection rejec More

by jmallett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keya
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