Mercedes-Benz of Arlington an American Service Center Company

good, friendly atmosphere.good, great, outstanding, stupendous, wonderful, exciting, exlirating! This is how servive ought to be. Mercedes sets the standard on how it should be done. stupendous, wonderful, exciting, exlirating! This is how servive ought to be. Mercedes sets the standard on how it should be done. More

Dave Smith is the reason that we come to Arlington Virginia for service. We live in Zloudoun county and gave to pass by Mercedes of Tyson's. we used to go their for service. It was not a pleasant expe Virginia for service. We live in Zloudoun county and gave to pass by Mercedes of Tyson's. we used to go their for service. It was not a pleasant experience. We decided to try Arlington. We make the hour and a half drive in to Arlington to have a great experience and we feel that the Dave Smith our service writer, cares about us and our business. - Dennis Jones More

The knob to my seat adjuster was missing and my car was not clean. Had 2 wait over an hour to order part and get car re-washed, but overall things were ok not clean. Had 2 wait over an hour to order part and get car re-washed, but overall things were ok More

Purchased a new 2012 ML350 from ASC and dealt with Larry Haney. He was extremely honest, knowledgeable and adjusted his schedule so that we could meet on his days off. I was also very impressed with the M Haney. He was extremely honest, knowledgeable and adjusted his schedule so that we could meet on his days off. I was also very impressed with the Marcus, the Sales Manager. We were able to agree on a price quickly, with non of the back and forth non-sense. The Finance Director, Debbie, was able to complete the paperwork in 10 mins and I was on my way home. Everyone I dealt with was easy to work with. More

My experience with this dealership and its sales consultant, Calvin Hicks, were the more that exemplary. Mr. Hicks went out o his way to insure that all my questions were satisfactorily answered and consultant, Calvin Hicks, were the more that exemplary. Mr. Hicks went out o his way to insure that all my questions were satisfactorily answered and ensured that I was completely satisfied before I left the premises. He more than met my price constraints. Mr. Monro also was more than helpful in answering my financial questions and processing the necessary paperwork. More

It was a pleasure working with Larry. He was a thorough professional and showed that he cared about me not only as a customer but as a person. He worked with me and over time we got the deal done. I feel v professional and showed that he cared about me not only as a customer but as a person. He worked with me and over time we got the deal done. I feel very comfortable recommending Larry to my friends and family. More

In the market to buy a luxury car and after several months of research decided a new Mercedes was the car for me. After a few more months of researching where to buy the car ( price was important but I months of research decided a new Mercedes was the car for me. After a few more months of researching where to buy the car ( price was important but I wanted reassurance of quality service and trust) I reached out to AMSC through their website and am glad I did! The team was very helpful, knowledgeable, responsive and provided the excellent customer service one expects when buying a Mercedes Benz. After my initial vetting I was connected with a sales person who provided the same excellent customer service and responsiveness and am now the proud owner of my 1st Mercedes. Based on this experience they have a customer and a fan for life. More

Ralph and Jeff went above and beyond to correct the issue I had with the Finance Manager. So, I decided not to let the actions of one person to affect the entire dealership and other employees. I had with the Finance Manager. So, I decided not to let the actions of one person to affect the entire dealership and other employees. More

Sales staff are well educated on their many products and have proven to be honest and dependeable. Good trade in value and outstanding personal service. have proven to be honest and dependeable. Good trade in value and outstanding personal service. More

I worked with this dealership over the phone for several weeks looking for a specific year/model used Mercedes. They received one in stock and contacted me to come in and take a look. I had to wait severa weeks looking for a specific year/model used Mercedes. They received one in stock and contacted me to come in and take a look. I had to wait several days because the car was "getting its Certified Pre-Owened inspection and detailing". I was told it was pristine and I wouldn't be disappointed. They pressured me to place a $1000 deposit over the phone to be sure it wouldn't be sold before I arrived (I refused). I went to see the car and took it for a test drive. The car's dash was dusty and certainly not recently detailed, but no big deal. Upon further inspection the inner third of the left front wheel was worn to the belts (eventhough the car had a brand new VA inpsection sticker on the window) and the front air dam was cracked and damaged. But what really made me run away was when I opened the hood of this car -- that I had to wait days to see while it was being meticulously mechanically checked -- only to find a rodent's nest of shredded paper and leaves sitting right on top of engine manifold! When I pointed all of this out to the salesman, his reply was "Well, it is a used car" -- that's not the answer I expected when looking at a Certified Pre-Owned Mercedes. More