Mercedes-Benz of Arlington an American Service Center Company

I have been taking my current used Mercedes to ASC since I first acquired it from a large multi-brand dealer chain. I wanted to try an actual MB dealer for service, and compare it to my prior--mostly bad--d I first acquired it from a large multi-brand dealer chain. I wanted to try an actual MB dealer for service, and compare it to my prior--mostly bad--dealer service experiences with other brands. I've used ASC ever since that first repair, due to what has been superior customer service and excellent quality of repair. From the time you pull into the garage-like, yet open service drop-off area, to the quick approach of an ASC associate to help you, all the way to the clean, repaired car you pick up, and the email/phone follow-ups, the service experience at ASC has been a world of difference from other dealer service I've had. While that customer experience is all well and good, the quality of repair at ASC has been excellent. I don't recall *ever* having to take my car back because something wasn't done properly, or *ever* having to argue with anyone about things done that shouldn't have been done, or things not done that ought to've been done. And while that certainly should be the norm, my prior experience with dealer service--as well as most independent repair shops--marks this as particularly noteworthy. I was lucky enough to have Dan Moreau as my first service advisor/assistant service manager, and I continue to call on Dan whenever I have service questions or issues to resolve. Dan has listened carefully to my questions and requests, and has answered honestly and thoroughly. Dan has also helped secure MB-USA coverage for items that might not--technically--be covered, but which an owner shouldn't really expect to pay for. (Overall, and happily so, this Mercedes has been far more reliable and even economical to maintain than either of two prior cars, a Honda and a VW.) As with an earlier reviewer, I live in DC, and find ASC convenient to Metro. Should you not wish to walk the three blocks to/from the Ballston station (Orange line), ASC offers shuttle service. I will certainly lean toward Mercedes for my next car, and will definitely continue to have them serviced at ASC. More

I requested diagnostics because the Check Engine light was on and agreed to pay $ 120 for the diagnostic. The diagnostic was not completed and instead the service center put a Virginia inspection rejec was on and agreed to pay $ 120 for the diagnostic. The diagnostic was not completed and instead the service center put a Virginia inspection rejection sticker on the car (which is registered in Massachusetts and has a valid inspection sticker). When I questioned why I should pay for uncompleted work I was told "that's your problem" I registered a compliant on this companies web-site. I received one voice mail - which I returned but only reached their voice mail. The service center never bothered to follow up after this, even though I clearly stated I was unsatisfied with the work. Here are the reasons why this service center gets a bad rating: Customer service - very bad Poor response to customers questions Apparent lack of interest in resolving the issue. Quality of work - very bad The work was simply not done, even though it was paid for. Probable breach of contract Friendliness - very bad Apparently predatory behavior Overall Experience - very bad Customer paid, but no actual service provided Price Paid - very bad Nothing was achieved for the amount paid. More

I have always had the best service from Dave, he is the only one I go to at your dealership. Prior to having my car serviced with you I had used others dealers and none of the service managers or service only one I go to at your dealership. Prior to having my car serviced with you I had used others dealers and none of the service managers or service comes close to what Dave does. Dave is honest, upfront and very customer satisfaction oriented. He has built up a trust factor with me for any of the work that needs to be completed. He always handles my service very efficiently. More

Kit Cross has provided great service for the past two years and has made every visit exceptional. The dealership has also been very customer conscious to make the physical areas accessible during the upg years and has made every visit exceptional. The dealership has also been very customer conscious to make the physical areas accessible during the upgrade of the facility. I have never experienced such attention to detail during my fifty years of automobile ownership and maintenance. I am also very satisfied and impressed with the road-side service that has been provided. Not only has it been prompt but also at not cost to me!!!! Thank you Kit and the management of ASC that has been in business since 1937. More

Each time I come to the dealership for service, Max is Each time I come to the dealership for service, Max is A pleasure to work with. Most times he has the work done quickly that same day. He also mak Each time I come to the dealership for service, Max is A pleasure to work with. Most times he has the work done quickly that same day. He also makes the experience more personal than I have experienced at other shops in the past. They also have refinished their facility and it is top notch. More

Dave Smith and the ASC team keep our high-mileage Benzes humming along. They almost always get it right the first time, and when they don't they are prompt to remedy any issues. Courtesy and responsiveness humming along. They almost always get it right the first time, and when they don't they are prompt to remedy any issues. Courtesy and responsiveness couldn't be better. Bills are very detailed; you know exactly what was done and how much it cost. I prefer email communication and they support that. More

ASC has exclusively serviced our E- and S-Class vehicles for over a decade. In every instance, our service representative (Dan Moreau) and his staff have met or exceeded our expectations. From the moment for over a decade. In every instance, our service representative (Dan Moreau) and his staff have met or exceeded our expectations. From the moment we call for an appointment until the time we leave the dealership after pick-up, ASC's primary focus is on customer service. Everyone goes out of his or her way to make us feel important and special! We are promptly greeted by name when we arrive in the service lane, quickly advised about unexpected repairs needed (including recommended maintenance actions and costs), and our cars are always ready at the designated pick-up time. Further, ASC recognizes that owning a Mercedes can be costly and has always stood behind everything it has done for us to ensure we are fully satisfied with the quality and value of the work performed. We can't imagine having a better, more satisfying experience with any other dealership! More

FOr years I have had my car serviced at this dealership, and I have to say the reason, I decided to purchase a new Mercedes is due to Mr. Dan Moreau, my service writer, he's wonderful to work with. He's ple and I have to say the reason, I decided to purchase a new Mercedes is due to Mr. Dan Moreau, my service writer, he's wonderful to work with. He's pleasant, kind and honest and knows his cars pretty well. More

Max Keya is very professional knows what he is doing great personality explain everything to me great service advisor great service My car was fixed Wash nice and clean I'll definitely come back i great personality explain everything to me great service advisor great service My car was fixed Wash nice and clean I'll definitely come back i will recommend anybody to come there to see max keya.thank you Tony More

Dave was completely professional and handled all of my needs and kept me completely informed throughout the entire process. I will continue to use both of them and the dealership to service my Mercedes needs and kept me completely informed throughout the entire process. I will continue to use both of them and the dealership to service my Mercedes and highly recommend them to my fellow Mercedes owners. More