Mercedes-Benz of Arlington an American Service Center Company

I have always had the best service from Dave, he is the only one I go to at your dealership. Prior to having my car serviced with you I had used others dealers and none of the service managers or service only one I go to at your dealership. Prior to having my car serviced with you I had used others dealers and none of the service managers or service comes close to what Dave does. Dave is honest, upfront and very customer satisfaction oriented. He has built up a trust factor with me for any of the work that needs to be completed. He always handles my service very efficiently. More

Kit Cross has provided great service for the past two years and has made every visit exceptional. The dealership has also been very customer conscious to make the physical areas accessible during the upg years and has made every visit exceptional. The dealership has also been very customer conscious to make the physical areas accessible during the upgrade of the facility. I have never experienced such attention to detail during my fifty years of automobile ownership and maintenance. I am also very satisfied and impressed with the road-side service that has been provided. Not only has it been prompt but also at not cost to me!!!! Thank you Kit and the management of ASC that has been in business since 1937. More

Each time I come to the dealership for service, Max is Each time I come to the dealership for service, Max is A pleasure to work with. Most times he has the work done quickly that same day. He also mak Each time I come to the dealership for service, Max is A pleasure to work with. Most times he has the work done quickly that same day. He also makes the experience more personal than I have experienced at other shops in the past. They also have refinished their facility and it is top notch. More

Dave Smith and the ASC team keep our high-mileage Benzes humming along. They almost always get it right the first time, and when they don't they are prompt to remedy any issues. Courtesy and responsiveness humming along. They almost always get it right the first time, and when they don't they are prompt to remedy any issues. Courtesy and responsiveness couldn't be better. Bills are very detailed; you know exactly what was done and how much it cost. I prefer email communication and they support that. More

ASC has exclusively serviced our E- and S-Class vehicles for over a decade. In every instance, our service representative (Dan Moreau) and his staff have met or exceeded our expectations. From the moment for over a decade. In every instance, our service representative (Dan Moreau) and his staff have met or exceeded our expectations. From the moment we call for an appointment until the time we leave the dealership after pick-up, ASC's primary focus is on customer service. Everyone goes out of his or her way to make us feel important and special! We are promptly greeted by name when we arrive in the service lane, quickly advised about unexpected repairs needed (including recommended maintenance actions and costs), and our cars are always ready at the designated pick-up time. Further, ASC recognizes that owning a Mercedes can be costly and has always stood behind everything it has done for us to ensure we are fully satisfied with the quality and value of the work performed. We can't imagine having a better, more satisfying experience with any other dealership! More

FOr years I have had my car serviced at this dealership, and I have to say the reason, I decided to purchase a new Mercedes is due to Mr. Dan Moreau, my service writer, he's wonderful to work with. He's ple and I have to say the reason, I decided to purchase a new Mercedes is due to Mr. Dan Moreau, my service writer, he's wonderful to work with. He's pleasant, kind and honest and knows his cars pretty well. More

Max Keya is very professional knows what he is doing great personality explain everything to me great service advisor great service My car was fixed Wash nice and clean I'll definitely come back i great personality explain everything to me great service advisor great service My car was fixed Wash nice and clean I'll definitely come back i will recommend anybody to come there to see max keya.thank you Tony More

Dave was completely professional and handled all of my needs and kept me completely informed throughout the entire process. I will continue to use both of them and the dealership to service my Mercedes needs and kept me completely informed throughout the entire process. I will continue to use both of them and the dealership to service my Mercedes and highly recommend them to my fellow Mercedes owners. More

I live in DC. I use ASC because of the convenient location in Arlington, VA. I also like that a metro station is only a few blocks away from the dealership making it very convenient to drop-off and location in Arlington, VA. I also like that a metro station is only a few blocks away from the dealership making it very convenient to drop-off and pick-up my Mercedes. ASC does offer pick-up and drop-off service as well as loaner vehicles if needed. I recently took my Benz in to have a window regulator replaced, which if you have owned more that 1 Mercedes you know this is a common problem. ASC was running a full vehicle interior and exterior beautification treatment special that I added on. I was astonished. It looked like a brand new car! They cleaned the interior and got out grime and dirt I thought would be there forever. I deal with Dave Smith as my Service Tech Advisor everytime I take my car in for service. He is the best. He knows my car better than I do and I consider myself a Benzo. The quality of work and atttention to detail ASC gives you and your vehicle from start to finish would make Mercedes' German engineers in Stuttgart proud if not a little jealous. ASC prices a very competetive even with independent non-certified vehicle repair shops but it is the customer service that ASC gives you which makes the choice clearly in their favor. When it comes time to buy my next Mercedes I will give ASC the opportunity and see if their sales department can hold a candle to their serivice department. More

Very accommodating with test drive ESP with cars that had options I was interested in but not sure if I wanted. Greg made sure I was able to drive two different cars which combined had all options I was inte options I was interested in but not sure if I wanted. Greg made sure I was able to drive two different cars which combined had all options I was interested in. I ended up getting all the options I experienced and really like them. Jack Rolo spent a good hour discussing my options when my previous 15 year old Mercedes was needing to bre replaced. His insight and knowledge was invaluable in my decsion. He also enabled my old car to keep running till the new one I ordered arrived. Dave Smith has been my service advisor for the past 10 years and has always been there for me. Has helped me so many times over the ten years I consider him a true professional and friend. He always keeps me uptodate on any service issues and bends over backwards to accommodate my schedule. I will continue to take advantage of the excellent service I receive at ASC for my new 2011 Bluetec as well as my wife's 2008 300C class Luxary sedan. More