Mercedes-Benz of Arlington an American Service Center Company

I live in DC. I use ASC because of the convenient location in Arlington, VA. I also like that a metro station is only a few blocks away from the dealership making it very convenient to drop-off and location in Arlington, VA. I also like that a metro station is only a few blocks away from the dealership making it very convenient to drop-off and pick-up my Mercedes. ASC does offer pick-up and drop-off service as well as loaner vehicles if needed. I recently took my Benz in to have a window regulator replaced, which if you have owned more that 1 Mercedes you know this is a common problem. ASC was running a full vehicle interior and exterior beautification treatment special that I added on. I was astonished. It looked like a brand new car! They cleaned the interior and got out grime and dirt I thought would be there forever. I deal with Dave Smith as my Service Tech Advisor everytime I take my car in for service. He is the best. He knows my car better than I do and I consider myself a Benzo. The quality of work and atttention to detail ASC gives you and your vehicle from start to finish would make Mercedes' German engineers in Stuttgart proud if not a little jealous. ASC prices a very competetive even with independent non-certified vehicle repair shops but it is the customer service that ASC gives you which makes the choice clearly in their favor. When it comes time to buy my next Mercedes I will give ASC the opportunity and see if their sales department can hold a candle to their serivice department. More

I have purchase three mercedes. That last two were specifically because of Dan Moreau, the best service person in the world. I told the sales person I would not purchase until Dan was my continual Ser specifically because of Dan Moreau, the best service person in the world. I told the sales person I would not purchase until Dan was my continual Service Manager. He is extremely personable, professional and most importantly is a huge Steelers fan, which is a major plus. Overall, a great experience over other deals in the DC Area (HBL SUCKS!-) I will be purchasing my next mercedes from ASC and will continue forward with Dan. Thx Dan and ASC for a great experience!-) David Swiger More

Very accommodating with test drive ESP with cars that had options I was interested in but not sure if I wanted. Greg made sure I was able to drive two different cars which combined had all options I was inte options I was interested in but not sure if I wanted. Greg made sure I was able to drive two different cars which combined had all options I was interested in. I ended up getting all the options I experienced and really like them. Jack Rolo spent a good hour discussing my options when my previous 15 year old Mercedes was needing to bre replaced. His insight and knowledge was invaluable in my decsion. He also enabled my old car to keep running till the new one I ordered arrived. Dave Smith has been my service advisor for the past 10 years and has always been there for me. Has helped me so many times over the ten years I consider him a true professional and friend. He always keeps me uptodate on any service issues and bends over backwards to accommodate my schedule. I will continue to take advantage of the excellent service I receive at ASC for my new 2011 Bluetec as well as my wife's 2008 300C class Luxary sedan. More

I've had a Mercedes since 03 and Dave smith has always taken care of me in the most respectful and accurate way, and Vernon as my vallet contact has treated me o so well and now with my new 2011 sales guy taken care of me in the most respectful and accurate way, and Vernon as my vallet contact has treated me o so well and now with my new 2011 sales guy Calvin hicks is one of my new favorite people Ten thumbs up to dave smith, Vernon , and Calvin hicks I'll b a Mercedes owner for life .... Thnks American service center More

Dave Smith has been our customer service manager for 12 years. When he moved to the Pitt St. location, we moved there as well to be with him. When he returned to Glebe St we returned there with him. He years. When he moved to the Pitt St. location, we moved there as well to be with him. When he returned to Glebe St we returned there with him. He is the BEST. He Always takes care of both my husband and myself in an efficient, courteous, knowledgeable and prompt way. We consulted him when my husband bought his 2006 Mercedes and when he just recently bought a 2011 Mercedes wagon. I consulted Dave before and during the time my car was in the body shop being repaired after an accident. We feel like he is family, he treats us like family. Who can ask for more. American Service Center is lucky to have him. American Service Center as a Dealership has improved their customer service ever since they have been going through their renovatins. Everyone is much friendlier and going out of their way to help in any way they can. I hope this continues after the renovations are completed. It is a much better atmosphere, one that a customer expects in a Mercedes Dealership. Keep up the good work Lynne DeFrancisco More

Taking my mercedes to American Service Center for maintenance has always been a pleasant experience. Dan is always professional and courteous and most importantly responsive. I will never take my maintenance has always been a pleasant experience. Dan is always professional and courteous and most importantly responsive. I will never take my car to another dealership for repair as long as Dan is still my service representative. More

Dan Moreau is my service representative and was very responsive in accomodating my work schedule and resolving the issue - and detailing my SL500 so it was like picking up a new car. Marv Wentzel i responsive in accomodating my work schedule and resolving the issue - and detailing my SL500 so it was like picking up a new car. Marv Wentzel is the top service mechanic in the area for Mercedes. He understands all models and makes. Together their are an awesome team. More

Mr. Dave Smith, Assistant Service Manager, will prove to be the most personable and trustworthy auto servisor advisor that you will meet is a world of pirates and thevies. I owned two Mercedes, a 1994 and be the most personable and trustworthy auto servisor advisor that you will meet is a world of pirates and thevies. I owned two Mercedes, a 1994 and a 2006. Although these vehicles were not purchase from American Service Center (ASC), Mr. Smith always handled my issues and conerns with the utmost respect and reliability. As a loyal customer, I was afforded special discounts and service considerations. Since 1988 I have been a loyal ASC customer, simply because of the relationship that I have with Mr. Dave Smith and my belief that I was going to get the most reliable and valued service for my investments. More

This is the 4th Mercedes that I've purchased from ASC and Eliott Brown is the absolute best sales agent. He understands your needs as well as works within your buget. I will continue to purchase my vehicles Eliott Brown is the absolute best sales agent. He understands your needs as well as works within your buget. I will continue to purchase my vehicles from Eliott. On the service side Dan Moreau is the best! Hands down, he works with you on scheduling, service and price. He understands what you need and have never tried to force me into getting something done to car that wasn't necessary. I trust him and his judgement 100%. Whatever he advises for my car, I just do it - no questions asked as I've learned over the years to trust him. He's wonderful and I value his opinion. Keep up the great work Dan and Eliott! More

I have been very pleased with the service which Dave Smith has accorded me in ensuring that my car is serviced correctly and timely. Dave and Gary Burton have provided exemplary service to me since 2001 Smith has accorded me in ensuring that my car is serviced correctly and timely. Dave and Gary Burton have provided exemplary service to me since 2001. No matter which dealer I may acquire my Mercedes from, I'll always bring it to the American Service Center for service and maintenance because of Dave Smith and Gary Buirton. More