Mercedes-Benz of Arlington an American Service Center Company

Dan Moreau is my service representative and was very responsive in accomodating my work schedule and resolving the issue - and detailing my SL500 so it was like picking up a new car. Marv Wentzel i responsive in accomodating my work schedule and resolving the issue - and detailing my SL500 so it was like picking up a new car. Marv Wentzel is the top service mechanic in the area for Mercedes. He understands all models and makes. Together their are an awesome team. More

I purchased my car nearly ten years ago, my exposure to I purchased my car nearly ten years ago, my exposure to this dealer now is almost exclusively through David Smith, my Customer Service Representa I purchased my car nearly ten years ago, my exposure to this dealer now is almost exclusively through David Smith, my Customer Service Representative. Dave is the person who handles the care, service, and maintenance of my automobile. Dave is knowledgable, patient, courteous, helpful, efficient, honest, and personable. Dave has always given me solid advice about the care of my car; he distinguishes services that are necessary from those that can be deferred; and he is candid about costs. He is always willing to take time for an explanation, and he very understanding about the high price of service. I would be content to have Dave as my service person for the rest of my driving days. I intend to purchase my next car from American Service Center, in large part because of my positive experience with Dave. I heartily recommend American Service Center generally and Dave in particular. More

I have had a decades long relationship with American Service Center. They a fabulous to work with from new car purchase (I have bough 6 cars there. The service is always exceptional and the team heade Service Center. They a fabulous to work with from new car purchase (I have bough 6 cars there. The service is always exceptional and the team headed by Gary Little and my service rep Max Keya always does what they say they are going to do on time and on budget. The shop and service bay is al;ways clean and they treat you as part of the family. The family run operation has the local touch and I look forward to working with them for year to come. More

Have worked directly with Dave for ten years taking care of our 2001 E320. We always come on time for each service, and he has always given us a complete background and what our choices are each time. He of our 2001 E320. We always come on time for each service, and he has always given us a complete background and what our choices are each time. He tells us when he is not sure and when he is. He tells us what can wait and what can't. That way we know what is coming down the line. Great advice, thoughtful and concerned. We have been able to keep and maintain this car because of his outstanding attention to us and the car. His track record has been remarkable. The car now has 170,000 miles and it continues to perform well for us. More

Great dealership. Super friendly and helpful service advisor (Dave Smith). Super quick turnaround time. Other than the on-going construction at the site, which was a minor annoyance, American Service advisor (Dave Smith). Super quick turnaround time. Other than the on-going construction at the site, which was a minor annoyance, American Service Center is by far the best Benz dealership I've ever experienced. Further I have a more rare G-class Mercedes...but they took care of it like they actually knew what they were doing. Made me confident it was in good hands. More

I have been with the dealership since I first bought my E320 in 2004. In particular, I am extremely satisfied with the service manager, Dave Smith. He is knowledgeable, very detail orientated and extremely E320 in 2004. In particular, I am extremely satisfied with the service manager, Dave Smith. He is knowledgeable, very detail orientated and extremely accomodating to customer needs. He has always got me what I needed and cost-effectively. In a scale of 1 to 10, I would rate his performance at 10, without hesitation. Dave would be an asset to any service department. More

American Service Center consistently has been vastly superior in all aspects for service on our two (and several before our current 2) Mercedes vehicles. - Dave Smith (and before him Gary Burke) kn superior in all aspects for service on our two (and several before our current 2) Mercedes vehicles. - Dave Smith (and before him Gary Burke) know us personally, are exrremely responsive, and thorough in accommodating our needs. - Dave Smith keeps track of our service status as far as scheduling, and keeps us informed while service actions are in progress. He goes out of his way to be accommodating and careful with our vehicles. - The quality of service is always top-notch, with no rework ever required. - Possible needs over and above what we consider our immediate needs regarding maintenance, are always checked - gives us assurance we are in good hands. - All personnel, including management, sales, service, and body work, are consistently courteous and immediately responsive. - The facility is always well mananged, and well maintained and clean. I can say all of this as a former chief engineer and commanding officer of a nuclear submarine - I am always feel confident when taking our needs to American Service Center of Arlington, Virginia. More

Had a wonderful experience at this dealership. David was prompt and professional, he kept me up to date on my car's status, and he was a pleasure to work. He was knowledgeable and the work was fairly priced prompt and professional, he kept me up to date on my car's status, and he was a pleasure to work. He was knowledgeable and the work was fairly priced. I would recommend this dealership to anybody in the greater DC area. All 5's from me. More

(*** I attempted to send in an earlier rating but there was a problem with my password/username and I'm uncertain if it was submitted so I'm sending another rating***) My wife (Susie) and I (Kevin) have was a problem with my password/username and I'm uncertain if it was submitted so I'm sending another rating***) My wife (Susie) and I (Kevin) have used ASC for many years. It is an excellent dealership--wonderfully run! We have also worked with Dave Smith for many years and have ALWAYS been pleased with his service and assistance. ASC is VERY LUCKY to have him. We have recommedded ASC to friends and in particular Dave Smith. He knows the product so well and although nobody likes to pay $$$ for repairs/service--he makes it as pleasant and acceptable as possible. He has a real knack for making a customer feel comfortable too. More

Recently moved from a 1 mile away from this dealership to what is now a three-hour drive. (probably a two hour drive from any M-B dealer). So comprehensive service and anticipation of work required each vis what is now a three-hour drive. (probably a two hour drive from any M-B dealer). So comprehensive service and anticipation of work required each visit is very important to me. ASC gives me that. More