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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
882 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 882 reviews
September 05, 2023
This is the best Mercedes service center I’ve visited in the area. The service manager Mr. Dave Smith and service advisor Edwin Cortez really believe in taking care of the customer. They really are an asset the area. The service manager Mr. Dave Smith and service advisor Edwin Cortez really believe in taking care of the customer. They really are an asset to this dealership and Mercedes. Everyone I’ve met at this service department are always nice and helpful, but these guys really stand out for their professionalism and customer service. I am so glad to have bought my GLS550 from this dealership and have it serviced here. They go above and beyond for the customer even when they are not required to do so. It is this type of customer service that keeps me loyal to the brand and is missing from other area dealerships. More
by lsanes
Employees Worked With
Dave Smith, Edwin Cortez
August 15, 2023
I am so happy with Mercedes-Benz of Arlington. The customer service is top notch. The best dealership ever! I can’t say enough nice things about it! The customer service is top notch. The best dealership ever! I can’t say enough nice things about it! More
by megluvsjwmede
Employees Worked With
Brian Ackman, Dave Bloom, Mike Fisher
August 04, 2023
Mr. Geoff Smith (G. Smith) provided exceptional 100% support during my Service. He was professional and friendly in response to all inquiries. Provided top-notch information and accurate estimates and support during my Service. He was professional and friendly in response to all inquiries. Provided top-notch information and accurate estimates and I really enjoyed the loaner vehicle though it was not a MB. I will 100% recommend MB and Mr. Smith to any and all MB owners requiring Service. More
by jacksonwil
Employees Worked With
Geoff Smith
August 04, 2023
When i first arrived i didnt feel welcomed i believe the front desk person could definitely be more welcoming to all customers . Specially for the ones who look like me african american with a baseball hat front desk person could definitely be more welcoming to all customers . Specially for the ones who look like me african american with a baseball hat . This deosnt mean we are not educated or cant afford to purchase a car because i just did . However the salesman Shelton was very friendly professional and showed so much passion for the brand that he convinced me not to look anywhere else fir my next car purchase. So i just want to make sure he gets recognized for his professionalism. More
by elbntee
Employees Worked With
Shelton Debraux, Mike Fisher
July 29, 2023
I had an exceptional experience at the Mercedes Benz dealership when I went to replace my car key. The staff was incredibly knowledgeable and professional, ensuring that the process was smooth and hassl dealership when I went to replace my car key. The staff was incredibly knowledgeable and professional, ensuring that the process was smooth and hassle-free. They went above and beyond to provide excellent customer service, patiently answering all my questions and addressing any concerns I had. The dealership's efficiency and attention to detail made the entire key replacement process quick and seamless. I was impressed by their expertise and dedication to ensuring customer satisfaction. I highly recommend the Mercedes Benz dealership for their outstanding service in car key replacement and overall customer care. More
by Miss Rose
Employees Worked With
Edwin Cortez, Geoff Smith
