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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
883 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 883 reviews
September 05, 2023
This is the best Mercedes service center I’ve visited in the area. The service manager Mr. Dave Smith and service advisor Edwin Cortez really believe in taking care of the customer. They really are an asset the area. The service manager Mr. Dave Smith and service advisor Edwin Cortez really believe in taking care of the customer. They really are an asset to this dealership and Mercedes. Everyone I’ve met at this service department are always nice and helpful, but these guys really stand out for their professionalism and customer service. I am so glad to have bought my GLS550 from this dealership and have it serviced here. They go above and beyond for the customer even when they are not required to do so. It is this type of customer service that keeps me loyal to the brand and is missing from other area dealerships. More
by lsanes
Employees Worked With
Dave Smith, Edwin Cortez
August 15, 2023
I am so happy with Mercedes-Benz of Arlington. The customer service is top notch. The best dealership ever! I can’t say enough nice things about it! The customer service is top notch. The best dealership ever! I can’t say enough nice things about it! More
by megluvsjwmede
Employees Worked With
Brian Ackman, Dave Bloom, Mike Fisher
August 04, 2023
Mr. Geoff Smith (G. Smith) provided exceptional 100% support during my Service. He was professional and friendly in response to all inquiries. Provided top-notch information and accurate estimates and support during my Service. He was professional and friendly in response to all inquiries. Provided top-notch information and accurate estimates and I really enjoyed the loaner vehicle though it was not a MB. I will 100% recommend MB and Mr. Smith to any and all MB owners requiring Service. More
by jacksonwil
Employees Worked With
Geoff Smith
August 04, 2023
When i first arrived i didnt feel welcomed i believe the front desk person could definitely be more welcoming to all customers . Specially for the ones who look like me african american with a baseball hat front desk person could definitely be more welcoming to all customers . Specially for the ones who look like me african american with a baseball hat . This deosnt mean we are not educated or cant afford to purchase a car because i just did . However the salesman Shelton was very friendly professional and showed so much passion for the brand that he convinced me not to look anywhere else fir my next car purchase. So i just want to make sure he gets recognized for his professionalism. More
by elbntee
Employees Worked With
Shelton Debraux, Mike Fisher
